Ratings based on 242 Verified Reviews
They paid and stayed. We double-checked. 2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.We double-checked.
by A verified traveler
price
Posted Jan 19, 2015Pros: price
Cons: the non smoking room smelled smokey and
The hotel carpeting is old there has been some updates but not finished completely
Comment from Hotel Management
Jan 22, 2015 by Robbie, Hotel Management
Dear guest, Thank you for your review, we are working on improving our rooms and the carpeting is at the top of the list. Hope to see you again soon!
by A verified travelerfrom Sherman Oaks, CA
Awful hotel!
Posted Jan 16, 2015Pros: The staff were nice even though they were limited in how much they could help.
Cons: The list would be too long.
Many reviewers have apparently give hotel a 2 star rating because of the nice staff. However, nothing can make up for: 1. Key cards that repeatedly don't work, no matter how many times they're reprogrammed. This is a safety issue. 2. Musty smell. 3. Dampness due to the Florida humidity (the doors don't seal out the humidity, unfortunately). 4. Roach on the bathroom wall. 5. No bottled water on the premises. 6. Phone didn't work - there was only static. 7. Lack of electrical outlets. 8. Check-in took 45 minutes as there was a mix-up with the customer in front of us. Our check-in took less than 5 minutes. My daughter and I were supposed to stay four nights. We could barely tolerate two nights before we moved to the Holiday Inn in Fort Myers (just over the bridge five minutes away). Yes, the staff was nice, and it was easy for me to retrieve a pair of shoes that I had left behind by accident, but that doesn't make up for the hotel's deficiencies. Never again; I wouldn't recommend this place to anyone!
Comment from Hotel Management
Jan 22, 2015 by Robbie, Hotel Management
Hello Guest, First I would like to say that we apologize for the inconveniences during your stay. I can assure you that we are in the process of improving every aspect of our hotel and this is an ongoing effort. I am glad that our staff treated you well despite the issues during your stay and I'd hope that you would return in the future to see the vast improvements we are making.
by A verified traveler
wouldn't recommend this to anyone
Posted Jan 7, 2015I checked in went into the room and left it was disgusting smelled and I didn't feel safe leaving my car in the parking lot so it was a waste of money
Comment from Hotel Management
Jan 11, 2015 by Robbie, Hotel Management
Dear valued guest, First I would like to apologize for you not feeling secure at our property, I can promise you that our property is very safe. Secondly, we would have been more than happy to change your room or do whatever necessary to satisfy your needs, and I am sorry we could not do that. We are working on our property and rooms and hope you will give us another try in the future.
Recommended
for Everyoneby A verified travelerfrom nort fort myers fl
The staff
Posted Jan 5, 2015Everything is very friendly and they always have a smile on their faces. Great customer service
Comment from Hotel Management
Jan 11, 2015 by Robbie, Hotel Management
Dear Guest, Thank you for your very kind words and we take pride in your guest services. I am glad that our staff made your stay remember-able and I will be sure in passing on your kind words to them. Again, we thank you for your business!!
by A verified travelerfrom Berlin
Nein danke
Posted Dec 31, 2014Servispersonal total desinteressiert, 1 Zimmer war eine Baustelle, ohne Licht! Nach Zimmerwechsel Raucherzimmer, statt Non-smoke bekommen, jedoch lies sich die Tür mit den Karten nicht öffnen. Also wieder zurück zum Empfang wo uns der "nette" Herr "lächelnd" begrüßte. Leider zu allem übel wurde auch noch bis morgens 6 Uhr in einem neben Zimmer Party gefeiert. Vill nur Bad luck unserer Seits, aber ich würde es nicht nochmal buchen.
by A verified travelerfrom Miami
They working on fixing the hotel
Posted Dec 30, 2014Stay one night only enough to never comebJjvc ghkibbutz jkbb ok bmp Jjvc ghost chef jkj
Recommended
for Familiesby A verified traveler
reasonable
Posted Nov 21, 2014 on Hotels.comIt was ok
Recommended
for Familiesby A verified traveler
reasonable
Posted Nov 16, 2014 on Hotels.comIt was ok
Recommended
for Familiesby A verified traveler
ok
Posted Nov 15, 2014 on Hotels.comIt was ok
Recommended
for Everyoneby A verified travelerfrom SW Florida
Nice, but in need of refreshing.
Posted Nov 6, 2014Convenient location and helpful front desk. The hotel itself is clean, but a little "long in the tooth."