Ratings based on 808 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified travelerfrom Massachusetts
Posted Mar 26, 2015
Commonn areas and hotel room were clean and well kept. Pool is very small, but not crowded at all, which was great. Beds are horrible. Not even a full size bed, and the mattress was really uncomfortable. But to me, worse were the staff... They will treat you accordingly to the rate you've paid on your reservation. I got a deal, which was not that much a deal paying around $$$$ for 6 nights; and when I called front desk requesting a refrigerator ( suggested by the bell man ), I was told they would check and send one to our room. Still waiting... They didn't even called us back. The next day we made a second attempt requesting the refrigerator on our way out to dinner. Same response, with that look in the eyes like "yeah you right, you're not paying full price and still making requests". The staff didn't mention or offered me the refrigerator not even under a fee. To me, it looked like they were judging us... Ahh, location is great, but neighborhood street smells.
for Everyoneby A verified travelerfrom Tampa
Nice hotel but costly.Posted Mar 16, 2015
The hotel is very nice. We stayed at club level, which has free concierge access with free snacks, yet the hotel charges 12.95 for Internet and 25 for parking which is for a hotel in this category quite unacceptable. Especially if you consider that's it's their parking garage, and guests aren't allowed in the public parking.
for Everyoneby A verified travelerfrom Nova Scotia
Nice hotelPosted Feb 25, 2015
Pros: The pool area.
Cons: The restaurant should of been open.
Location: Close to the airport.
Nice hotel, nice pool & bar area. Restaurant wasn't open so that was too bad. Other restaurants close by. Room was nice and very clean. Had to pay $30.00 for parking which was unfortunate but overall it was a nice stay.
for Everyoneby A verified travelerfrom Cincinnati Oh
Overnight stay after cruisePosted Feb 18, 2015
Pros: Location, clean. And priced right for location.
Cons: only issues noted, business center 2 pc's running xp os, old. Also kept jumping back to hotel menu so unable to use, very slow. Might think about up
Location: food locations good, public shuttle not tried but $1.00 ride to local beaches and shopping per flyer in lobby.
Location great need the port for cruise lines. Hotel clean and rooms clean and comfortable. Wi-Fi for room good. Overall, great hotel, and well kept. local restaurants close by.
by A verified travelerfrom San Jose, CA
Started out good but quickly went southPosted Feb 17, 2015
Pros: good location and close to the port. Bedding was beautiful and cozy.
Cons: overall customer service
Location: Not much to see around the hotel but we did manage to find a nice Chinese massage nearby. Also stopped into a women's clothing store on our way back
We came in the night before our cruise departed on a Sunday. We decided to stop for dinner before we checked into the hotel and was able to easily get into our room late. We ordered a lovely room service breakfast and after an hour we started to call every 10 or so minutes until it arrived. I ordered a bottle of champagne and it arrived without an ice bucket and wasn't even iced down. We barely had time to eat before checkout and we called down for a late checkout. We were told if we weren't out by the pre-agreed time we'd be charged a crazy surcharge. Needless to say we packed quickly and hit the road.
for Everyoneby A verified travelerfrom Canada
Nice Hotel Close to Port EvergladesPosted Feb 16, 2015
Pros: The rooms had been recently updated.
Cons: The café had no gluten free options which meant that I had to go out to find dinner.
Location: There was an excellent restaurant, the Biminy, recommended by the hotel staff only a two minute walk away. Walgreen's Drug store is near.
The front desk staff were very welcoming and helpful after my long flight. I was pleased with the fresh décor, comfort, and cleanliness of the room. The hotel's close proximity to Port Everglades Cruise Ship terminal made the transfer to the ship the next day very easy.
for Everyoneby A verified travelerfrom Rhode Island
restaurants within walking distance.Posted Feb 8, 2015
Location: Restaurants nearby that we frequented: Schula's Burgers, Starbucks, ___) Bagels (can't remember full name), Bravo Ristorante, Bimini Marina Grille.
This was a post Caribbean cruise stay. Our stay was extended due to flight cancellations. Our stay was very pleasant. Very friendly and helpful staff. Restaurant and lounge on the premises. Many excellent restaurants and eating places (high to low costs) within walking distance. Very close to the cruise port. I will definitely stay there again.
by A verified traveler
Would not stay againPosted Jan 26, 2015
Pros: Close to convention center
Room was ok, but bathroom was dirty and small. Breakfast in the restaurant was not good and was expensive.
by A verified travelerfrom San Antonio
Stayed 1 night and it met the standardPosted Jan 25, 2015
Cons: Pricing for add-ons and everything is an add-on.
Location: Location wasn't great for beach; traffic is horrible. Nice restaurant next to the hotel that has good seafood but VERY expensive with SMALL portions.
Room was clean, bed comfortable, and staff was nice. The bar was small but nice however the drinks were very pricey. The parking was $25/day (why so much???!) and if you wanted internet it was $12.95 a night in the room (that's too much) or free in the lobby. The breakfast buffet was standard but was once again high at $18/person. So you have to be careful on the hidden costs if the room rate seems reasonable because they don't include anything else.
for Everyoneby A verified traveler
Good hotelPosted Jan 21, 2015
Great facilities. Close to beach. Aport. Cruise terminal. Nice big rooms. Parking is expensive. No free wifi.