Best Western Airport Inn and Suites

1st - this hotel advertises 24 hour airport shuttle service; the reason I selected it. After arriving at the Cleveland airport, 10:50 PM, I called to arrange shuttle and was told one would be arriving within 15 mins. I waited 35 mins, along with another individual, and called again. This time I was told the night driver failed to show up for work and that there would be NO shuttle. The desk clerk was most apologetic, clearly this was not her fault, and we were instructed to take a cab at the hotels expense. It was necessary to go back into the airport/arrivals area and arrange a taxi. While the cost was covered, it was most inconvenient to wait outside at the shuttle stop - especially this time of year - and to arrive at the hotel close to midnight, 2nd - the room I was given smelled terrible!!! I believe something had been left to rot in the refrigerator. The frig had been left open, I assume to air out, but the smell permeated the room. I went back to the desk to request another room, but it was now very late and I did not find the desk clerk.

Arrived late with a reservation. Front desk staff were very pleasant and helpful. Room was very nicely refurbished - very roomy, fresh and attractive. Bathroom was large and also recently refurbished. Could have been a bit cleaner, but it was sufficient. Tub was a bit small and showed its age a bit as well. Beds were very comfortable. Room was really quiet and dark and we had no airport noise. Breakfast was good - fresh waffles were awesome. Bagels, cereal, donuts. Not fancy, but fresh and good. Staff made sure the breakfast bar was maintained. Checkout was easy and front desk staff were great. Overall, a great value!

Nothing fabulous about this Best Western. Needs some updates and maintenance. We are from PGH. and frequently like to come to Cleveland for concerts. It was OK for an overnight stay. The bed was extra, extra FIRM. Was not happy about that at all. Staff was friendly. Price was OK I guess.

We had specifically wanted this hotel for the indoor pool. Disappointed with that, too long to explain. Room was decent, but the sound coming from out in the hallway and from other rooms could be heard at all hours. Which meant the building is not well insulated for sound. There was no point in calling down to the front desk all night as there is no security to ward against this. The bed was horrible. Nothing worse then laying in a bed that you can feel the edges poking all around the sides of the mattress. Overall, disappointed with what we spent.

My stay was ok but the facilities was subpar. I first have to say the staff was excellent. The room was clean upon entry, but was not cleaned property while there. One afternoon we returned to find the light on in bathroom and towels replaced but bathroom uncleaned. The breakfast was just ok. Not quite as I thought. There was reallt no lobby. Just a couple of chairs in front of the main desk. Because of the , we had to drive a ways to get something to eat. There was a couple of restaurants but not much. So again just ok

If you are a business traveler and hope to use internet access, this isn't the hotel for you. We even asked at the front desk about the intermittent internet access. We were given a number to directly contact their internet provider (which we did not do). As a guest of the hotel advertising internet access, we should not have to troubleshoot connectivity issues ourselves.

Nice hotel. Centrally located and close to freeways so that you could get anywhere you needed to in the Cleveland area. Very nice room and staff were very pleasant.