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Reviews of Hotel Victoria

3 out of 5
Hotel Victoria
Av. Pont, Isla De Pascua, Hanga Roa, Easter Island

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 118 reviews" "
Rating 8 - Good. 48 out of 118 reviews" "
Rating 6 - Okay. 30 out of 118 reviews" "
Rating 4 - Poor. 9 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family run property and we didn't feel like we were at a hotel. We felt like we were visiting family.
Stayed 2 nights in Dec 2023

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel needs a good update - walls painted, showers fixed, etc. It was a very basic accommodation. The WiFi was free but so slow as to be non-exististant on some days.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad access to property, a path full of garbage, uneven terrain and with al little work could improve.
Stayed 5 nights in Apr 2019

6/10 Okay

Oriana, Longview, WA, USA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The view from the grounds is great. You can see the water but there is no on sight service. You are on your own! Continental breakfast is OK but it is not open until 8:30 which is too late since most tours start at 9:00 am.
Stayed 3 nights in Mar 2019
Response from hugo on Mar 27, 2019
gracias

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Either stay someplace simpler like a hostel to save money or choose someplace nicer and spend a little more. This place is not user friendly or good value.
Stayed 2 nights in Mar 2019
Response from hugo on Mar 27, 2019
gracias

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
close to airport and main street and shops ,restaurants..needs updating..manager was quite helpful..very knowledgeable about history and best sights for visitors based on time on island
Stayed 3 nights in Feb 2019
Response from hugo on Mar 27, 2019
gracias

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a tired hotel. Needs so much work. New bedspreads and shower curtains are easy fix. Staff very concerned about exchanging our towels. Hugo a very pleasant manager full of information. Basic breakfast of fruit, breads mmeat and cheese. Close to town, airport and car rentals. Nice view for enjoying cocktails in the evening, BYOB.
Stayed 3 nights in Feb 2019
Response from hugo on Mar 27, 2019
gracias

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and serene......just what I needed. The staff were amazing. Thank you. I will stay again at the same location during my next visit.
Stayed 6 nights in Feb 2019
Response from hugo on Mar 27, 2019
gracias

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice garden with sea view. Very nice staff. Close to the airport. Basic hotel but excellent value.
Stayed 3 nights in Nov 2018
Response from Hugo on Dec 15, 2018
Thank you for your comment, we are glad that you enjoyed your stay.

8/10 Good

Jaswinder, Anaheim, CA

Liked: Cleanliness, property conditions & facilities, room comfort
fairly good location a short walk from the main road in town; had room with sea view although this particular room did not allow to walk on patio similar to some others and so something to note; good breakfast with various choices including toast, cake, fruit.
Stayed 4 nights in Oct 2018
Response from hugo on Nov 17, 2018
Thanks for your comment, we are always attentive to meet the needs of the guests.

6/10 Okay

Jj, Uk

Liked: Room comfort
Disliked: Cleanliness
Transfers good. Location good. Breakfast ok. Clean sheets but bed cover and towels need replacing.
Stayed 3 nights in Oct 2018
Response from Hugo on Nov 2, 2018
Thanks for your comment. There were days with rain, a lot of humidity. The towels and sheets are slow to dry.

10/10 Excellent

Steve, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect and had an excellent ocean view from the front yard.
Stayed 2 nights in Aug 2018
Response from Hugo on Aug 19, 2018
Gracias por su comentario, Que tengan un buen viaje,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ljiljana, Sunnyvale, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very well positioned
Hotel Victoria is closed to main street, shops, restaurantes and beaches. It was easy to go to all destinations from the hotel.
Stayed 3 nights in Mar 2018

6/10 Okay

Well traveled

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly, non English speaking staff in small hote
We were met at the airport and given leis. Very good It's half a block off the street up a very uneven gravel drive. No walkway. Staff was very friendly but did not speak English, except the driver. The beds were comfortable. The room was clean. There was a working refrigerator. Cold shower for first person. It was warm.for second person. Toilet seat broken. Rust stains on porcelain and grab bar. Screen door did not lock, but was needed for ventilation as no AC .Fortunately not a high crime area.. Safe did not lock/unlock on a consistent basis. It's 20 blocks from the main town sector. Daily breakfast was ham and cheese for sandwich, variety of breads, coffee, juice and melon.
Stayed 3 nights in Feb 2018
Response from Hugo on Mar 20, 2018
Thank you for your comment

6/10 Okay

dd, florida

Okay hotel that needs a little work
Hotel is nice but not very updated. Rooms were very warm at beginning of summer season. Had a palmetto bug issue in the lodge rooms. Room furniture is very outdated. Owner is very nice but staff not very friendly. Breakfast is deli ham, cheese and bread. One type of juice and coffee available daily
Stayed 4 nights in Dec 2017
Response from Hugo Edmunds P on Dec 23, 2017
We will try to improve our services and a gradual renovation of the entire hotel. Thank you for your comment. It helps us improve day by day.

8/10 Good

Malcolm, Tallahasse, FL

Liked: Cleanliness, staff & service
Hanga Roa November 2017
The hotel manager picks you up from the airport but I did not know. It is only a 10 minute brisk walk on brick laden sidewalks between the hotel and the airport. The hotel up a inclined graveled/dirt driveway that it not obvious so if you plan to walk, make sure you print out a satellite map. There is no hotel sign on the roadway so unless you have been there before, you will not know where the hotel is located. The hotel manager can arrange tours and rentals for you. It is convenient and prices are very reasonable. The hotel is set atop a small hill so you can have a semi-decent view. The first night there was a motorcycle going back and forth on the road below as well as loud music from below but the subsequent two nights, it was quiet. The first night after coming back from the Kari Kari show, took a shower but no hot water, luckily the water was not freezing cold. The following two days, there was ample hot water. Self serve ham sandwich, pound cake, bagels, unpeeled fruit, fruit juice, omelette to order for breakfast. Location of hotel is off of the main drag but still well within walking distance of the main drag, rugby field, post office as well as Tahai. Hotel is very clean and the lobby/dining area is like a living room where guests can interact.
Stayed 3 nights in Nov 2017
Response from Hugo Edmunds P on Dec 7, 2017
Estimado Malcom: Gracias por su comentario, vemos que disfruto su viaje a Rapa Nui. Pedimos disculpa por no cumplir al 100% Trabajamos muy duro para atender lo mejor a nuestros huespedes.

8/10 Good

Petr, St. Petersburg, Rus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel to stay in the center of the town.
Good small hotel for a few days stay. Friendly staff and convenient location.
Stayed 3 nights in Nov 2017
Response from Hugo Edmunds P on Dec 7, 2017
Gracias por su comentario, nos alegra que ud disfruto su estancia con nosotros

10/10 Excellent

Marzena, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
great hotel with a nice and friendly staff, nice and spacious rooms, with a wonderful breakfast
Stayed 2 nights in Aug 2017
Response from Administrador on Nov 6, 2017
Gracias por elegir hotel Victoria en Isla de Pascua. Seguiremos mejorando nuestra atencion y servicios.

4/10 Poor

Paco, Wilton Manors, FL USA

Disliked: Property conditions & facilities, room comfort
Walking distance & avalability
I chose this hotel, 1) because it was available on the days of my choice, 2) because it is in Hanga Roa, within walking distance of everything in town; great location!, 3) price range Rooms are not air-conditioned; no ceiling fan. TV set does not work; very poor to no reception from mainland networks. WIFI only works in the common area (lobby) and is v-e-r-y slow. Small refrigerator in room. Breakfast (included) barely made it to "Continental", but it was better than nothing at all. Rooms in hallway adjacent to common area are not desirable—you will get all the noise from incoming/outgoing guests. Complimentary airport transportation (from/to) was most appreciated. All things considered I had a most fantastic experience in Easter Island. Very nice people, and delicious food! I loved it, and highly recommend it.
Response from Administrador on Nov 4, 2017
Gracias por su comentario, seguiremos trabajando para mejorar nuestros servicios.

10/10 Excellent

Sonya, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view, awesome people!
I stayed here for a month and it was really great! The view of the ocean and town is incredible and I loved drinking my morning coffee on the lawn looking over Hanga Roa. The people who work here are also really friendly and even though I was sometimes the only guest, they still put in the same amount of time and effort for me. I can't wait to go back!
Stayed 25 nights in Jun 2017
Response from Hugp on Jul 24, 2017
Gracias por su comentario.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views
Hotel rooms are spacious, the view is so beautiful, the staff is very accommodating, breakfast is a good spread, right on the edge of town, very close to the airport.
Stayed 2 nights in Jun 2017
Response from Hugo on Jul 24, 2017
Gracias por su comentario, saludos.,

8/10 Good

Cynthia, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
I was contacted by the hotel through Expedia prior to my trip in order to arrange the airport transportation. I was picked up at the airport and given a brief tour of Hanga Roa, which was very helpful for finding my way around right from the beginning. The hotel is situated at the top of a hill, right around the corner from the main street and a 5 minute walk in the other direction to the ocean, the Hop-On-Hop-Off bus tour company is right across the street. You could see the ocean and some of the Moi from the hotel grounds, there was almost always an ocean breeze. The hotel was clean, I had a large room, bed was very comfortable, I had hot water at all times of day and plenty of towels. Staff were very nice and could answer any questions I had, they spoke a little English and I a little Spanish, so communication went well. There is no air conditioning (I didn't see any AC anywhere on the island), but I could leave all my windows open to let in the ocean breeze, which I enjoyed. There was a small refrigerator and flat screen TV in the room. I used the fridge, but reception for TV is very poor everywhere on the island and I was glad to be busy doing other things and didn't miss the TV. The WiFi worked in my room, but reception not sufficient for using streaming services. I could message my family, but even sending pictures took a very long time -- I was happy for just being able to stay in touch from such a great distance. Overall, a great experience!
A A horse stopped by for dinner!
View from the garden
Lobby area
Response from Hugo on May 2, 2017
Thank you very much for your comment, we will work harder to improve our services and attention to our customers.

6/10 Okay

Stella, Cary, NC

Liked: Staff & service
Basic hotel, perfect location
Centrally located in Hanga Roa, walking distance to town and beach. Good Continental breakfast ... ham,cheese, homemade bread, fruit, coffee, tea, guava juice. Very friendly and helpful girl s serving and cleaning but spoke very limited English. Monchero picked us up at airport and took us back. Gorgeous view of ocean and sky from our room window.No AC but nice ocean breeze. Hot water not always available.
Response from Hugo on May 2, 2017
Thank you for your comment, as we always improve our services and attention

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Needs major renovation
Although staff is trying their best, hotel can't go on without major renovation. No aircon in rooms, dated interior, leaking pipes, shower and taps covered in rust.
Response from Hugo on May 2, 2017
Thanks for your comment, we improve our services day by day.

4/10 Poor

Zach, Springfield, IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town, but should have stayed at a hostel
We were picked up at the airport and given a short tour of the town. Once we arrived at the hotel the staff gave us a key to our room and that was the last we heard from them. No one told us when breakfast would be offered, information about check out, we confirmed that they would bring us back to the airport and instead they ditched us for a cab. We booked a king sized bed and instead got two twins. The room was pretty well clean, but the housekeepers only made the beds, they didn't clean floors or the bathroom. The room didn't have AC nor a fan, it is hot and stuffy on Easter Island in the summer, even a ceiling fan would have greatly improved our comfort. Overall for the price we paid we were disappointed. This hotel would be better described as a hostel with private rooms.

6/10 Okay

Verified traveler

Liked: Staff & service
Nice hotel with great view
We enjoyed our stay at Hotel Victoria! Great location close to town with amazing views of the ocean from the breezy veranda. Our room was basic and fine for what we wanted and expected. The breakfasts were good with lots of hot milk for coffee and lovely toasted buns and fresh fruit.

10/10 Excellent

Kate, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitable- feeling like at home
Hotel Victoria is conveniently located close to all atracions. Staff is very friendly and caring. They pick you up from the airport with gifts and drop you off with soyvernir. They have cars avaliable for rent which I highly recommend if you experience rainy weather. Around the corner is scuba diving center and local cultural shows. Breakfast is included so you can save some money. Older gentleman that rented me a vehicle told me more about the Island than any guide book could...

6/10 Okay

Lynda, Florida

Convenient hotel
Within walking distance of town, nice view, large rooms, minimal breakfast - no eggs, hot water not always available. Don't rely on wifi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel was a basic hotel with a descent location. It had everything we needed to explore Easter Island. The hotel manager is what really made this hotel fantastic. Mancho picked us up at the airport and then the next morning set us up with some great, inexpensive, tours of the island for two days. He also organized a local dinner performance to highlight the local culture. The restaurant he recommended, Tataku Vave, had excellent food, but the view was even better at sunset. We would definitely stay here again if we make it back to Easter Island.

6/10 Okay

Alison, Tasmania, Australia

Disliked: Staff & service, property conditions & facilities
Rundown hotel with poor facilities
Apart from the man who collected me at the airport and drove me to the hotel, none of the staff spoke English. Although spacious, my room was rundown. The towels were threadbare and during my five-day stay they were never changed. There wasn't any shampoo in the bathroom which was small and without an expel-air vent. You get what you pay for.

4/10 Poor

Diana

Disliked: Property conditions & facilities, room comfort
More of an Inn or Bed and Breakfast than a hotel.
Response from h on Dec 11, 2016
Muchas gracias por su comentario.

10/10 Excellent

Arnold Carl, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just a block from a main street.
We liked the location, top of a hill with ocean view and a breeze. Short walk to shops and restaurants.
Response from hugo edmunds on Dec 13, 2016
Gracias por su comentario.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quiet and Close
We were picked up at the airport and given quick tour of town. Very quiet at hotel, we were only ones there. Room spacious, clean, quiet. Breakfast fine. Owner very helpful getting us signed up for tour very first afternoon. Gave us a gift when we left. May be more fun with more people, but low season.
Response from hugo edmunds on Dec 13, 2016
Gracias por su comentario.

8/10 Good

jorge, San Juan PR

Liked: Cleanliness, staff & service, room comfort
Rapa nui hotel close to the city
Awesome experience, comfortable and walking distance to the city. Need some board games for kid in the lobby area and hot breakfast.
Response from hugo edmunds on Dec 13, 2016
Gracias por su comentario.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great time in Rapa Nui. Good choice hotel to walk to town for food and "culture". Over looking the ocean from the porch was also very nice.
Response from General Manager on Dec 11, 2016
Gracias por su comentario. Hugo Edmunds

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager of the hotel Moncho was helpful with suggestions on restaurants and sights to see. He helped make our stay on the island exceptional. Easter Island is an island paradise but not as developed or over hyped as HI.

2/10 Terrible

DON, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IS CLOSED
When I booked the Hotel, I emailed them and within a few days received confirmation that I will be picked up and dropped on on my arrival and departure days. When I landed too my surprise there was no one waiting. I asked how to get to the hotel and was informed it was about a 25 minute walk. I did not mind because I only had a backpack and really wanted to explore the island. The people of the island are very friendly, warm and helpful. When I got to where everyone pointed I could not find it. Finally, I found it. There is no road going there and it is in the back of some bushes with no road signs. When I got to the hotel there was no one at the front desk. I waited and then decided to walk around to see if I would see anyone. There were no guests and the place was completely deserted. I waled to a neighbors house and the informed me that the hotel is closed. Luckily there are hostels all over and I went to another one and stayed there for the remainder of my trip. DO NOT BOOK THIS PLACE.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This was a pleasant place perfect for off season. Quiet with good manager who collected us from airport

10/10 Excellent

Alison, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean views
Lovely place on an exotic trip, very restful after a hard day's sightseeing.

6/10 Okay

Verified traveler

central location
Very convenient central location. Very basic room. Surprisingly lots of noise at night. Hotel manager is fantastic and is very available. Breakfast is very very simple. Don't expect much.
Response from hugo edmunds on Dec 11, 2016
Gracias por su comentario. El desayuno es Continental buffet. Iorana.,

10/10 Excellent

Dennis, Coconut Creek,Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet,comfortable,excellent location
My daughter and I stayed six nights at Hotel Victoria,Easter Island.It is a very basic,no frills hotel,but very comfortable,clean,and close to the center of Hanga Roa.Breakfast is delicious and abundant.The staff is very friendly and helpful but limited English is a problem.Moncho,the hotel manager will make your vacation a success.His English is very good and he will help you any way he can.He will arrange and book tours for you,rent you a car,suggest places to eat and see,get you a taxi,pick you up and drop you off at the airport,and help with whatever you need.He is Rapa Nui and very knowledgeable about the island and culture.He works hard to make sure you have a good time and always asks how you are and what you need.He always has time to talk with you.He recommended a dinner/show(Te Ra'ai)and believe me you do not want to miss this.The food is cooked in the ground and opened in a ceremony.It is a buffet dinner and delicious,with unlimited wine.The show is traditional Rapa Nui dancing and music.Moncho does the sound mixing for the show.Be sure to see this.THANK YOU MONCHO!

2/10 Terrible

fernando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightmare
Horrible, it is not a Hotel

6/10 Okay

Luka, California

Liked: Cleanliness
Clean and convenient
The hotel is small, and very basic (no hair dryers in the bathrooms, no phones in the rooms, wifi is very slow, and the TV has limited channels which are all fuzzy). It feels more like staying in your grandpa's garage-guest house or a deluxe hostel, but it is tidy and comfortable. The hotel is located off the major road where most shops are, so you don't get any traffic noise (although the sound of chickens and roosters can be heard all over town, so there's no escaping that). It's in walking distance to everything in Hanga Roa (the town), including the airport, although you can't see the hotel from the street and there are no signs or other obvious markings to help visitors find it. The continental breakfast is fairly decent, with deli meat, cheese, breads, fruit slices, juice, and coffee. You can fill yourself up nicely with the offerings. As a bonus, the hotel is located in a tsunami safe zone, which I found out after the tsunami alarms went off following the big earthquake in Santiago, Chile! Just a heads up: I discovered if I left my bath towels on the floor they were simply hung up again when the room was tidied, and I was not given fresh towels. The owner (Hugo) was rarely at the hotel, and the older woman who was there most of the time speaks very little English so it makes communicating with her somewhat of a challenge. All in all, it's a good place to stay and I would book a room there again if/when visiting the Island again.

6/10 Okay

Verified traveler

Okay
Okay

10/10 Excellent

Christina, Minneapolis, MN

Liked: Staff & service, property conditions & facilities, room comfort
Nice staff, big rooms
I stayed in Hotel Victoria for 4 days and 3 nights. The hotel owner and operator, Hugo is very kind and helpful, and rents out ATVs and motorcycles for free. The breakfast is included and is a typical Chilean breakfast of bread, ham, cheese and tea. My two complaints that I have: there was no shampoo provided, this is the first hotel I have stayed at that did not provide that. My other complaint is that there were ants inside of my room, only by the door not in the entire place. One morning when I showered I forgot to pull the inside shower curtain in and had to clean the floor with a towel. The white towel had some distinct brown marks as to appear that the bathroom floors hadn't been cleaned in a pretty long time. It was overall a good experience. The sheets and towels were clean, a lot of space in the room and a comfortable bed. It wasn't my best hotel experience nor my worst, you'll be spending so much time outside of the room anyway and it's not outrageously expensive.

8/10 Good

watchareeporn, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and will go back.
It's a good hotel where you could enjoy the very local area. You could see a house eating grass via your window from your room. Also the owner super nice, he gave us a very good information how to travel around and where is the famous spot that you must visit. I missed my breakfast so, couldn't explain to you. But you will love it.

8/10 Good

Olly, UK

Liked: Staff & service, property conditions & facilities, room comfort
Welcome stay
Hotel owner was very nice and helpful. All was good, but I would advise to put signs so it would be easier to find the hotel. If you like quiet break, it's the best place! Eventhough there were local troubles in the island with locals rebelling against Chile goverment and closed all sites for us, owner did everithing possible to help. It was holiday to remember!

8/10 Good

Ade, UK

Liked: Staff & service
nice place
Hotel needs at least a fan in the room (I wouldn't expect air con) Wifi needs to be more stable, again its not a necessity but its offered so should be workable (its slow when it works) location is superb, short walk into the town, for restaurants etc