Ratings based on 1,033 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Great vacation. Beautiful resort. Wonderful staff. Only dislikes: too many small children, even in pool with swim up bar & beach small ocean full of seaweed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Trip too short!

Posted Jan 19, 2015
Pros: Not too big, close proximity to pools, beach, restaurants and spa.
Cons: Dinner needs an upgrade
Location: Never left the resort!
The Beloved was fantastic. The rooms, the pools, the beach, the staff and the SPA. The food was OK, much better than most all-inclusives. Breakfast & lunch were easy, dinner was a bit of a challenge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Extremely nice staff

Posted Jan 18, 2015
Perfect vacation. Waiter service was excellent. Especially Edoardo and jose. It was hot on the beach and we were never without a cold drink. housekeeping was excellent as well. The food was great and the entire resort was well-kept. You have to give a lot of credit to the senior management who keeps the staff well-trained.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Hôtel très agréable

Posted Jan 13, 2015
Juste un petit bémol sur la plage et la présence d'algues due au vent
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Total relaxation

Posted Jan 13, 2015
Pros: SERVICE LIKE NO OTHER!!!
Cons: I can't think of anything
Location: Very private and safe location......no need to leave resort
Quiet and relaxing atmosphere....Top notch Spa......very attentive staff who go above and beyond!!! The staff responds to requests so promptly.....I asked for extra towels in the room and they were delivered within minutes and a phone call was received from the front desk shortly after to make sure I had received the towels!
1 out of 5
by A verified travelerfrom Phiadelphia, PA

This hotel was sold out!

Posted Jan 13, 2015
Cons: I paid for this hotel in a trip package via Expedia in September. I get to the hotel and was told that all the junior suites with an ocean view were o
I paid for this hotel in a trip package via Expedia in September. I get to the hotel and was told that all the junior suites with an ocean view were overbooked and we would be staying at the Excellence (which is owned by the same company). We were promised an upgrade because of the inconvenience, which we did receive. We were placed in Building 9 which is directly across from new construction that went on ALL DAY, EVERY DAY WE WERE THERE! I paid all this money to go on vacation to be "upgraded" to a construction site. We couldn't sit out on the lovely balcony because of the loud noise. Could you imagine spending a ton of money and this is what you encounter???? Also, the conceriage that helped us really down played the noise. I am really disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet family hotel; great service.

Posted Jan 8, 2015
Does not feel like all-inclusive at all. Great small hotel on quiet beach
5 out of 5
Recommended
for Families
by A verified travelerfrom Verona Italy

Semplicemente stupendo!

Posted Jan 6, 2015
Pros: L'area giochi per i bimbi con giochi sull'acqua, parco giochi, ping pong, biliardo, scacchi giganti il bar con crepes, il bar sulla spiaggia
Cons: La cena nei 4 ristoranti non è ottima come da prezzo pagato
Abbiamo soggiornato per cinque notti al ritorno da un giro per la regione con i ns bimbi di 2 e 4 anni. La camera con la piscina(è riscaldata) privata è molto bella. l'Hotel è fronte mare, spiaggia bianca tipo "borotalco", con comodi lettini e lettoni over: strepitosi, il mare non è limpido se c'è un po' di vento.. l'acqua è di colore verde-azzurro molto bello. L'hotel non è frequentato da italiani, la formula all inclusive è ottima con frullati e drink molto buoni, l'unica pecca secondo il nostro palato italiano le cene potrebbero essere migliorate (non so se mi spiego) si mangia alla sera ma non per il prezzo pagato mentre le colazioni e i pranzi è tutto buono. Per quanto riguarda il parco giochi dei bimbi sia quello acquatico con piscina riscaldata che quello sull'erba con gonfiabile è super "il paese dei balocchi" lo consiglio vivamente a chi viaggia con bambini. Buon soggiorno!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Jan 5, 2015
We have previously stayed at The Beloved Hotel's sister resort on the adjacent grounds, but with a toddler we were limited in our choices. We were not disappointed! The Beloved (La Amada) was a smaller resort but just as nice. Grounds were pretty, beach and pool areas were great! Rooms were spotless. Just as with all of these hotels, some wear is evident, but still in very good condition. This place was very kid-friendly- kids' activity center with sitters are available- yet you never feel like you're at a cheesy family resort. There are daily organized activities and the food was good (let's be honest, the food at these resorts is never stellar). There are four restaurants (plus poolside and room service), which provide enough choices assuming you're not staying more than a week, and if so, you are allowed to eat at the Excellence Resort's restaurants as well (if I recall there are six). Staff was generally excellent, there are always some wait staff who take their jobs very seriously and are extremely attentive while there are a few less so... Just tip accordingly. We plan to return next year for family vacation!
4 out of 5
Recommended
for Families
by A verified travelerfrom nyc

Beautiful hotel, beautifully maintained.

Posted Jan 2, 2015
Pros: All paces from gym to beach. To rooms.
Cons: The food!
Location: Chichen Itza is the best!
Excellent staff and facilities partially made up for very mediocre food. Not bad food, not unhealthy but mostly bland and not of interest. This is below level of other Excellence chain hotels in terms of food. For thechildrenitwas great,forehead ultra not so much.