快艇

关于格罗夫纳万豪酒店的点评

4 out of 5
格罗夫纳万豪酒店
Falkland Road, Torquay, England

点评

9.6

绝佳

10 分 - 超赞。31 条好评,共有 40 条点评" "
8 分 - 还可以。9 条好评,共有 40 条点评" "
6 分 - 一般。0 条好评,共有 40 条点评" "
4 分 - 很差。0 条好评,共有 40 条点评" "
2 分 - 糟糕。0 条好评,共有 40 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.6/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Susan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Helpful and friendly
Ray and Paula were very friendly and helpful. The rooms and guesthouse were very clean. The bed was a bit hard but otherwise our stay was excellent. Would stay again
2023 年 9 月入住 2 晚
Paula & Ray 于 2023 年 9 月 22 日 的回复
Thanks for your review Susan, we are glad you enjoyed your stay and found everything clean and tidy and our information helpful. Sorry to hear you found the bed a bit hard but we're glad it didn't spoil the enjoyment of your break. See you again soon.

8/10 还可以

Dilbag Singh

满意:清洁度、住宿条件和设施、客房舒适度
Grosvenor House Stay September 2023
We stayed at Grosvenor House for a couple of nights. The property is well kept and maintained. Only one thing I would say is we missed air-conditioning during the hot weather. Parking slots are very tight and if you have a new car and worry about someone banging their doors into your car body, be prepared to park somewhere else!
2023 年 9 月入住 2 晚
Ray & Paula 于 2023 年 9 月 13 日 的回复
Thank you for your review and kind comments on cleanliness. We are disappointed you mention air conditioning in your review, as you had asked prior to your stay. Our property, as explained is an extended Edwardian house. The sash windows, if used properly provide a good fresh air flow and AC is not necessary and not cost-effective to install for the 2-3 days of extreme temperatures we get in the UK each year. Likewise, car-parking which is discussed in so many of our reviews. At danger of repetition, a history lesson! As a Victorian seaside resort, most of Torquay was built in the 1800s, our property in 1907, still years before cars were mass-produced in the UK. 120 years later, we can accommodate 7 average size cars (but not if they are all big 21st century vans, people carriers, SUVs etc). We work hard with guests and ask you all to work with us to find everyone a space. Yes the area is tight (no different to a supermarket car park), but we are still in a better position than many B&Bs in the area who have very limited or no parking. If guests wish to park elsewhere, then, as you are aware there is free on-street parking opposite,

10/10 超赞

Kieron

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly owners and staff. Enjoyed our stay.
2023 年 8 月入住 2 晚
Ray & Paula 于 2023 年 8 月 21 日 的回复
Thanks Kieron pleasure to meet you all and have you stay with us. Thanks for taking time to review us and we hope to see you again soon

10/10 超赞

Annette

与配偶出行
Staff very friendly and helpful, breakfast very good, not to far to walk to shop’s and sea front.
2023 年 6 月入住 2 晚
Ray & Paula 于 2023 年 7 月 3 日 的回复
Thanks Annette, glad you had an enjoyable weekend with us and enjoyed the theatre too. Thank you for the kind comments, which we will pass onto the team. See you again soon.

10/10 超赞

Daniela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
As a family of 3 we had the family room which was big,clean and cosy. The owners make us feel very welcome, being very kind and friendly. The property is on a walking distance from the beach and town centre. I highly recommend it. Thank you for making our stay so pleasant
2023 年 4 月入住 2 晚
Ray & Paula 于 2023 年 5 月 18 日 的回复
Thank you Daniela was a pleasure to have you all stay with us. We are pleased you had an enjoyable stay, and we look forward to welcoming you back soon.

10/10 超赞

Francis

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

8/10 还可以

Neil

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 3 晚
Ray & Paula 于 2022 年 7 月 25 日 的回复
Thanks for taking time to score us - hope to see you again soon.

10/10 超赞

Jon

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Everyone at the B&B are helpful and friendly, it’s a great place to spend a holiday. Hope to go there again.
2022 年 6 月入住 7 晚
Ray & Paula 于 2022 年 6 月 26 日 的回复
Thanks Jon, was our pleasure to host you this past week. We're glad you had a great stay with us and that the team looked after you well. Thanks for your kind comments and look forward to seeing you again in the future.

10/10 超赞

Julianna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2022 年 4 月入住 2 晚
Ray & Paula 于 2022 年 4 月 18 日 的回复
Thank you Julianna, we're pleased you had an enjoyable stay with us, and we look forward to welcoming you and your family back soon.

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ideal holiday break
First rate. Excellent
2022 年 3 月入住 4 晚
Ray & Paula 于 2022 年 4 月 2 日 的回复
Thanks for your review and top marks. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 超赞

Kaye

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Paula and Ray were great hosts couldn’t do enough. Room spacious, spotless and very comfortable. Highly recommend
2021 年 7 月入住 2 晚

10/10 超赞

david

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely Hotel,good location
Very comfortable hotel, the room we stayed in was very quiet and bed very comfortable,The hosts Paula and Ray are lovely and make you feel very welcome. If you want any ideas of what to do and see just ask them, they are full of local knowledge. Breakfast is very good too. Hotel is also in a great location nice and quiet and with in easy walking distance to beach, harbour and town, would definitely stay again if we go back to Torquay
2020 年 9 月入住 6 晚
Ray D 于 2020 年 10 月 6 日 的回复
Thanks David, our pleasure to host you and we're glad you managed to have a comfortable and enjoyable stay, as well as finding the local information useful. We look forward to seeing you again soon.

10/10 超赞

真实旅客

2020 年 9 月入住 3 晚
RayD 于 2020 年 9 月 23 日 的回复
Thanks for your review, we're glad you enjoyed your stay with us

8/10 还可以

miss

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and friendly owners
2020 年 9 月入住 3 晚
RayD 于 2020 年 9 月 23 日 的回复
Thanks for your feedback. Glad you had a good time and look forward to seeing you again soon

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 2 晚
Ray Duffy, Owner 于 2020 年 2 月 19 日 的回复
Thanks for your review. We're glad you had a great time, and look forward to seeing you again soon

10/10 超赞

真实旅客

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Paula and Ray were lovely hosts. Nothing was too much trouble for them. We will definitely come back to The Grosvenor when we visit Devon again.
2019 年 8 月入住 5 晚
Ray & Paula 于 2019 年 8 月 24 日 的回复
Thanks very much for reviewing us an for your kind words. We look forward to welcoming you back in the future.

10/10 超赞

Jonathan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Ray Duffy, Owner 于 2019 年 7 月 16 日 的回复
Thanks Jonathan, lovely having you stay with us and glad you enjoyed your time here at Grosvenor House Torquay

10/10 超赞

MartinTownsend,Gloucester

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hosts very welcoming made us feel at home as soon as we arrived, room very clean and very comfortable bed and excellent Breakfast with the personal touch.
2019 年 4 月入住 2 晚
Ray & Paula 于 2019 年 5 月 23 日 的回复
Thanks for your review and kind words Martin. It was a pleasure to meet you both. We're pleased that you had a great stay with us and felt at home here. Look forward to seeing you again soon.

10/10 超赞

Lorraine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A gem of a B&B
This was my first solo holiday, but Paula and Ray made me very welcome straight from my arrival. They are a fount of knowledge about the area, which they are more than happy to share - I think their motto is "nothing is too much trouble". My room was spacious, spotlessly clean and tastefully decorated with a really comfortable bed and all the extras including a decent hairdryer. The bathroom was small but immaculate and had a really good power shower. Plenty of choice at breakfast and Ray produces an excellent Full English using local produce. Good location - 15 mins leisurely stroll through the grounds of Torre Abbey to the seafront. Now I have found this little gem I will be returning.
2018 年 9 月入住 4 晚
Ray D 于 2018 年 10 月 9 日 的回复
Thanks for taking the time to review us and for all your kind comments. It was lovely to have you stay with us, and we're glad you found us friendly and welcoming, and managed to pack so much in to your time here, despite some of the weather being less than perfect. Look forward to welcoming you back again soon.

8/10 还可以

Anne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient and convivial.
Within walking distance of train station. ( uphill ). Bus stops nearby to town centre. Excellent breakfast and hosts.
2018 年 9 月入住 2 晚
Ray D 于 2018 年 9 月 26 日 的回复
Thanks Anne, lovely to have you stay with us. We appreciate you taking the time to review us and hope to see you again soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel overall
Hotel is close enough to all the things you want from a family holiday.
2018 年 8 月入住 7 晚
RayD 于 2018 年 9 月 5 日 的回复
Thanks for taking the time to review us, we are glad you and the family enjoyed your holiday here at Grosvenor House. Look forward to seeing you again soon.

10/10 超赞

David,Essex

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful place to stay
Stayed here for a week and was met with a warm welcome, was given information on the area and suggested things to do. The location is perfect for a base camp and only a nice short walk into town, beach etc.
2017 年 8 月入住 7 晚
Paula & Ray 于 2017 年 9 月 10 日 的回复
Thanks David, it was a pleasure to meet you all, and we are glad you managed to enjoy a lot of the local area during your stay. Hope to see you again soon.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hosts and accommodation
Stayed for five nights.Ray and Paula are excellent hosts and the accommodation was both nice and clean and very well maintained with a nice comfortable bed. Stayed in room 1 which is spacious and light and has a open view out over the front of the property.

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly, clean, quiet and comfortable hotel.
Very enjoyable stay, warm welcome on arrival and throughout stay. Excellent breakfasts. Within walking distance from town and easy access to bus routes.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay in Devon
Paula and Ray were very friendly and helpful. On arrival they pointed out lots to see and do in Devon and the easiest ways to get there too. The unexpected upgrade to super king-size bed was a very pleasant surprize too

10/10 超赞

J,C

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely
Genuine warm welcome, allover cleanliness, cosy fresh bedding and lots of effort from the owners made it a lovely stay. Only one night due to last minute change of plans but definitely recommend and would stay again.

10/10 超赞

Markus,Austria

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
nice location, nice owners!
after ringing the bell at the front door, the two owners of the place came and offered us coffee, we sat with them for a while and had a very nice chat. they are very warm people. we received recommendations on where to go and what to do. We'll for sure come again when visiting Torquay!

10/10 超赞

trudy & wayne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fantastic hotel close to seafront and restaurants
we stayed in the family room . for 4 nights very comfortable. clean Paula and Ray are fantastic host very helpful and made are stay fantastic. breakfast are great .we would highly recommend and we will be going back very soon .

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value, clean,comfy, and friendly hotel!
The owners, Paula and Ray, were both so friendly and welcoming. Our room was very clean and comfy, and it was just a short walk to the seafront. A big choice for breakfast, all very tasty and included in the reasonable room rate! Would recommend and will stay there again.

10/10 超赞

Nic,Manchester, UK

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly, comfortable, with excellent breakfast!
Very friendly and helpful staff. My room had been newly decorated and was attractive and comfortable. Excellent breakfast, and everything you could possibly want was on offer, all included in the reasonable price.

10/10 超赞

Stuart,Barnsley

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelent cosey stay
Arrived late, but was greeted by a lovely welcome. Room was really comfortable. I needed for so had a Chinese which was a short walk away, and on return found plate and cutlery in my room waiting for me.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Patricia,Hertfordshire

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyable stay with Paula and Ray.
Our hosts Paula and Ray were very friendly and helpful. Breakfast great. Good location with a short walk to the sea front.Bus stop nearby.Hotel. Hotel was full when we stayed but there was enough room to park at the front of the hotel. There is also on road parking opposite the hotel.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
mr mrs w from somerset
the host were very helpful the hotel was clean and very comfortable the breakfast was verygood the location was very good just ten minutes from the town and five minutes from the beach

8/10 还可以

Mariana,Lisbon

满意:住宿条件和设施,员工和服务
A nice stay
Nice breakfast

10/10 超赞

Jean,Ludlow

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Ray and Paula made us very welcome. Will be staying with them next time we visit Torquay. Most excellent. Lovely room and good food. Good location.

8/10 还可以

Kaj,Norrköping

满意:清洁度、员工和服务、客房舒适度
Bra övernattningsställe
Trevligt övernattningsställe med mycket gott bemötande på litet familjehotell

10/10 超赞

Nutts,Salisbury

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly House
Comfortable, claen and tidy. Frienly couple makes you feel at home. Hearty breakfast. centrally located