Ratings based on 147 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Ft. Lauderdale , FL
Great place. I'd stay againPosted Jul 6, 2014
The hotel was in the perfect location for the tourist attractions. Our room had a great view and we use the observation deck every day. The staff booked tours for me while I was out with just a phone call. The bed was a cloud! Thumbs up all the way!
for Everyoneby A verified traveler
Great locationPosted Jun 3, 2014
My partner and I stayed at the Custom House for 2 nights with my daughter and her boyfriend. The hotel staff were extremely friendly and helpful (as were people in Boston generally). The location of the hotel was excellent - we were able to walk everywhere to see the sights and to restaurants in the North End. The room was very clean and well equipped but the mattress on the sofa bed was very thin so not very comfortable for 2 adults. We really enjoyed our stay in this landmark hotel and would highly recommend it.
for Everyoneby A verified traveler
Posted May 17, 2014
Wonderful room in the heart of the city. Will definitely stay here again next time were in Boston.
Recommendedby Rich from Baltimore
Nice placePosted Apr 26, 2014 on Hotels.com
The hotel is in a great location. I brought my wife and 2 daughters age 12 and 9. The trolley tour was a 3 minute walk away. I got the one that you can use for 2 days. We kinda used it as a taxi sometimes. Our room was nice but I didn't relize there are rooms that are different. All of the pics I see online the bedroom is closed off from the rest of the room. I got a room that was called a loft and the bedroom was up some stairs and not closed in. If you wanted to stay up and watch TV the people trying to sleep won't. The front desk offered to switch our room but we just stayed in the loft. The heater in this room did make a lot of noise. Don't know if the AC is the same way. I would stay here again but I would not stay in the loft again.
for Business Travelersby Denny from Philadelphia, PA
A Gem in BostonPosted Mar 29, 2014 on Hotels.com
Marriott's Boston Custom House is one of the nicest hotels I've ever stayed in. The rooms are spacious, clean and comfortable. The staff were very helpful and the surrounding area is very interesting. I simply picked this hotel because it was a Marriott. However, it is not just an ordinary Marriott: it has character and flavor.
Recommendedby TFM-LMM from Boston
Quick Stay, Great TimePosted Mar 20, 2014 on Hotels.com
Great location, fun to visit all the sights in Boston, well within walking distance and terrific food.
for Everyoneby Annette from Rensselaer, NY
Excellent hotel in the heart of Quincy MarketPosted Mar 10, 2014
Pros: Views of harbor and city.
Location: In the heart of Quincy Market and walking distance to the Aquarium.
Close to Aquarium and in the heart of Quincy Market. Spectacular views of city and harbor. Would recommend it to anyone.
for Getaway With Friendsby A verified traveler
Posted Feb 11, 2014 on Hotels.com
by Nan from Portland, Maine
This historic gem is tired.Posted Jan 21, 2014
As a long time admirer of this historic and significant building, my family and I were disappointed by a decline in room condition--musty smell, worn furnishing-- an overall feel and look of tiredness. This is not a for those wanting a good night sleep. Very noising area of the city with college age students pouring out of the numerous bars in the area at 2:00 am. Also, sadly, a number of panhandlers--homeless--populate the front of the hotel.
for Personal Eventby Lynn from Chelmsford, MA
Upscale hotelPosted Jan 17, 2014 on Hotels.com
These spacious units have a bedroom and separate living room/kitchen area as well with a sink, microwave and fridge...djshes for 4 and glasses etc. Very nice. The only complaint I had in our unit was the heating system was loud in the livingroom area and you can hear the trash trucks etc. in the early morning hours. There is not a restaurant for lunch or dinner but they have a spot for breakfast and the same spot for drinks at 6pm to 9pm...with entertainment. Right in the middle of Faneuil Hall with lots of lunch and dinner options outside the hotel very close by... Very convenient and upscale location. I would highly recommend.