Ratings based on 90 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Close to hotel. Good food.Posted Dec 2, 2013
Pros: Closeness to airport, lovely setting. Enclosed beach.
Cons: Attentiveness to daily functionality, somewhat lackadaisical
Location: Pigeon point, Coco Beach, Great pizza restaurant just outside the gates
Stores in hotel are not open. Wanted to purchase items, and front desk could not find staff to open the store. Key they found would not open the store I wanted to make purchase from.
for Everyoneby Larry from California
Great Tobago LocationPosted Oct 25, 2013
Pros: Location and staff.
Cons: replace A/C in computer room. Improve buffet. address loud music for guests who don't want to be disturbed.
Location: close to Store Bay
Best location on the island, nice staff, comfortable room, nice beach. Overall we had a nice stay, however we did have three complaints. Breakfast buffet was disappointing. Loud music coming from down stairs until 11:00 pm, two of our four nights, was disturbing. Computer room felt like a sauna, they need to replace or repair the a/c in that room although it resulted in computers being available most of the time.
for Everyoneby Alan from London
Excellent beach holidayPosted Oct 18, 2013
Pros: The location, the staff and overall facililities.
Cons: Aircon in the room.
Location: Perfect location by the beach, a must do is the snorkling trip with "Zoe Tobago". Pidgeon Point and the Heritage Park there is also worth a visit.
We wanted a quiet beach holiday and Coco Reef certainly delivered that. Great location, good food, really friendly staff with good service. The hotel is a little tired in parts and the aircon didn't work that well in the room, but that did not detract from a very enjoyable week.
for Everyoneby E from Trinidad
Great potential, disappointing executionPosted Sep 30, 2013
Pros: Beautiful beach, promising layout of entire resort.
Cons: Hotel staff clearly untrained in hospitality. General willingness to enhance visitor experience.
Visited Coco Reef for a brief 2 night vacation. On the first night, the AC stopped functioning at 3am. Front desk assured me that they would advise further. No feedback was given until I called back 15min later. Then they offered to relocate me to another room temporarily to have the problem resolved. I was informed that I would only have access to this alternate room to sleep till morning. The problem ensued the next day, and Reception did not demonstrate any initiative to have the issue resolved without my repeated inquiries. A 'Deluxe' room was outfitted with a single bath towel. Maid service was not forth coming. The facility has excellent potential, but in my opinion, management has no will to excel as the staff seems somber and the overall details of the facility lack the finesse which would elevate its allure.
for Everyoneby Malc from Florida
Great locationPosted Sep 21, 2013
Pros: The location
Cons: Food Room somewhat smelly
Location: Swimming, Snorkeling, diving
The location is wonderful the hotel is in need of an update.
for Familiesby A verified traveler from Norway
Nice relaxing resortPosted Sep 6, 2013 on Hotels.com
Stayed on Coco Reef for a week this summer, had a realy nice time with my family. Beautiful resort with good service from the staff, always smiling and doing their best for your comfort.
for Everyoneby A verified traveler
Snorkeling & Diving Very Good, Coffee TerriblePosted Sep 3, 2013
Pros: Beach on a sheltered bay very calm water with good snorkeling.
Cons: More generous with the towels and pillows. New pillows. Better coffee & coffee maker instead of hot water for instant.
Location: Great diving w/ Undersea Tobago. Fun catamaran trip on Island Girl. Enjoyed island tour, turtle watching, & rainforest birding with Peter Cox Tours.
The natural attractions were the best part of our stay and the reason we choose Tobago. Snorkeling around the artificial rock wall that protected the Coco Reef beach yielded views of a wide variety of reef fish species, crabs, a stingray and my favorite--a pod of reef squid. My husband & I did 7 dives with Undersea Tobago including a night dive which was magical with the phosphorescence. The reefs seem fairly well protected there and there was a lot of variety. We saw a green sea turtle & an octopus as well. We were there during the rainy season and that did affect visibility. The rain showers were mostly short and some days were clear though, so overall it did not affect our trip much. We choose the breakfast buffet option and not the all inclusive because we like to try local restaurants and venture out. That did not always turn out for the best however. The food stalls at Bucco Reef gave my daughter stomach problems and my husband and aunt got sick after eating chicken roti at Jenny's. Also dinner at the hotel was quite expensive at $25-50 US. We had very good meals at the hallal restaurant walking distance from the hotel--left on of the driveway and a short walk on left. We all enjoyed the kebabs and the price was very reasonable. The pillows were lumpy and I had to ask twice for extras. Service was slow and spotty at times. My aunt had to ask for extra towels every day. There was confusion booking through Expedia & had to pay extra for a 3rd person on arrival.
Recommendedby caron from england
needed a bedPosted Aug 25, 2013 on Hotels.com
a welcoming reception, staff very friendly and helpful. would def stay again. normally opt for self catering in tobago never again after stayng here ad hoc.
for Everyoneby Alex from California
Nice hotel close to the beachPosted Aug 23, 2013
I liked that the hotel is within an easy walking distance from the airport. And when I arrived the hotel staff was friendly and I was glad to receive a complementary fruit drink while I waited for my room to be ready. The front desk was helpful whenever I needed to get in contact with my family who were also staying at the hotel. And I could easily find someone to help get a taxi or ticket to the glass bottom boats that were located nearby. The waiters were all helpful and polite at the restaurant, and ready to give me a drink whenever I was lounging in the lobby or at the hotels beach. Since I did not have the luxury package the first couple of days I found the hotels location an easy walking distance from several fast food restaurants, markets and a couple of bars. And on a finishing note air conditioners in each room were a welcome relief on a hot day.
for Everyoneby A verified traveler
relaxingPosted Aug 23, 2013
Pros: Staff and location
Cons: See above. Easier internet. Relocate the air conditioning blower to affect room and not right over the beds.
Location: swimming, bird watching close by, snorkeling boating. fishing. relaxing excellent nightly entertaining for just enjoying the premises.
Great staff, friendly and helpful. Food excellent and plentiful. Location easy to get in and out. Concerns: blower right over beds in all rooms making a decision for too hot or too cold when sleeping. . Beautiful location. Always able to get what we requested. needs to have affordable internet connection, it should be part of the all inclusive package.