Ratings based on 1,716 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

NOT a resort

Posted Sep 29, 2014
Traveling but decided to spend a little more to stay somewhere nice. Hotel is old; the "suite" was the size of two rooms, but with one window, a couch I wouldn't sit on, a coffee make that didn't work, and the air conditioning seemed to run but didn't cool the room off at all. Extremely disappointing.
3 out of 5
by A verified traveler from England

Great location for Grand Canyon helicopter trip.

Posted Sep 28, 2014
Pros: Location only.
Cons: Food menu.
Location: Helicopter trip. Maverick Helicopters just a few minutes drive from hotel.
The staff were very friendly, however the first room we were offered had another door that went straight into the restaurant which was a bit weirded. So we asked to be moved and the next room although very nice with its own balcony, was next to an Ice machine in the hallway whic was really noisy. So was the elevator.
1 out of 5
by A verified traveler from Washington State

A hotel of last resort

Posted Sep 26, 2014
Pros: the bed
Cons: Update the windows and TV . Both are 1992 vintage. Allow guests access to Netflix. Currently disallowed by hotel. WI FI connection was intermittent.
Location: Near Grand Canyon which is why the room was $230.00 instead of $98.00 like is should have been.
Difficult to navigate to the room with our motorcycle gear. Two elevators for the entire complex. We were 3rd floor opposite end. Communication difficult due to language barrier. Prices were out of site. Vaseline was missing from this experience.
2 out of 5
by A verified traveler from Arizona

Disappointing at best..

Posted Sep 25, 2014
Another tourist rip-off....outrageous price for the room...restaurant staff were nice but prices out in the orbit! Not to mention the sur charges and the automatic gratuities Wish I had never gone. If you want to see the Grand Canyon, go for the day...then move on.
2 out of 5
by A verified traveler from Cumbria

Hard to find and not worth the effort

Posted Sep 23, 2014
Pros: It was located quite close to the Grand Canyon National Park and in the summer it is possible to get a shuttle bus to the park.
Cons: The rooms need to be refreshed and updated. The pricing does not reflect the facilities provided by the hotel.
Location: Near the Grand Canyon National Park, handy for the National Geographic IMAX cinema. Close to a number of restaurants.
The hotel is located behind the IMAX cinema and very difficult to find. We drove through the town and had to get directions from staff at another hotel on the strip. The resort is set out more like a motel and the quality of furnishings and room amenities were very poor. The room was musty and really gloomy, the bathroom shabby and the television was like something from the dark ages. It really was very disappointing considering how much we paid for the room. We were on a two week roadtrip in the South West and this was the most expensive accomodation we had, it was also the shabbiest and worst value for money.
3 out of 5
by A verified traveler from New Jersey

Rooms and staff need fixing

Posted Sep 22, 2014
Pros: The location was terrific -- 10 minutes drive to the Grand Canyon entrance.
Cons: Get a less "tricky" key system. Make repairs to cracking veneers and other non-functioning room equipment.
Location: Great location with many reasonable eateries and stores within walking distance.
Canyon Plaza is dated in its d├ęcor and attitude. We arrived slightly early and no room was available. Wen we returned at the recommended time, the desk person was abrupt as if we were important and bothering her. Also several front desk employees had difficulty with English which created some difficulties communicating. There was a "trick" to opening the door which we did not fully master until we were leaving. We were told to "quickly insert the key card until it 'boings' then quickly push the handle up. It took as many as 8 tries to open the door. The room was neat and clean but musty. However many of the wood veneers were loose or even broken off leaving rough edges and splinters. Also one day, a cleaning person must have cut something and left blood spots on the bed linen. Lights and one of the phones were not working. Everything was fixed to our satisfaction.
3 out of 5
by A verified traveler from Villa Park, CA

Would not recommend

Posted Sep 20, 2014
Pros: Nothing
Staff did not understand English. Reported a leaking water pipe and manager bawled us out for not reporting it sooner. Why didn't housekeeping report it before they rented the room to us.
2 out of 5
by A verified traveler from Canada

Over priced and poorly maintained

Posted Sep 19, 2014
Pros: Nothing
Cons: A major upgrade.
Location: There is only the Grand Canyon near by otherwise nothing else.
The only thing going for this hotel is it's proximity to the Grand Canyon. For the price this hotel was very disappointing. The furniture was worn and shabby, the cleanliness was wanting, there was no room refrigerator, and no complementary breakfast. Out of seven hotels we stayed at during our sightseeing trip of the canyons this was one of the most expensive and the worst for the money.
3 out of 5
by A verified traveler

Posted Sep 15, 2014
Older property. Faulty bathtub. Nice Japanese staff.
2 out of 5
by A verified traveler from Toronto

Drab "resort"

Posted Sep 15, 2014
Pros: Location
Cons: Rooms need updated BADLY
For not being in the park, it was convenient and was also located right across from several resturants. However the rooms were dark and dismal, super small beds, old tv. Wi-Fi was iffy at best. Would stay again only if I could not find anything better. Also why is it called a "resort"....drab hotel at best.