Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Avoidable- many better options available.

Posted Jan 23, 2015
Pros: This hotel is near the airport.
Cons: Staff behaviour. I think that this hotel is not doing justice to the best western franchise and the company should look into their standards.
My stay at this hotel started with me waiting at the airport for the shuttle. The staff asked me if I had collected the luggage from the carousel and the shuttle will be there "momentarily". I was asked to stand outside gate 3. 40 minutes in the cold Cleveland wind later, I was still waiting for the shuttle. I called the front desk repeatedly- and to no avail. The clerk at the front desk was unapologetic and rude. I told the clerk that I have been out in the snow and it is ridiculous that the shuttle is taking so long for 2.3 miles. The clerk was rude and told me that I should be standing inside and should come out if I see the shuttle. He did not use the word "Sorry" or "apologise" even once. 2 elderly gentlemen 85 years old were waiting out in the cold like me. They were pretty cross and said they would complain to their travel agent. On reaching the hotel- the clerk said " So Mr XYZ- you are finally here" and then apologised as a formality. He said that the manager would be informed of my inconvenience- and I would get a discount. He also told me that I had used Expedia, hence they cannot give me any discount for their ridiculous behaviour. I am yet to hear from them- and I don't expect I will. The so called "free breakfast" is a few pieces of bread and a waffle iron. Thats about it. The internet is jittery and frequently loses speed.
2 out of 5
by A verified travelerfrom dayton ohio

Needs cleaning

Posted Jan 19, 2015
Hotel needs better cleaning. Hallways needed vacuumed, pool area dirty, breakfast area had sticky floors, room needed more thoroughly cleaned. I did my standard bed bug investigation and lifted top mattress to find dirty, red stained bed skirt, that had not been washed. Behind the night stands and beds were covered in dust, crumbs, and dirt. It didn't look like it had been vacuumed in years. Now, I have been to many hotels and do the same check and have realized the need for cleaning at most, but this was the worst I have scene. Walls were damaged in the room as well as stuff splattered on the walls, hoping it was only soda. I just can't imagine cleaning staff not seeing these splatters and why not bother to wipe down the wall. I would NOT stay again.
4 out of 5
for Everyone
by A verified travelerfrom Sydney, Australia

Convenience for the traveller to Cleveland

Posted Jan 10, 2015
Pros: Friendly staff, efficient fast and on time airport shuttle. Goody's Family Restaurant across the road serves excellent stuffed cabbage rolls.
Cons: Pick up from the car rental return was promised within 15 minutes of calling the hotel. It took over 50 minutes.
Location: Convenient for the early morning flyer, the hotel does a surprisingly good (if basic) self serve breakfast. There is Goody's Restaurant nearby.
The hotel is basic but clean. Staff are friendly and cooperative. There is an indoor pool and very small gym, and there is no competition for its use as far as I could see. The hotel shuttle is fast and efficient. I thoroughly recommend this hotel to those who have an early flight to catch.
4 out of 5
for Everyone
by A verified travelerfrom Virginia

Pleasant stay

Posted Dec 22, 2014
Pros: Indoor pool, great staff!
Cons: The continental breakfast area could be restocked better
We were in town for a funeral. Room was very clean and stocked well when we arrived. Any concerns were addressed promptly except on the 2nd and 3 rd days had to go get new washclothes as there were not enough for all of us. Hotel was clean and mostly quiet except for adjoining room and a knock on the wall quieted them down. Didnt use the pool but the hotel didnt reek of chlorine and mildew as others I have stayed in. Staff was courteous and helpful!
4 out of 5
for Everyone
by A verified travelerfrom Pennsylvania

Nice hotel. Convenient to IX Center

Posted Dec 17, 2014
Pros: People that work there were very nice and helpful. Liked the microwave and refrigerator in the room.
Cons: Room could have been a little cleaner.
Location: Great shopping and restaurants. Went to Dog show at IX Center. No time left for anything else.
I needed a hotel that was convenient to the IX Center at the Cleveland Airport as well as South Park Mall and surrounding stores. The hotel was perfectly located and the people at the front desk extremely helpful and very nice. Room was clean and spacious. I will definitely come back.
5 out of 5
for Everyone
by A verified traveler

best airport park and fly

Posted Dec 15, 2014
Pros: park & fly for $69
Cons: Jacuzzi was filled in with concrete instead of being replaced
Location: Bob Evans right across the street, Great Escape 5 minutes away
easy, quick, efficient- leave your car & get shuttle every hour on the half hour
3 out of 5
for Everyone
by A verified traveler

Decent hotel for the price.

Posted Dec 9, 2014
Cons: Cleanliness.
For the price it was a decent hotel. However, the hallways smelled like smoke. The room wasn't swept very well. Under the couch and table were dirt, crumbs, and M&M's. The hotel staff was very nice though.
3 out of 5
for Everyone
by A verified travelerfrom MEDELLIN


Posted Dec 6, 2014
4 out of 5
for Everyone
by A verified traveler

Hotel pratique

Posted Dec 3, 2014
Pros: La simplicité, la petite salle de fitness
Cons: Petit dêjeuner plus copieux
Location: Cleveland
Pratique, proche de l'aéroport, près de CLEVELAND, bien desservit.
5 out of 5
for Everyone
by A verified travelerfrom Leslie, Michigan

Very pleasant stay

Posted Nov 24, 2014
We had an enjoyable stay at this hotel. The staff were very friendly and helpful. The room was clean and pleasant. We will stay there again when we visit family in the area.