Dear Chris, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your input is invaluable, and we take all guest feedback seriously as we continuously strive to improve our services.We regret any inconvenience you may have experienced during your stay, and we would appreciate the opportunity to learn more about your specific concerns. If you could provide additional details or contact us directly, we would be grateful for the chance to address and resolve any issues you encountered. Our contact number is 02476639922.Guest satisfaction is our top priority, and we are committed to making every guest's stay enjoyable. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you again for bringing your concerns to our attention.Sincerely,Florin TircomnicuOperations Manager

Dear Andrew,Thank you very much for a great rating. I am glad you had a wonderful stay at ibis Coventry South and I hope we will see you again whenever in Coventry. Thank you again for choosing our hotel for your stay in Coventry.As the Christmas is close, I would like to wish you health, prosperity and happiness.Best wishes, Florin Tircomnicu Operations Manager

Dear guest, Thank you for taking the time to review your stay at ibis Coventry South. We truly appreciate your feedback, both positive and constructive. We are so glad to hear that you found our staff helpful and excellent. We strive to ensure that all guests have a pleasant stay, which includes providing comfortable rooms and a safe environment. We are sorry to hear that your room was cold and I hope you have asked for an extra heater as we provide them on request. Regarding the light outside your room door not working, I have already addressed this issue and it has been taken care of it. Additionally, we plan on repainting the parking bays in the near future as well. Thank you again for bringing this to our attention!Florin TircomnicuOperations Manager

Dear Richard,Thank you for taking the time to share your experience with us. We appreciate your feedback and value all our customers’ opinions.We strive to ensure our staff present a professional image while at work, and we apologize if this was not the case during your stay. I will definitely look into this and investigate it further and take action.We take customer feedback seriously, as it allows us to improve our services and ensure we meet the needs of every one of our guests. We hope you will give us another chance in the future to make a better impression and provide you with the quality hospitality that we strive for every day.Florin TircomnicuOperations Manager

Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed the cleanliness of the room and bathroom, as well as the helpful staff. We understand that a comfortable bed and pillow can make or break a great night’s sleep, and we regret that we weren’t able to provide that for you on this occasion. We are always looking for ways to enhance our guests’ experience and will be sure to take your feedback into consideration when making improvements. As these are the same mattresses and beds all ibis hotels are using, I will definitely investigate this matter.At ibis Coventry South we strive to ensure our guests feel right at home in their accommodations and we apologize if this wasn’t the case during your stay with us. We hope that you will give us another chance in the future so we can show you what ibis hospitality is all about.Florin TircomnicuOperations Manager

Thank you for your kind words about our hotel. We are delighted that both the room and bathroom were clean and comfortable during your stay. We appreciate your feedback regarding signing on the approach roads, as we strive to make our hotel as accessible as possible. Thank you again for taking the time to share your experience with us and we hope to welcome you back in the future.Florin TircomnicuOperations Manager

Dear Colin,Thank you for taking the time to review your experience at ibis Coventry South. We appreciate that you took the time to provide us with this feedback as it helps us to continually improve our services.However, I have investigated all the allegation made and did not come across to any footage of you being involved in a conversation with any other guests. It is a very serious accusation and it is unfair to have any of our guests associated with a criminal activity. There was nothing communicated to our staff on the check in/check out which is something that we normally expect from our guests. We encourage everyone to let us know about any issue so we can take action immediately in solving them on the spot.Thank you very much for choosing our hotel and I hope we will see you again in the future. If you would like to discuss this further, please do not hesitate to reach out.Florin TircomnicuOperations Manager

Dear Robert, Thank you for a great review. I am happy to understand you have enjoyed your stay at ibis Coventry South. Thank you again and I look forward to see you again in the nearest future. Best regards, Florin Tircomnicu Operations Manager

Dear Terence,We are delighted to hear you were satisfied with your experience at ibis Coventry South. We strive to provide the best customer service and a pleasant stay, so it is rewarding to know that we succeeded in this for you. We hope you will return again soon.Florin TircomnicuOperations Manager

Dear Graham, We appreciate your feedback regarding your experience at ibis Coventry South. At ibis, we strive to provide all of our guests with a comfortable and stress-free stay. As such, we understand how limited access to the bathroom can be a huge inconvenience and we apologize for any discomfort this may have caused. Unfortunately, the easy accessible rooms we have in the hotel were occupied by other guests and we could not offer you one of those rooms which will more suitable for your needs. We are constantly looking for ways to improve accessibility and ensure that all our guests can enjoy their stay with us without any issues. Thank you again for providing us with your review, your feedback is very important to us. If there is anything else we can do for you, please do not hesitate to reach out.Florin TircomnicuOperations Manager

Dear Andrew, Thank you very much for taking your time to review your stay in our hotel. I am really sorry to hear your stay was not up to your expectations, please accept my sincerest apologies.We are in the process of refurbishing the reception block and the meeting room and we are considering some improvements for the bedroom block as well. I hope this is not the last time you are choosing our services and we hope to see you in the future so you can see all the changes we have made.Thank you for choosing our hotel and I hope your next stay will be better than the previous one.Sincerely, Florin Tircomnicu Operations Manager

Dear Clare Balbi, Thank you for taking the time to review your stay.I am very disappointed to hear your stay was not up to your expectations, please accept my sincere apologies.I am investigating your allegation and I will address this issue with the staff in order to avoid further occurrence.I would like to thank you again for all your comments and rest assure you I already contacted the maintenance manager who will address the issues with the shower mentioned above. I hope you will give us another chance in the future so we can prove we can better serve you on your future stays.SincerelyFlorin Tircomnicu, Operations Manager

Dear Sara, Thank you for taking your time to write a review about your stay at ibis Coventry South. I wish we could have done more for you in order to have a better stay and rate your review with a 10.I have noted all your feedback and definitely we will address all the issues mentioned in order to avoid future occurrence.I hope you will give us another chance in the future when all the improvements we are making every day, thanks to your feedback, will pay off and you will have a better experience.Thank you again for choosing ibis Coventry South and I hope we will see each other soon. Best Whishes Florin Tircomnicu Operations Manager

Dear Louisa, Thank you for taking your time to review your stay with ibis Coventry South. We are very happy you have chose us as a host for your visit in Coventry. We hope we will see you again soon while in the area. Best wishes!Florin TircomnicuOperations Manager Best Wishes!Florin

Dear Lawrence, Thank you for taking the time to review your stay. I am really happy to hear the staff was very helpful and went the extra mile to assist you. I am really sorry to hear you had issues in finding the hotel. Due to a road closure we had this issue lately but we are working on in it. I will consider all the feedback detailed in your review and we will take action immediately. Thank you very much for choosing Ibis Coventry South for your stay and I hope we will see you again soon.Have a great day ahead!Kind regards,Florin TircomnicuOperations Manager

Hi Dean, Thank you for a great review and thank you for choosing our hotel. I would love to see you again in the nearest future and get closer to a 10 out of 10 rating.I look forward to your next stay. Kind Regards, Florin Tircomnicu Operations Manager

Dear Mr Hafiz, Thank you very much for taking the time to review your stay and I would also like to thank you for the rating. I am glad you have enjoyed your stay and I would love to see you back in our hotel when in the area. Best wishes!Florin Tircomnicu Operations Manager

Dear Ethel, Many thanks for reviewing your stay at ibis Coventry South. Unfortunatley due to the layout of our hotel and weather conditions, the stairs can be wet sometimes and we cannot control this. I have noted your allegation regarding the stairs being dirty. I will investigate your concern with the Housekeeping department and take action immediately.I hope this will not stop you to book with us in the future and give us another chance to better serve you in the future. Kind Regards, Florin TircomnicuOperations Manager

Dear Mr Hugh, Thank you for taking the time to review your stay at ibis Coventry South. I am really sorry to hear your stay was not up to your expectations, please accept my sincerest apologies. As you have not mentioned any reasons for your rating please do not hesitate to contact us further to discuss the issues you had while staying with us. We appreciate your review, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Florin Tircomnicu Operations Manager

Dear Nassir, Firstly, I would like to thank you for taking the time to complete a review of your stay at ibis Coventry South. Secondly, I would like to express my appreciation for the good rating and I hope your next stay we will better serve you and offer you a even better experience. I hope we can meet each other in the nearest future.Have a great day!Regards, Florin Tircomnicu Operations Manager

Dear Sujata, I am pleased to read your review about your stay at ibis Coventry South. Myself the and whole team would like to thank you for the kind thoughts and we hope we will see you again in the nearest future. Best whishes!Florin Tircomnicu Operations Manager

Hi Ian, Thank you for taking the time to review you stay. I am really sorry to hear your stay was not that great, due the low stock we had at that moment. We had some difficulties in that period with our suppliers. Unfortunately, these issues cannot be resolved over night and by the time we got everything resolved you were gone. Although you had a bad experience in our hotel please give us another chance in the future as myself and the whole ibis Coventry South team will try to better serve you and make your stay with us enjoyable.I hope to see you again in the future and please reach out whenever in the area so we can discuss this further.Have a great day a nice weekend ahead. Sincerely, Florin TircomnicuOperations Manager

Dear Bernard, Thank you for a great review. I am very happy you enjoyed your stay with us and I hope you will chose our services again so we can offer you another lovely stay. See you soon I hope.Warm regards,Florin TircomnicuOperations Manager

Thanks from Ibis Coventry South team for choosing to stay with us and leaving a review and please apologise for the noise. Kind Regards, Ria Operations Manager Ibis Coventry South