Ratings based on 2,303 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Az

Great location grand canyon is only 2 miles away.

Posted Dec 19, 2014
Resort was ok but not great would have been better to stay at a Days inn or something similar.
1 out of 5
by A verified traveler

Bed Bugs

Posted Dec 17, 2014
Pros: Staff was kind.
Cons: sanitation
There were bed bugs in my room. I left immediately!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Hotel with buffet and jacuzzi near Grand Canyon

Posted Dec 11, 2014
Pros: Jacuzzi was 10 feet away from our room
Cons: bed mattress pads, trash container in the bathroom, wait for the guests to check out before cleaning the room. Gift shop cashier didn't care
Location: Grand Canyon
Plus - Good experience, better than we expected. We were pleasantly surprised by the hotel layout, decor and friendliness of the registrar and the waiters. The food was good and reasonable.They serve very good local beer. Minus - when we returned to our room at 10am after morning hike the cleaning lady was there, removing our linens. Check out time is 11am. We really wanted to use our room and we could not. Also, there was no trash container in the bathroom/shower. Beds were comfy, but mattress pad was not fitted, so it was moving down during the night. It looks like they are working on improving the hotel experience, it is clean and renovated. Hopefully next time we stay there, we will see the difference
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Clean, comfortable, friendly staff .... thoroughly enjoyed my stay.
3 out of 5
by A verified traveler

Expensive. Staff not patient

Posted Dec 8, 2014
The actual room I got is different than the picture I ordered on expedia. I have to pay extra $30 to upgrade. If I knew that I'd have ordered 2 rooms rather than a suite. After my husband and I both complained, they didn't charge us the $30 extra per night. The front desk staffs are not very patient Not enough toilet paper, cups, shampoo, soaps for a 5 person suite There are low obstacles in parking lot, without any sign around it. Cars are very easy back into them. Mattress is too soft, my husband back hurts
3 out of 5
Recommended
for Everyone
by A verified travelerfrom peoria, az

Good location and nice environment. Grand Canyon r

Posted Dec 5, 2014
Quiet, comfortable and convienent. Could collaborate or correct anyone to cooberate my caption.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2014
The place is cozy and nice. Great experience during winter!
2 out of 5
by A verified travelerfrom Phoenix

Posted Nov 29, 2014
Room not clean, stripped sheets but did not put on new ones our second night stay, when we politely asked, staff rude, we took bath towels off their staff rack because they did not leave any, and they came in room and took them back, wicker waste basket moldy.
3 out of 5
Recommended
for Families
by A verified travelerfrom Los Angeles

This was close to the South Rim. Not horrible

Posted Nov 28, 2014
Pros: Close tot the South Rim
Cons: Furnishings
Location: South Rim
Lovely time - the hotel is more of a motel in it's furnishings. Close to the South Rim. Expensive for the type of hotel. Local Food choices were marginal.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newark, DE

OK place to stay

Posted Nov 27, 2014
It was OK. Everything is close to the hotel. Room was warm, clean and had plenty of pillows but showerhead was for midgets.