Extended Stay America - Boston - Burlington Reviews

I was so disappointed in staying at this hotel, and never will again. There were two guests ahead of me with complaints...I should've know then. What they call a "lobby" was dirty and uninviting. The hallways were not vaccuumed and the elevator was filthy. When asked where the ice machine was, I was told that there were ice cube trays to be filled located in the freezer in my room. By the time the water froze, it would've been time to check out. The room air conditioner did not work and neither did the house telephone. I hate paying for hotels and this was absolutely disgusting. The limited staff was argumentative and unhelpful. There was also no shampoo or conditioner available, unknown to me.

Free breakfast could be better. More food choices and defintely needs better coffee. Mall across the street is convienant and amazing. Restaurants all around the hotel.

Room is extremely comfortable with lots of storage and good seating. Nice kitchenette seating especially. Abundant parking. Staff was very helpful when we needed extras like a book to read and help printing boarding passes. The only reason I didn't rate this as a 5 was due to the demographics of some of the other clients.

Check in was painful. Computers were not working, awkward moments with the Hotel Staff in waiting for the systems to come up. Could not check in and had to return 2 hours later to finally check in. Once checked in, still took 30 minutes to process the check in. No Shampoo in the rooms, no plates, no cups to drink water out of, this was an Extended Stay? Vending machines were available but not operational. When asked for change for the machine, we were given the change, but when we tried the vending machines, we were THEN notified that they were not working. Very unpleasant experiences.

Most importantly is that it was very clean. I'm conflicted about this one, It was like a lower end hotel with a higher end price. VERY CLEAN though. And they did not have shampoo.

I'm not sure how much they want to live upto the "extended stay" name. I could hardly deal with one night of staying here. I was here for 5 days. The internet is terrible. It is hardly upto "High Speed Internet" standards. I am a software developer, and i was staying here for work purposes. I couldn't do work in the room as the internet speed was about 0.5 mbps. Want faster internet? Pay $4 per night, or $15 for a week. I did that, and I was getting 3 mbps. This still wasnt enough. I had to call tech support only to find out that this is the best it gets. Ended up having to go up the street and hang out in a coffee shop for the rest of the week to do anything productive. I thought I could save the company some money on breakfast every morning... instead this hotel offers granola bars and such for breakfast. Maybe one morning while i was in a rush i could use this, but its hardly a "breakfast". Hotel was clean, and bearable, but for the same price i could of stayed somewhere else and actually stayed in my room.

Bed was more uncomfortable than a motel 6, floors were sticky and staff was never around. Stay elsewhere!