Ratings based on 219 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Beachfront white sand

Posted Sep 17, 2014
Awesome experience! Friendly staff, great breakfast buffet. I personally didn't like the spiral stairs. Wifi is strong in the lobby. This hotel is recommendable.
1 out of 5
by A verified traveler from huntington beach

Great beach on hotel zone

Posted Sep 16, 2014
Pros: Nice hotel, in a great beach.
Cons: Your guest need to be left alone, and enjoy there vacation, as soon as I was taking a nap I was getting Harassed by hotel sponsored, vendors.
Hotel is on par with price, no elevators on side buildings stay on lower floor, Great beach BUT if your like me middle age man, you want some peace and quiet, when getting some ZZZs on the beach, YOU HAVE TIMESHARE PARASITES HOUNDING YOU ALL DAY, PHOTOSHOP PEOPLE HOUNDING YOU ALL DAY, MASSAGE PEOPLESSSS HOUNDING YOU ALL DAY, AND LAST BUT NOT LEAST THE BEACH VENDORS EVERY 5 minutes hounding you to buy!!!!!! I've been to cancun many times, first and last time here.
2 out of 5
by A verified traveler from Salinas, CA

Cancun Vacation

Posted Sep 10, 2014
Pros: The rooms were big and nice
Cons: The staff were rude, especially the people at the front desk. The front desk people need to be trained more on customer service or fired.
Location: the Location is good you are right on the beach and the Busses go up and down the strip for $1 per person and the busses run 24/7 you wont miss it.
I stayed from Sept 1 to Sept 8th 2014. If I ever go again Im gonna go to another Hotel. They charge you for water and there are no wash clothes, We went to Walmart to buy the things we needed . The pool and Jacuzzi is only open for certain hours, you should be able to get in the pool when ever you want if your on vacation. The Maids and some of the people in their restaurant were the nicest people, everybody else was rude or disrespectful especially the front desk. When we would come in late all the lights would be off in the Lobby, hall ways by the elevator it was like the Hotel was closed. I was thinking man these main lights should be on at least so people can see. The keys too the rooms were always not working so we had to go back and forth to the front desk like 2 or 3 times every time we got back to hotel. We checked out The Grand Park Royal Cancun Hotel and there hotel was really nice they dont charge you for water, they hook you up and they got good deals on becoming a member that will save you a ton of money, they gave us a few all inclusive tours for really cheap. If I go again Our family gonna stay at there hotel because they know how to treat people.
5 out of 5
Recommended
for Everyone
by A verified traveler from h

very nice beach

Posted Aug 22, 2014
We are really happy with this hotel the beach is nice clean .. they recive as with a drink and did are early check in .. thanks for that ..we had some friens visitiring and they did let them enter to are room I am very desappoinent because we were planning to have breakfast togeter
2 out of 5
by A verified traveler from Sydney, Australia

Nice hotel in good location but terrible service

Posted Jul 23, 2014
Pros: Location
Cons: Service
Location: Good location right on the beach although it is just a little too far to walk to the main club/shop zone
I had asked for two beds in our room when making my my booking and when I checked in (the room wasn't ready when we checked in at midday). When we arrived at the room we only had one queen bed - this was very dissapointing as I chose this hotel because they offerred two beds (I overlooked cheaper places because they only had on queen bed). Reception weren't particularly helpful in fixing this although ultimately offered an "upgrade" to a junior suite with one double bed and a sofa bed which we reluctantly accepted. We were then out until late (midnight) but when we returned we realised the sofa bed hadn't been made up and the mattress had mould and rust stains over it. When we called reception to have the bed made up they eventually (after several calls) sent someone who simply haveded over the sheets and blanket to us to make up the bed.
Comment from Hotel Management
Aug 8, 2014 by The Management Team, Hotel Management
Hola Peter! I'm sorry to read about the situtation you had to go through with the bedding, however, you have to be aware that your request for double beds, was just that a request, and, just like in any other hotel pretty much any where in the world, requests are subject to availability upon checkin. I'll reinforce with House Keeping your sofa bed situation, since we actually do place an additional mattress on top of it and below the sheets, for a better comfort, thanks a lot for having brought this to my attention. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

I like it too much, beutifull hotel

Posted Jul 11, 2014
Very nice, i like it, i will come back again Everything is un place and peace.
Comment from Hotel Management
Jul 15, 2014 by The Management Team, Hotel Management
Hola! Thank you so much for such fine comments. They let us know we're on the right path to becoming a leading reference in the hospitality sector. We invite you to return at any time. Best regards!
2 out of 5
by A verified traveler from Las Vegas, NV

The pictures are much nicer than the actual hotel.

Posted Jul 7, 2014
So we got this hotel as part of a package. The pictures made it seem like a great hotel. When we got there we checked in and everything seemed fine. The bellhop helped us to our room, we had requested a king size bed. When we arrived at the room we noticed that it had a queen size and a twin bed. I went back to the front desk to ask about the King Size bed. The guy told me that Expedia had submitted it as a request only and that they didn't have to comply. He then told me that I could check the next day to see if there was a room with a king size bed. I went back to the room and noticed that everything seemed kind of dirty. I put it off thinking that I'd be changing rooms the following day. The next day a person called stating that he was checking to see if everything was fine, I advised of the room cleanliness and the bed situation. He said he would check with the front desk and call back in 5 minutes. He did in fact call back. He told me the same story as the first person. He said I could check the following day and proceeded to try to sell me on different tours. After this we were just put off with the whole hotel situation. The curtains were extremely dirty, the sheets were ripped along with the pillow cases. They only gave us 2 towels and 1for our hands. Service wasn't great, the bellhops were pretty good but the front desk wasn't helpful at all. Due to this I wouldn't go back to this hotel nor would I recommend it.
5 out of 5
Recommended
for Everyone
by Albina from Los Angeles

Great for a last minute search!

Posted Jun 12, 2014
We arrived a the hotel exhausted and one of the bell persons came out from the back with some refreshing beverage. My husband and I were so greatful because it was so hot and humid and we felt he had gone above and beyond to please us. The location of the hotel is very central to the party scene and you can take any one of the bus routes to go to downtown and make purchases. The hotel was always clean; the bed a little too firm for me, but aside from that, it was great!
Comment from Hotel Management
Jun 24, 2014 by The Management Team, Hotel Management
Hola Albina! Greetings from Sunny Mexico. We are thrilled to read that our staff was able to go beyond your expectations. We appreciate all your fine comments. We invite you to reconsider us as an option on your next visit to CancĂșn. We'll be more than happy to be your hosts again. Best regards!
2 out of 5
by Stan from San Jose, Costa Rica

Nice hotel, terrible access!!

Posted Jun 12, 2014
The room I was given was very comfortable, with a large bedroom, a large bathroom with jacuzzi, dining-living room and a kitchen area and a nice balcony facing the beach, BUT, to get from street level to the front desk one must go up approximately 20-25 steps, under the sun, or in my case, under the rain. Once in the lobby, I had to walk, once again, under the sun or rain across the swimming pool area and down some 15 steps to get to my room, all of which I had to do in reverse going out. Also, I had a rental vehicle with me, for which they gave me the possibility of a parking space in the basement of the building, situation that increased my exposure to the elements in approximately 20 meters, since there is no roofing from the basement to the lobby, nir is there a direct access from said basement to the lobby, not by way of stairs nor of an elevator. Due to all of the above I would give this hotel a general rating of 2 out of 5 at most.
Comment from Hotel Management
Jun 25, 2014 by The Management Team, Hotel Management
Hola Stan! Greetings from Sunny Mexico. We would like to take the opportunity to thank you for having taken the time to share your comments. We are happy to read that you found some positive areas at our property during your stay, however, I do have to say I'm sorry since we didnt fully met all your expectations. We would like to invite you to re visit us on your next stay in the area, we'l make our best to fully met your needs. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next to the beach and the party area

Posted Jun 12, 2014
We went for just two days and love the location of this hotel. Great price for what you get
Comment from Hotel Management
Jun 24, 2014 by The Management Team, Hotel Management
Hola! Greetings from Sunny Mexico. We'd like to thank you for having taken the time to share such fine comments about our place. We'd like to invite you to reconsider us as an option next time you are booking holidays. Best regards!