Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Business Travelers
by A verified travelerfrom New York, NY

Okay hotel close to downtown

Posted Nov 23, 2014
Pros: It's very accommodating.
Cons: Nothing really; they were great.
Location: Beautiful buildings and architecture.
Experience was really comfortable: good water pressure and other commodities
3 out of 5
for Business Travelers
by A verified traveler


Posted Nov 20, 2014
Pros: Room was clean and bed was very comfortable.
Cons: Room service can answer the phone for breakfast orders. I tried 3 times with no success.
Location: It was too cold to go out and do anything, hence the reason I really needed room service.
The room was clean and comfortable and the staff was courteous. The room service dinner was very good and reasonably priced however room service never answered the phone in the morning to order breakfast which left me behind schedule. Overall this is a old but nice facility that has been well updated and taken care of and is a decent place to stay.
2 out of 5
by A verified travelerfrom LAS VEGAS, NV

Very bad stay.

Posted Nov 18, 2014
Pros: Downtown
Cons: Management revision
Location: Excellent
I stayed in this hotel several times but this time was the worst, from my point of view the hotel services are descending.
4 out of 5
for Everyone
by A verified traveler

Lovely hotel, great location

Posted Nov 13, 2014
We had a super-fun weekend going to the Motown Musical, walking across the bridge to our beautiful room at the St. Regis, and then going to the Motown Museum a two minute drive away the next morning. The only downside was the hotel restaurant was very understaffed--only one waiter for lots of people waiting to get their breakfast, coffee, etc.. The food was great once it arrived!
3 out of 5
for Business Travelers
by A verified travelerfrom Michigan

Posted Nov 10, 2014
Pros: The location of this hotel being so close to downtown Detroit was very nice.
The hotel was clean, the staff was friendly, and I had an overall great experience. The only things that I didn't care for was the TV was kind of old, and the bedding felt cheap. For $170 a night I expected the hotel to be a little nicer. Other than that, it was good.
4 out of 5
for Everyone
by A verified travelerfrom Ottawa, ON

Nice hotel!

Posted Oct 17, 2014
The Hotel St. Regis is in a good location at the edge of downtown Detroit, down the street from the Motown Museum and the Fisher Building with good access to bus routes. The hotel is clean and comfortable and the staff are friendly and helpful. Overall a great experience!
2 out of 5
by A verified travelerfrom Charleston, SC

No heat in Detroit in October

Posted Oct 15, 2014
Pros: Beautiful old hotel
Location: Good location for access to Wayne State University/
We stayed at this hotel for three days the second week of October when the nights were in the 40's and the days in the 50's and the hotel had no heat in the rooms. When I asked about it they said the owners were not ready to turn the heat on and gave us a space heater. Later that day the front desk clerk told me that the heat was being worked on and would be turned on soon. Two days later when we left still no heat. The housekeeping was also very poor. Other than changing the towels the bathroom was not cleaned, bed not made or anything swept. The staff was pleasant and I feel were just as disturbed by not having heat as I was. This is a beautiful old hotel and the experience could have been much different!
4 out of 5
for Everyone
by A verified travelerfrom toronto


Posted Oct 14, 2014
Opposite magnificent former GM World HQ and Fisher Bldg. Standard hotel a little rundown. CRT TVs! Desk clerk told me on checking in "No parties!" Thanks for the warm welcome, dude. But since at 3:30am I had to call front desk to ask partiers to stop yelling in the hall outside my room, and slamming doors, I guess they had their reasons. All in all, you could do worse in Motown. Like the Packard Motel.
1 out of 5
by A verified travelerfrom Detroit, MI

Good looking hotel that screwed everything up

Posted Oct 5, 2014
Pros: The lobby
Cons: Management
The lobby is lovely, the hotel is stately looking. But when I arrived the front desk told me that I would be checked in fro 3 nights, even though my reservation was for 4. The next day I spoke to the day manager who said he could only fix it by having us switch rooms. The desk internet was down, also. The next day, in the new room, maid service never came, even though we left the hotel by 10am. I complained in the evening. No apology, just a Maybe-you-had-the-do-not-disturb-sign-on response, as if I'm an idiot. Worst, the next day, the *same thing* happened again. No maid service. We had to wait for fresh towels.
2 out of 5
by A verified travelerfrom San Francisco, CA

Ok Not Luxe Hotel, No wifi

Posted Oct 4, 2014
Pros: My room at St. Regis was roomy, clean and looked very nice. It was easy to get downtown and other parts of the city, and out to the suburbs.
Cons: Fix the wifi or stop saying that your hotel provides it. I find that fraudulent. St. Regis needs to train people that this is a boutique hotel.
Location: St. Regis is next to Fisher theater for Broadway plays. Quick cab ride to midtown for the museum and symphony. Casinos and sports aren't much further.
Hotel St. Regis was nice in general. The property looks well taken care of, and is situated very close to highways, downtown Detroit and practically right next to Wayne State U. campus. Something was just a little off about the hotel. My room was clean but the details were missing from this "boutique" hotel. There's an old cathode-ray TV instead of a flat screen. The cable channels are skimpy and glitchy (some had no sound). The telephone didn't work half the time; I couldn't call down to the front desk. I'm getting tired of hotels claiming they provide wifi everywhere. The wifi was down for days. I think their router was most likely incompatible with my Galaxy S3 phone and iOS 8 iPad & iPod. I had to assign my devices static IPs to be able to connect, but the internet speed was slow, worse than dialup. I really would have stayed elsewhere had I known. The entire time it felt like only a 2-man skeleton crew was running the place. There was just one person at the reception desk; same for valet service. I think I saw the hotel restaurant chef running food to the front desk. Where is the wait staff? And housekeeping screaming down the halls to one another mornings. And valet is mandatory for guests with cars. Sigh. Currently, Detroit is in full renaissance mode and construction is everywhere. No exception nearby, but it actually wasn't an issue for my street-facing room. The New Center area is tranquil and getting safer after dusk. Daytime gets busy with office workers.