Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Los Angeles
Spied on in roomPosted Jul 4, 2015
2 American women: We returned from the pool to find a couple hours later that our phone was in use and on speaker---who was on the other end? We don't know. It couldn't have been an accident, as pushing speaker means a loud dial tone. That night, a member of the staff came to the door with towels, unsolicited, at 11pm, and despite a do not disturb sign, knocked on the door. When he realized we were on the other side but not answering, he looked mad and ran off. Maybe the hotel should employ only women?
for Everyoneby A verified traveler from Saudi
Very nicePosted Jun 22, 2015
A wonderful hotel Great location and friendly staff I'll come back again
for Everyoneby A verified traveler
Posted Jun 10, 2015
Sleeping is amazing, beds are just what you need, great hotel, highly recommended.
for Business Travelersby umut from istanbul
everything is great except receptionPosted May 1, 2015 on Hotels
For our biz trip, we could find chance to try skypool and spa, the facilities are great. Rooms are good and confortable. Location is 5 min walking distance to spectra restaurant where you can find anything to eat with reasonable prices and delicious. Just the problem with the hotel was reception staff as we read here before going. We just asked stamped invoice but all staff at reception reacted like we came from Mars. By our great insistence they had to do what we need with unwilling behaviors. They need more training on customer relationship issue.
by A verified traveler from Beirut, Lebanon
Good and BadPosted Apr 27, 2015
Good location well renovated rooms with fantastic Nile view, low level floors is well recommended facing the Nile river as you are laying on your bed. But unfortunately at your first step to the reception you'll face low profile staff with long waiting time during your check in and out. Bad room service, accuracy doesn't exist....
for Everyoneby A verified traveler
GoodPosted Apr 21, 2015
Good location ind friendly staff the good very nice
for Familiesby Khalid from السعودية
فخامهPosted Mar 28, 2015 on Hotels
كل شي جميل
by A verified traveler from AF
I don't think so it's afive starts hotelPosted Feb 27, 2015
Swimming pool it's close , Internet and wifi it's expensive The price it's unbelievable for us but if you're Egyptian you will get all most have price for every things Car parking for a day it cost 480 Egypt P a day but for valit park it cost 120 per day .
by A verified traveler from Toronto
This is NOT a Fairmont standardPosted Feb 3, 2015
Pros: The Food and Beverage department, Staff and food. The decore was nice too, There is a club downstairs, which was nice too, coz i didn't have to go far
Cons: the House keeping Department could do their job better, the Front desk can be more hospitable and informative. more courteous to their guests,
Location: Nile River. And close by you have the Ramsis Square, but other than that, across the bridge thers is Zamelek
Over all, it was disappointing, the room was nice looking, but my sheets were dirty, the shutters in the room were dusty, and the bathroom blind had gum on it. the Front desk staff were uninformative and vague. When I got there the pool was under construction (main reason why I booked),. No one upon check in told me it was out of service, I didn't get any email notifications either. The hotel charges for internet and local cell phone calls, and all of their excursions are charged in American Dollars, I did the same trips, for the same number but in Egyptian pounds when i visited them on my own. The hotel told me to take the cab everywhere, because it was safer that way, although the cab drivers gave me a tour of Cairo before arriving to my destination. So i decided to ride the local bus from Cairo to Giza. With basic Arabic, and a phrase booklet you can get around easily. the only awesome aspect of the hotel was their Food and Beverage department,. The food was AMAZING and the staff was awesome too, other than that everything else sucked! For all my issues that i had, i did get compensated with complimentary breakfast, light dinner, happy hour was included in the light dinner, and complementary internet, which would have cost me 293 CAD. Thats ridiculous. So that was good, but in general, I expected soooooo much more from a Fairmont property. Oh and they did make alternative arrangements for the pool,. but it was in a hotel that was a 20 min drive. :S
Comment from Hotel Management
Mar 12, 2015 by Dalia E. - Digital Marketing Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your feedback regarding your recent stay at Fairmont Nile City. We understand your disappointment with the challenges you experienced during your stay. We are equally disturbed that we failed to provide you with the level of service expected at Fairmont Nile City . What you have described is certainly not in keeping with the standards of professional and attentive service we are known for at The Fairmont. Please rest assure that we take all the comments of our guests constructively and we take necessary steps to reduce any inconvenience in the future. We do hope to have the opportunity to regain your confidence in Fairmont Nile City once again. Thank you,
by A verified traveler
Hotel staff needs trainingPosted Jan 30, 2015
Nice hotel but the staff is careless and does not know the meaning of service. Could not get drink in lounge with staff members standing around. Same story for breakfast, we had to get our own water and silverware while the well dressed wait staff stood around. Not good for what we paid and when they claim to be a 4 star hotel.