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关于迪卡尔布大学附近凯富酒店的点评

2.5 out of 5
迪卡尔布大学附近凯富酒店
W Lincoln Hwy, 1314,1314, DeKalb, IL

点评

6.8
10 分 - 超赞。40 条好评，共有 164 条点评" "
8 分 - 还可以。45 条好评，共有 164 条点评" "
6 分 - 一般。25 条好评，共有 164 条点评" "
4 分 - 很差。33 条好评，共有 164 条点评" "
2 分 - 糟糕。21 条好评，共有 164 条点评" "

7.0/10

清洁度

7.4/10

员工和服务

6.6/10

服务设施

6.8/10

住宿条件和设施

6.4/10

环保

点评

4/10 很差

rodney

与配偶出行
满意：员工和服务
不满意：清洁度
Tv didnt work properly, air conditioner rattled, room smelled musty, the 3rd flour vending machine didnt work.
2024 年 5 月入住 1 晚

4/10 很差

Bradley

不满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚

10/10 超赞

Francisco

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚

10/10 超赞

Michael

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great managemet and staff
2024 年 4 月入住 1 晚

10/10 超赞

Michael

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional management and staff
2024 年 4 月入住 1 晚

6/10 一般

David

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
I specifically chose this property because it had a pool. There was a premium because there was an IHSA sporting event that weekend, so prices were even higher. When I arrived, the pool was not open. This was WAY overpriced for what I got, particularly because the reason I chose it-- the pool- was not what I got and was charged for. NOT SATISIFIED.
2024 年 3 月入住 2 晚

2/10 糟糕

Antonia

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The gentleman at the front desk was very nice. The condition of the room was dirty the tub had hair in it and the comforter had yellow stains all over it. The gentleman at the front desk brung us a new comforter but it just didn't seem like housekeeping changed the bedding at all it was disgusting. The last night we were there it was a party on our floor and many people hanging out in the hallway screaming and making noise. The smell of alcohol and weed was horrible.
2024 年 3 月入住 3 晚

2/10 糟糕

Felicia

2024 年 1 月入住 3 晚

4/10 很差

cheryl

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The TV had NO signal. They came up to check it out but couldn't fix it. So, no TV. Tried to shower and there wasn't any hot water. We were advised to let the shower run for a long time. We did and eventually we got lukewarm water at best. The pool said it was closed for maintenance but never opened. Overall, lacking in the basics one would expect.
2023 年 12 月入住 3 晚

4/10 很差

GCABP

与家人出行
不满意：住宿条件和设施，服务设施
Nice Pool Needs updating
2023 年 11 月入住 2 晚

2/10 糟糕

nathan

2023 年 11 月入住 2 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Nicole

与家人出行
满意：员工和服务
不满意：清洁度
The entire hotel smells like skunk and it’s dirty. Not worth what they charge you
2023 年 11 月入住 1 晚

2/10 糟糕

Vanessa

团体旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
No hot water
No hot water…. Ever… in the entire hotel
2023 年 11 月入住 1 晚

6/10 一般

Dave

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
hallways looked like they haven't been swept or cleaned for weeks.
2023 年 11 月入住 1 晚

4/10 很差

Brandi

不满意：住宿条件和设施，清洁度
Not Good
Last minute reservation no one at the front desk when I arrived I had to call someone while being harassed by homeless man asking for help and walk in and out to drink water. Very dirty mop by the elevator The door to the room was open, trash in the bathroom, hair in the shower and sink.
2023 年 11 月入住 1 晚

2/10 糟糕

Hannah

2023 年 11 月入住 1 晚

2/10 糟糕

Jose，Mesquite

2023 年 10 月入住 1 晚

6/10 一般

Mia

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 10 月入住 1 晚

8/10 还可以

Charese

2023 年 10 月入住 2 晚

10/10 超赞

peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall nice stay. Little mix up at check in. The hotel did not receive the email for my reservation but with help from the front desk person we were able to get it all handled in 15 min or so .. location was ideal.
2023 年 10 月入住 1 晚

6/10 一般

Latichia

2023 年 9 月入住 2 晚

6/10 一般

Randy

2023 年 9 月入住 1 晚

4/10 很差

Carrie

与家人及幼儿出行, 与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The property did not look like the pictures online. Updated, pool was filthy, cloudy, and had mold around all the edges. Rooms were small with a terrible layout. No phone on the room to even call down. Extremely disappointed for the $270 amount paid for 1 Saturday night.
2023 年 9 月入住 1 晚

8/10 还可以

Pamela

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

8/10 还可以

Antonio

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 2 晚

6/10 一般

Sandra

与家人出行
满意：员工和服务
The room had a strange odor and the tub was very old.
2023 年 8 月入住 2 晚
Shanna Ritter 于 2023 年 8 月 29 日 的回复
We do apologize for the odor in your room. We are striving every day to improve our hotel and making it as best we can for our guests to enjoy their stays.We hope that you will stay again with us in the future to see all of our improvements

4/10 很差

Cathy

不满意：住宿条件和设施，清洁度
Both comforters on the beds were stained. The front desk replaced when I asked for freshly laundered. In hindsight I should've requested a new room
2023 年 8 月入住 1 晚
General Manager 于 2023 年 8 月 29 日 的回复
So sorry to hear about your stay. We try really hard to keep everything in good working order and keep cleanliness to the max. We hope you will stay with us again in the future to see that we make improvements every day.

2/10 糟糕

Myrna

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I will never stay there again
2023 年 7 月入住 2 晚
General Manager 于 2023 年 8 月 29 日 的回复
So sorry to hear this. I wish you would be a bit more specific as we do use our reviews to improve upon our property and staff.

4/10 很差

James

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
First room smoke alarm was beeping. Moved to another room that smelled like smoke. Bathroom door in BOTH rooms was only half painted. Looked like somebody just gave up on the job. Restroom near pool smelled awful and somebody left a mess in the toilet and didn't flush. It was obvious that it had been in this condition for a few days.
2023 年 7 月入住 1 晚
General Manager 于 2023 年 8 月 29 日 的回复
So sorry to hear about your stay. We have been in the process of painting so that could have been a time when we were in the middle of that. the restrooms i assure you are cleaned multiple times a day and we do in fact keep a log for that as well. We hope that you will give us a try in the future to see that we are always improving on our property and making sure our guests are happy

10/10 超赞

Darlyne

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

4/10 很差

Brianna

2023 年 6 月入住 1 晚

8/10 还可以

Thomas

2023 年 6 月入住 1 晚

6/10 一般

Brent

与家人出行
满意：员工和服务，清洁度
We rented four rooms for an extended family reunion. Between the four rooms, there were four different things wrong - AC not working, TV not working, missing door look hardware, broken chair. I was functional, but certainly not worth the price. Funny smells in different parts of the hotel too - especially the elevator.
2023 年 6 月入住 2 晚

4/10 很差

Don，Minooka

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Television did not work. Floors were exceptionally dirty. No shower curtain
2023 年 6 月入住 1 晚

6/10 一般

Luke

满意：客房舒适度
不满意：清洁度、员工和服务、住宿条件和设施
Not returning here
Waited at counter several minutes before anyone heard us or even came to the counter to help us. The pool looked dirty, once we got to the 3rd floor...right off the elevator ...carpet was not only stained...just dirty...like not vacuumed. Our room was hot and found broken cookies on the floor. Breakfast was very very limited...I even heard the gentleman taking care of breakfast ask one individual if he wanted sausage. Only maybe 6 pcs of bacon put out at a time a very few eggs. The same gentleman was more worried playing his word search then keeping food items up no black coffee for a bit, i watch several other come look, complain and just leave.
2023 年 5 月入住 1 晚

6/10 一般

Kevin

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
The front desk staff were not very personable and the breakfast was dry, stale, and old. Other than that, the stay was nice.
2023 年 4 月入住 1 晚

8/10 还可以

Linda

2023 年 3 月入住 4 晚

2/10 糟糕

Julie

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our first room had a clogged toilet. Our second was one king bed - said out of double/doubles since busy weekend and no housekeeping today.
2023 年 4 月入住 1 晚

6/10 一般

Michael D.

2023 年 3 月入住 1 晚

6/10 一般

Sheryl

与家人出行, 商务旅客
满意：住宿条件和设施，清洁度
不满意：服务设施
Broken ice machine Vending machine kept money
2023 年 3 月入住 1 晚
Shanna Ritter 于 2023 年 3 月 18 日 的回复
we do apologize for that, i will most definitely have maintanence take a look and get that fixed as quickly as possible.

2/10 糟糕

Urious

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No one was available, rooms where dirty, over charged at desk, no working TV or phone had to switch rooms and no working ice machine. 1 star hotel at best.
2023 年 3 月入住 1 晚
Shanna Ritter 于 2023 年 3 月 18 日 的回复
we do apologize for that we will look into this matter and promptly get that fixed.

8/10 还可以

Len and Loretta

与家人出行
满意：住宿条件和设施
The motel I general was clean and comfortable but the breakfast was not good. Probably the worst I have experienced.
2023 年 2 月入住 1 晚
General Manager 于 2023 年 3 月 18 日 的回复
we do sincerely apologize for that. we have rectified that situation and hope that you will stay with us again soon.

8/10 还可以

Peter

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay ,close to great bar/ restsurant.nice breakfast.
2023 年 2 月入住 1 晚
General Manager 于 2023 年 3 月 18 日 的回复
Thank you so much for your review.We look forward to seeing you again in the future.

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 2 月入住 1 晚
General Manager 于 2023 年 3 月 18 日 的回复
Thank you for your review. We do look forward to seeing you again in the future.

8/10 还可以

Daniel

满意：清洁度

10/10 超赞

Shawn

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great staff. It is clean and they are accommodating.
2022 年 12 月入住 1 晚

2/10 糟糕

Ashley

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This was by far the worst hotel stay I’ve ever had
This was by far the worst hotel stay I’ve ever had in my 35 years of life. First the indoor pool that they advertised was UNHEATED and as cool as outside in December. Our bathroom was filthy I didn’t even want to shower in it. Their WI-FI didn’t work the entire time even though they advertised and provided a code. No paper in business center. And kids ran up and down each and every hallway all night long my daughter and I couldn’t sleep before a very important cheer competition. Horrible
2022 年 12 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：员工和服务
不满意：住宿条件和设施
Well the first room we had the smoke detector was beeping so it had to be repaired which that they took care of right away. Then our heat was not working so we had to change rooms which was ok, however we are not sure the room was cleaned properly since we had fun room keys that were not ours under the bed which is concerning.
2022 年 12 月入住 1 晚
General Manager 于 2022 年 12 月 2 日 的回复
We do apologize for your stay not being able to meet your standards. Our housekeeping staff is pretty diligent when cleaning so i do also apologize for that small oversight with the room keys being under the bed. I do assure you that the rest of the room was well maintained.We hope that you will stay with us again in the future.

2/10 糟糕

Rebecca

2022 年 11 月入住 1 晚