Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

okay looking hotel, close to the beach

Posted Jun 3, 2015
Pros: the attentiveness of the staff and victor i believe he was the manager and a guy name carlos, they respond to our needs.
Cons: to double check or triple check before giving room key to new guesses.
Location: eat with the locals. shop and little statues and big statues all around. ferry to neighborhood islands.
the hotel was/still undergoing construction. the staff are friendly. the room i rented was not the one i sigh up for, the room was missing the essentials such towels toilet paper and soap. therefore i took an upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great service, awesome hotel

Posted May 28, 2015
Pros: Spacious rooms, moder, clean. Pool area is very nice.
Cons: N.A
Location: Lots of restaurants, the beach is right there and shopping centers at walking distance.
The people at the hotel were very kind, the service is amazing and the hotel is very nice. It is being remodel, all rooms are new, very modern and comfortable. We highly recommend this hotel.
1 out of 5
by A verified traveler from monterrey

Nada recomendable

Posted May 28, 2015
Pros: Nada
Cons: Todo
Fatal el servicio la comida. El bote de agua estaba abierto no era nuevo. No quiero imaginar cuantas veces usaron el mismo bote. La atención en recepción pésima. Carísimo para lo que ofrecen. El baño olía mal. Pedí unos vasos desechables en la tienda que se encuentra en el lobby para comerme un cereal que ahí había comprado. Y me los querían vender a 2 pesos cada uno. Porfavorrrr no lo podía creer. Gracias a Dios solo estuve una noche. Me hubiera vuelta loca si toda mi estadía en Cancún la hubiera pasado ahí,
1 out of 5
by A verified traveler from San Francisco, CA

Terrible Customer Service and experience

Posted May 21, 2015
Pros: The Beach is nice
Cons: staff, menus. drinks, rooms
Location: its far from everything. The nicest thing is the beach
The hotel staff is rude and has zero customer service skills to make you feel welcomed. They like to argue with the guests. The experience was terrible also because even though you are a guest of the hotel they want to charge you to use the beach beds. Their menu is very limited and their drinks are not good. Housekeeping does not clean well or timely. Hotel is outdated and rooms are not comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from north dakota

Nice place mostly filled with nationals.

Posted May 18, 2015
The bar is right next to lobby. And only open 7 hrs in the afternoon. Free wifi was awesome. Rooms were nice with oceanview. We stayed there 5/14-16 and every norning we were woken up by construction workers at 7am. That sucked. If your not wearing an all inclusive bracelet the servers wont even look at you unless you flash your money.
5 out of 5
Recommended
for Everyone
by A verified traveler from richmond, virginia

Mexican architect. Very nice. Right on beach!

Posted May 4, 2015
Hotel was very nice & I would recommend this place to anyone. Food could have been better. Need more breakfast food. Dinner was great. Never ate lunch but was outside drinking for free bc I got inclusive alcohol. & ordered wings, fries and nachos which were excellent. Angel was our bar tender; best bar tender ever! Resort was so nice right on beach. Great price for resort!!! Will be going again! This was ny birthday trip April 30-may 3 2015.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
Pros: Decor, layout,
Cons: Possibly 24 hr room service or some type of convenience store
Location: Near everything
Loved it! Get the junior suite! Right on he beach. Very clean..
3 out of 5
by A verified traveler

Posted Apr 15, 2015
Nice beach hotel with 2 pools, hot tub, bar & restaurant. Room was dirty and pillows were like rocks. Staff was not overly friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC suburbs

Great hotel. Right on the beach!

Posted Apr 12, 2015
Fantastic stay with great, friendly, staff. Looking forward to going back.
4 out of 5
Recommended
for Everyone
by A verified traveler from villahermosa tabasco

Hotel agradable cerca de la playa

Posted Apr 7, 2015
Todo muy bien excelente ubicacion y precios solo tardaron un poco en darnos la habitación La playa limpia