Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hardrock hotel Cancun

Posted Jan 27, 2015
Amazing hotel one of the best places we've stayed in. Best service we've ever experienced and would highly recommend hardrock hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Colombia

Great hotel, don't go to the time share sales

Posted Jan 26, 2015
Pros: Staff are great everywhere: check in, restaurants, house keeping, bars, pools. Only exception are very rude time share sales reps.
Cons: Get rid of the time share people.
Location: Xcaret was a blast. Do take the Sea Trek optional excursion, and buy the "plus" package that gives you lunch and a locker for the day.
The hotel has the great Hard Rock experience all around. Good music everywhere, good vibe. Just 2 downsides. 1. Hotel is a bit old at it feels that way. 2. Don't go to the Legendary time share sales tour, it is a true nightmare, with pushy sales reps who don't understand a polite "no than you". That takes a lot away from an otherwise excellent place.
4 out of 5
Recommended
for Everyone
by A verified traveler

All u can anything

Posted Jan 24, 2015
Overall great place no complaints! There where only 2 cons about this place the quality of the meats could have been better but that's the quality u usually get In a buffet style dinning. Sea food and Mexican food is there Better choice. . at times the rooms could be pretty noisy hearing neiboring habitants come in and out mainly door activity noise , not talking noise. Besides that it was perfect clean, scenic and all u can anything!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Curitiba, Brazil

ÓTIMO hotel, atmosfera excelente!

Posted Jan 22, 2015
Excelente hotel. Instalações e infra-estrutura de primeira, serviço cortês e simpático, ótimas opções de comida GOSTAMOS - Atmosfera animada com atividades acontecendo a toda hora. Dá pra passar todo o tempo fora do quarto tranquilamente, inclusive com crianças. Se quiser apenas descansar, o barulho no quarto também não incomodava (ficamos no 5º andar). - Ótimas opções de comida, com 5 restaurantes. Alguns nem tão bons assim, mas no geral um cardápio bem elaborado. - Infra-estrutura do hotel excelente, com tudo limpo e bem organizado. Vários garçons o tempo todo disponíveis pra buscar comida e bebida - inclusive na praia, sempre muito prestativos. Serviço de quarto rápido e com boas opções. De bônus, fomos informados que a gorjeta já estava incluída na diária (para o serviço de quarto), então foi uma preocupação a menos. - O mar na área do hotel é um pouco forte apenas na areia onde as ondas quebram, mas tranquilo e sem muitas ondas mais pra dentro. Dá pra passar horas....um único detalhe é que, se quiser pegar cadeiras na areia, geralmente precisa chegar bem cedo, pois lota rápido. NÃO GOSTAMOS - Ocorreu uma única vez, mas o serviço de quarto entrou pra limpeza em um dia que deixamos sinal para NÃO o fazerem. Não estávamos no quarto e nada sumiu, mas foi um deslize. - Existem pessoas tentando vender associação de membro para o Legendary (clube VIP da rede), assim como outras ofertas duvidosas. É bom ficar esperto para não acabar perdendo muito tempo ou entrando numa furada
Comment from Hotel Management
Jan 23, 2015 by Juan Rivera, Hotel Management
Prezado Hugo, Muito obrigado por seus comentários. Agradecemos que nossos hóspedes tenham uma experiência agradável e nós nos esforçamos diariamente para dar-lhes o melhor serviço. Nós convidamos você a nos visitar em breve e criar novos momentos juntos. Saudações, Juan Rivera Director Geral Hard Rock Hotel Cancun
3 out of 5
Recommended
for Families
by A verified travelerfrom Toronto, Ontario

Reasonable for the price we paid

Posted Jan 16, 2015
Pros: The beach attached to the resort was really nice. Our son had a blast there. The pools were fun too. They held different activities every day.
Cons: The maintenance of the Little Big Club. They should have more toys in the facilities that work. Sound-proofing of rooms.
Location: Beautiful Beach. Dolphin Interactive Activities at Plaza la Isla. 1.5 hour drive from Tulum Ruins
We overall had a good experience at Hard Rock Cancun for the four nights that we spent there. The staff are mostly friendly and helpful, and their responses for room service are very prompt. However, there are a few flaws that we would like to point out: 1. We specifically requested for a king-size bed for our room. However, when we checked-in, we were told that there was no room with king-size bed available. They would switch our room once there is once available. They did not only not switching us, they had never provided any update about it for the days we had stayed with them. 2. The Little Big Club - it was so so so over-rated. One of the main reasons that we picked Hard Rock Cancun was because it was advertised from the Thomas TV Show. However, it was so poorly maintained that most of the toys at the club was not working. There was no train on the train table. We were so uncomfortable to put our son there by himself. 3. The balcony of our room was right on top of the ventilation of the kitchen of one of their restaurants. It had been making loud noises and it smelled that we did not want to go to the balcony at all, since it defeated the relaxation purposes. 4. Finally, the sound proof of the room was horrible. We could hear housekeeping from other rooms throughout the day if we were in the room, and could hear drunk people walking by our room at night when we were in bed.
Comment from Hotel Management
Jan 22, 2015 by Juan Rivera, Hotel Management
Hello Ray, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires

Todo muy bien

Posted Jan 13, 2015
Es muy buen hotel, con todo incluido. El unico inconveniente es que los huespedes reservan los camastros alrededor de la alberca y se van, haciendo dificil conseguir uno alrededor de las 10 am
Comment from Hotel Management
Jan 23, 2015 by Juan Rivera, Hotel Management
Hola Gabriel, Gracias por tu reseña,son las opiniones de nuestro queridos Rockstars las que nos ayudan a saber que estamos cumpliendo con nuestro objetivo de ofrecerles las mejores vacaciones. Juan Rivera Gerente General Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

This place did live up to the billing

Posted Dec 26, 2014
Pros: My room was nothing short of splendid, great view from 8th floor with balcony and bath with spa jets on the inside.
Cons: Add palm trees over loungers in beach area, and improve loungers to more like that of Iberostar.
I wanted a place that was on the "good beach strip" in the hotel zone. Mission Acccomplished - from this hotel you can take a nice walk up along the nice sand for quite a bit of distance, to where Iberostar is. Inside of hotel has nice rock music momentos as you would expect. All in all very pleasant.
Comment from Hotel Management
Jan 22, 2015 by Juan Rivera, Hotel Management
Hello Mike, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Excellent! Will be back

Posted Dec 15, 2014
Loved the hard rock Cancun! Very clean facility, great pool, right on the beach, only a 15-20 minute walk to LaIsla Plaza, amazing and helpful staff, great music playing all the time! Will definitely be returning :)
Comment from Hotel Management
Jan 22, 2015 by Juan Rivera, Hotel Management
Hello Kelsey, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice Atmosphere.lively . Good service

Posted Dec 15, 2014
We had great time. Restaurant choices are good. But being vegetarian it was tough. Lunch buffet was ok. The brick oven pizza for nice. We also ate at the Italian restaurant & mexican. Mexican was excellent. Overall had fun . Will go back again
Comment from Hotel Management
Jan 22, 2015 by Juan Rivera, Hotel Management
Hello jaimi, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

awesome trip!

Posted Dec 10, 2014
Pros: all the activities
Cons: room didn't get cleaned until after 5PM most nights...which is when we were getting ready to head out..long wait times for restaurant
Location: not a lot nearby
so much fun - hotel did a great job with activities and food was great. Everything was fun!
Comment from Hotel Management
Jan 22, 2015 by Juan Rivera, Hotel Management
Hello Tammy, Thank you very much for sharing your awesome experience with us; We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Juan Rivera General Manager Hard Rock Hotel Cancun