Ratings based on 154 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Overnight Stay Before Destinationby Stephen
Great location, great room, great servicePosted Aug 11, 2014 on Hotels.com
The rooms are huge and very comfortable. The surrounding neighborhood can be a little loud if you are on lower floors, but it's not too bad. Some of the rooms are lofts, so let the staff know before checking in if you have little ones and don't want a loft room.
Posted Aug 8, 2014 on Hotels.com
Recommendedby A verified traveler
Posted Jul 8, 2014 on Hotels.com
for Everyoneby A verified travelerfrom Ft. Lauderdale , FL
Great place. I'd stay againPosted Jul 6, 2014
The hotel was in the perfect location for the tourist attractions. Our room had a great view and we use the observation deck every day. The staff booked tours for me while I was out with just a phone call. The bed was a cloud! Thumbs up all the way!
for Familiesby marcjsanluisfrom New York
Beautiful hotel & Excellent location!Posted Jun 13, 2014 on Hotels.com
Really love our family's stay in this hotel. The location was perfect, near Quincy market and everything else downtown. The people in the check-in desks were helpful. They accommodated for our early check-in and they were friendly! The view was also amazing in the tower, only viewing tower in Boston. Stay in this hotel in Boston, you will love it!
for Familiesby A verified travelerfrom Colorado
Location plus upper floorsPosted Jun 13, 2014 on Hotels.com
Plenty of positives about this hotel. Location is perfect for sightseeing. Just off the Freedom trail and close to the acquarium and harbor. A bonus is the observation deck with Falcon on the top floor. The views are awesome. Nice way to finish the evening sitting up there checking out the lights of Boston.
for Getaway With Friendsby Meghanfrom Boston
IssuePosted Jun 10, 2014 on Hotels.com
Everything about this hotel was fantastic - EXCEPT the lock on the handle acts as a deadbolt, unbeknownst to the person inside. It looks like a regular lock - does not look like a deadbolt and the door opens from the inside without unlocking it. Guests were locked out, because one guest was inside asleep and the hotel could do NOTHING about it. They couldn't unlock the door, couldn't get the other guests another room at a discount. There was nothing that could be done. It was very late at night and it didn't feel right that it happened or how it was handled. The guests were not able to sleep at the hotel.
for Everyoneby A verified traveler
Great locationPosted Jun 3, 2014
My partner and I stayed at the Custom House for 2 nights with my daughter and her boyfriend. The hotel staff were extremely friendly and helpful (as were people in Boston generally). The location of the hotel was excellent - we were able to walk everywhere to see the sights and to restaurants in the North End. The room was very clean and well equipped but the mattress on the sofa bed was very thin so not very comfortable for 2 adults. We really enjoyed our stay in this landmark hotel and would highly recommend it.
Recommendedby John A. Shetterlyfrom Cambridge
Posted May 26, 2014 on Hotels.com
The historical significance makes it well worth the visit. This is enhanced by the care taken of the Peregrines up top. For us the only drawback is that this is the heart of the financial district. There is a lot going on in the evening but not much on a Saturday morning. Small problem, though, as a 10-block walk in any direction got us to interesting places to eat (South Street Diner) and things to see (ICA, harbor, Greenway). We live in Cambridge so this was a short, romantic getaway. We plan to come back.
for Everyoneby A verified traveler
Posted May 17, 2014
Wonderful room in the heart of the city. Will definitely stay here again next time were in Boston.