Extended Stay America - Boston - Burlington Reviews

Thank you for taking the time to post a review of your stay. We are glad that you had an OK stay; however, we are disappointed that you didn't have a great stay. We work hard to continuously improve our hotel and our guests' experiences; your feedback will help us continue to do that. Thank you again for your review. We hope to see you again in the future so we can show you our positive strides taken to improve your experience.

We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our hotel did not meet your expectations. We are grateful for the feedback you provided. This enables us to continually improve our hotel. Thank you again for posting your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location. Still, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry that you were not satisfied with the amenities we offer. Your comments and suggestions will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.

Thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean and spacious. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.

Margaret - Thank you for your recent review of your stay. I’m so pleased to learn that our level of customer service met your expectations. Still, I sincerely apologize for the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance issues to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.

Thank you for sharing your experience with us. I’m happy to hear that you enjoyed our friendly staff and amenities such as our free Wi-Fi during your stay. Your feedback regarding our bedding options is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future.

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor in your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team has been focusing much more on providing fresh clean rooms for every guest's arrival. As a new manager at the hotel, I can assure you that we have staff focusing on making sure that all of our guests have a clean and comfortable stay. All housekeepers and all staff are being trained on making sure that we clean the rooms thoroughly. I regret that a staff person's response was to offer to spray Febreze. Like your comment suggests, that is not an appropriate nor adequate response to your issue. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

I appreciate you taking the time to write a review of your experience with us. We appreciate your kind comments about our hotel in general; however, I apologize that you found the smell of our hotel to be musty. As well, I am sorry that your utensils were bent. I will meet with our staff to ensure that these issues are properly addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in town.

Paul - Thank you for taking the time to write a review of your stay. I am glad that you enjoyed our convenient location. As well, I am happy to hear that we were able to provide you with an enjoyable stay at a great value. We look forward to having you visit with us again in the future.