Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from Trinidad
Best part of hotel...was out on the beachPosted Sep 5, 2014
Pros: The beach
Location: We did not do much
It was ok...lots of mosquitoes. Make sure and take lots of repellent. Limited eating places.
by A verified traveler from Brooklyn, NY
Why does this hotel have a four star rating again?Posted Sep 3, 2014
Overall the experience was bad. From the moment of check in to check out the experience was pretty awful. We waited for about two hours for our room to be available and our welcome drink had pineapple in it which my mom is allergic to but the staff member never bothered to ask about allergies. Our room was dark and dismal, we had a broken toilet handle, rough dingy towels, and I was informed that even if I purchased a WiFi card I was not guaranteed to have internet service in my room. Most of the staff members were unprofessional and sometimes downright rude. Many of the staff members also seemed pretty young hence the inexperience and lack of professionalism. As a result of the uncaring staff and dreary hotel room we spent a majority of our time away from the hotel in order to enjoy our stay on the island. I would not recommend this hotel to any of my friends or family. I highly recommend an overhaul of the entire hotel to make it more modern but still maintain some of the authentic vibe of the island. Also training/etiquette classes for the staff.
for Everyoneby A verified traveler
walking distance to restaurants,beach .on beach.Posted Jul 31, 2014
good location,beautiful lush tropical landscape.need walking path with good lighting to street.Room need upgrading,very dingy towels.Small TV.
for Familiesby A verified traveler from Clear Lake Shores, Tx
Great location near the airport and terrific beachPosted Jul 14, 2014
Pros: Location and beach. Great for families, especially small children (has a sheltered lagoon and beach).
Location: Near the airport and Buccoo market (food, market and snorkeling trips). Nothing is too far away on the island!
Staff was excellent, very friendly. Not overly crowded so there was plenty of available space on the beach. Arrived late and staff had the room ready (positive) but over 4 days, they only cleaned our room once (negative). Had to ask for towels daily. Asked for washcloths daily also and though promised, never came. The staff in restaurants were very accommodating and attentive (especially for T&T). All very friendly and made the stay worthwhile.
for Familiesby Roger Singh from Jamaica, Queens New York
50th Birthday celebrationPosted Jul 6, 2014 on Hotels.com
This was a very beautiful Hotel...my family enjoyed the total 5 Days that was spent...top of the line treatment ! Everything was just perfect !
by A verified traveler from north carolina
Nice on the outside and beach. Room decor outdatedPosted Jul 4, 2014
Pros: Security, Closeness to the beach, and the lobby area, location of the bar.
Cons: Remodel rooms, fix the foul sewer smell in the lobby near Coco Cuts and the lobby bathrooms.
Location: Loved the location and the area activities. Closeness of the airport and casino.
Manager unfriendly, other staff was friendly, however they did not inform us of daily breakfast and other amenities.
Recommendedby David Parsotan from New York
Posted Jun 9, 2014 on Hotels.com
good location, very well kept, lunch and dinner menus need work,. most staff are friendly
Recommendedby Resi Akong from Couva, Trinidad
Not a good experiencePosted Jun 8, 2014 on Hotels.com
For such an expensive hotel, the cleanliness of the first room we stayed in was very disappointing. There were four cockroaches wanting to keep our company. We requested and were given another room for the rest of our stay.
for Everyoneby Chris from Connecticut
Good Hotel especially for TobagoPosted Apr 21, 2014
Pros: Private beach, available beach equipment, availability of excursions, boat trips etc (at extra cost). Nice Gym, friendly staff
Cons: The lighting in the rooms was dim, to say the least. WiFi was pricey, a bit slow and spotty.
Location: Right beside Store Bay, close to Pigeon Point, 2 minutes from the airport
Tobago does not have a surplus of good hotels and choosing one there is a bit hit and miss. However Coco Reef Resort and Spa is definitely a hit. It is not a North American Ritz Carlton, but is quite comfortable, clean and accommodating. The gym is quite good and the free beach "toys" (kayaks, floats, snorkeling gear, etc.) are generally in good shape and readily available. The staff is friendly and helpful. This was my second visit, in April 2014, with the previous one in September 2013. Both were good experiences (obviously, since we went back). The location is close to the "action' around Store Bay, sometimes too close, as it got quite noisy on Easter weekend when the sound systems seemed to be battling each other.
by Turd from CA
Few Options in TobagoPosted Apr 19, 2014
Pros: Had a luxury hotel look and feel
Cons: Shoot the loud birds on the reef. Free the owl and falcon prisoners you had at the buffett breakfast. Tell guests about the free internet and fridge.
Location: 5 minutes from the hotel, was convenient after renting a car at night to not have to drive long on unfamiliar roads
Helpful hints: There IS free internet available in the room downstairs by the lobby, even though the staff had me purchase in-room WIFI for about $US30 per device and 7 days without ever mentioning the free internet option! (Granted, I still preferred in-room WIFI to having to go downstairs, but I hated having to pay for something you get for free in most flea-bag hotels $60 & under/night in the US, while I was paying $250/night at Coco Reef). There is no microwave, so don't bother bringing dinner to the room. Again, you get this for free in a typical $40-50/night US hotel. There IS a refrigerator, but it is hidden behind a facade in the dresser. We never knew it was even there till the very last day while check drawers for things we might have left. No mention of it in the literature at all. The buffet breakfast was adequate and came with an omelette station, but the thing I disliked the most was that they had an owl and falcon roped to the rails around the tables. The owl looked very uncomfortable whenever people took pictures of it. I really was offended by the exploitation of these beautiful WILD animals. Here's the bottom line. There are very few hotel options in Tobago, and they know it, so don't expect any place to be anything close to a US hotel experience. They've got you on the ropes. I didn't stay at Turtle Beach but it seemed to be a much more beautiful and QUIET location. Birds on the "reef" at Coco wake you up every morning and are very loud.