Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from cd de México

Aceptable pero falta mejorar atención al huesped..

Posted Jul 24, 2015
Pros: La playa y su ubicación.
Cons: La calidad de la atención al cliente.
Location: Centro comercial enfrente, terrible. Boulevard para correr en la mañana, perfecto!
Estuvimos hospedados mi esposa y yo por una semana. Las instalaciones son aceptables y me parece que hacen un esfuerzo para mantenerlo vigente, sin embargo algunos materiales de su remodelación son de baja calidad y eso demerita el esfuerzo. La playa una maravilla y las albercas en buen estado. A la hora de hacer el check-in nos recibieron con amabilidad pero poca capacitación al personal del front-desk, principalmente porque el chico a cargo no sabía cómo hacer el upgrade de habitación que le solicité...hasta que un compañero, después de 10min, le ayudó. Luego de instalarnos en la habitación, fuimos al restaurant a comer, ahí hubo un episodio menor pero igualmente de falta de atención, nos sentamos en una de las mesas próximas a la playa y nos pidieron que nos cambiaramos a otra porque estaban preparandolas para la cena . . . ¿A las 16:30?, entonces pedí amablemente que por favor nos dejaran permanecer ahí porque estaban disponibles y porque queríamos estar cerca del mar, nuevamente después de varios minutos de incertidumbre y sin menú en mano (15min) nos avisaron que podíamos quedarnos y que nos atenderían. En una de las noches en que fuimos al bar, pedí un mojito, mala opción, no era ni lejanamente cercano a lo aceptable, aunque la música cubana en vivo es fantástica no pudieron mejorar el mal sabor de la bebida porque lo preparan con hierbabuena quemada por el congelador-no refrigerador con temperatura regulable....altera la calidad del sabor.
1 out of 5
by A verified traveler

Dont stay here

Posted Jul 23, 2015
Pros: Nothing
Cons: Everything
5th time writing a review. Hope this one gets published. Take my word for it don't stay here. I would give more information, unfortunately Expedia will not post the truth for some reason. I followed the guidelines they sent me and I still get denied.
1 out of 5
by A verified traveler from gdl

Ceca de la playa,buenas instalaciones

Posted Jul 17, 2015
Pros: El aire acondicionado,vista al mar,las albercas.
Cons: Que le pongan elevador.y que tengan mas cuidado en la atención de las habitaciones.
Location: Todo excelente
El problema es que no tiene elevador y hay que estar subiendo y bajando demasiados pisos,nos toco el sexto piso,no había jabón en el baño,y faltaban toallas,
2 out of 5
by A verified traveler from Mexico

No muy buena

Posted Jul 17, 2015
Pros: El precio economico y ubicacion
Cons: Infraestrutura
No ponen jabon en el cuarto y me di cuenta ya que estaba en la regadera, instalaciones viejas, pizza de muy mala calidad de ingredientes y queso y bebidas igual. Lo barato sale caro..... Colchón malo, el olor al cuarto era a perfume muy fuerte
4 out of 5
Recommended
for Everyone
by A verified traveler

Great NYX experience

Posted Jul 16, 2015
Besides the stairs, I must say this is a great place to stay. Staff was awesome, we upgraded to a master suite and the view was amazing! Breakfast was plentiful. We got the inclusive plan.. The rooms are basic bed, tv, shower... But if u not looking to spend time in room then this is a nice place.. Everyone was friendly and made my first experience here enjoyable.
Comment from Hotel Management
Jul 22, 2015 by The team management., Hotel Management
Dear guest, We truly appreciate the time you have taken the time to share your experience durign your stay, we are grateful for your comments and we are very proud to hear about it. We hope can host you again in your next hoidays. Sincerely.
1 out of 5
by A verified traveler from Queens, NY

Hotel is very beautiful but my room was horrible.

Posted Jul 14, 2015
My room smelled really bad, had mold, waited 5 hours to get tissue and the walls and floor remained wet.
5 out of 5
Recommended
for Everyone
by A verified traveler from june from PA

Great hotel on the beach

Posted Jul 9, 2015
Everyone from Sofia at the receptionist desk Carlos helping us get acquainted with the hotel. Faustino greeted us at breakfast and made our dining experience very pleasant. Edger made delicious omelets. Juan put an umbrella on the beach for me every morning. Jorge for great activities in the pool and on the beach and Countless other hard workers made my family and I have a wonderful vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
Very nice Hotel love the staff and the location of the hotel is excellent the staff very friendly room view fantastic THANK YOU !!!
Comment from Hotel Management
Jul 15, 2015 by The management team , Hotel Management
Thank you for choose NYX HOTEL CANCUN as place to spend your holidays and of course for your review of our hotel, your comments are highly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful Hotel

Posted Jul 8, 2015
We had a great time at the NYX Hotel. The Master room we had was spacious with an Ocean view!
Comment from Hotel Management
Jul 15, 2015 by The management team, Hotel Management
Thank you so much to share your opinion. We hope can host you again in your next holidays.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Nice hotel; good location!

Posted Jul 4, 2015
We ordered room for 3 adult and we got room with king bed and derty sofa. They said there is no other room available and they will send someone to make the sofa look like a bed. It's took them 5 hours to send someone to open the sofa. At the end I volunteer to sleep on the sofa and it was very uncomfortable. That's not what I paid for!!!
Comment from Hotel Management
Jul 15, 2015 by The management team, Hotel Management
Please accept my apologize for the inconvenient with the sofa, we will working on that.