Ratings based on 1,078 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

lovely staff but some snags

Posted Apr 1, 2015
Pros: attitude of staff, food, rooms
Cons: better service
we first visited the hotel 2 years ago and loved it. Many things still as lovely: the staff, the food and the rooms. But this time around we found the staff less competent than before and the upkeep of the hotel not as good. We brought our comments to the managers who were very receptive. We hope the hotel will address the issues mentioned so that the hotel can be at the level we experienced on our first trip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great Time in Paradise

Posted Mar 31, 2015
Pros: The modern décor, overflowing amenities and phenomenal customer service.
Cons: NOTHING!
Location: I didn't leave the resort!
This Boutique Hotel is phenomenal and the customer service is the BEST! It rates as one of the best vacations I've ever had.
5 out of 5
Recommended
for Couples
by A verified travelerfrom chicago

Casita is awesome.

Posted Mar 30, 2015
Pros: Rooms, customer
Cons: Nightlife
Location: You need a cab to do anything. Pretty secluded but nice
The casitas are amazing. Very comfortable and relaxing. I loved everything about it. It's very chill. We are a young couple and would of enjoyed more of a nightlife at the resort. Or live music at night would of really took it over the edge. I will go back it was overall amazing. Staff is very helpful. make sure to tip them.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

sooooo nice & relaxing! pristine!

Posted Mar 30, 2015
Pros: everything!!! taking the bike ride was a ton of fun! The room and hotel are just so nice!
We had such a nice stay at the Beloved. The room was gorgeous and large- love the balcony and all the nice amenities.... the glass bottle cokes! the amazing shower! the veranda! The staff was so helpful and kind and also the food was fresh and delicious. I loved that it capacity for the hotel is "livable"- not too packed with people where you have to fight for a chair by the pool, plenty of places (sun beds! umbrellas!) to lie in the sun. The pools were so great, the crepes & smoothies & drinks offered all day... nothing to complain about! We loved every second.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
While the hotel was super nice, the first night I got a room which was very noisy, the next day I was given a different room, which fulfilled all my expectations. The staff were very friendly and helpful with each of my requests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

March 2015

Posted Mar 24, 2015
From the minute we arrived we were pampered. The staff is only concerned with our happiness We didn't lift a finger while there. The food and choices were excellent. We're ready to book for next year. The room didn't seem to get as cold as we wanted it at night but we like to sleep in a freeing room so it probs pu wouldn't bother anyone else.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Nice room with private pool

Posted Mar 20, 2015
Cons: WIFI speed is slow.
Location: Far away from hotel zone, quite.
The room with private pool was really nice and was very close to the beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Plano, tx

Worth to go back again

Posted Mar 19, 2015
Love everything there. Kids have a blast. First time for the family thinking to go back this place again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

excellent resort in Cancun!

Posted Mar 17, 2015
The Beloved Hotel is very nice! Everything including concierge, rooms, restaurant, beach, hotel facilities and service impressed me during my vacation. People are nice and friendly; room is big, clean and comfortable; food is delicious. It would be perfect if the hotel develops more water activities: )
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Absolutely breathtaking! So luxurious!

Posted Mar 15, 2015
We had an amazing time at the Beloved. The spa was phenomenal and completely one of a kind. The facilities were beautiful and extremely clean and well kept. Loved our swim up suit and the staff service was excellent! Sebastian was our favorite and spoiled us with sweet surprises and very personal service. The live music at the outdoor lounge was fantastic. All good things to say! We hope to return soon!