Ratings based on 733 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Good value

Posted Jan 24, 2015
Pros: Price, cleanliness, quiet
Short stay but very comfortable and clean. Surprisingly quiet too considering the fact that it's so close to a very busy road and near the airport.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Pros: Clean facility.
Cons: Broken refrigerator. It was a old college refrigerator that was in desperate need of an update.
Served purpose to stay overnight, nothing extravagant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Amazing place to stay

Posted Jan 20, 2015
Pros: Easy location, lots of good restaurants to choose from, internet was good, breakfast buffet was sufficient and healthy.
Cons: Fluffier pillows
Location: Shopping, Restaurants, Airport, Xway, IMAX theater
The front desk staff were very friendly. We were interested in the airport shuttle. When asking about it they said it did not begin until 0600am. We needed to leave for airport at 0530am. They said no problem, they would call a taxi for us and it was on them. We got to our room for 5 to find an extra room that included a hot tub and an extra tv. Not something we reserved but sure was a pleasant upgrade for no additional cost. The only change I would suggest is that my pillow was too hard and flat. The rooms were clean, lots of hot water for the morning showers and the hotel was quiet for a good nights sleep. In the morning the taxi was at the front door before we were. Would definitely stay here again!
3 out of 5
by A verified travelerfrom Florida

Food and staff

Posted Jan 18, 2015
Pros: The bed was ok and the room was clean.
Cons: The staff actions towards guest. There is no help for the breakfast room.
Location: There was not a lot around the hotel. Mostly companies.
The staff was not friendly. They acted as if you were in there way. I got a bagel and it was so old I could not cut it. I put it in the trash and got a english muffin and had the same problem. The coffee creamer was so old it ended up in lumps in the cold coffee. I ate at the airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hoffman estates, il.

we were in town for a wedding.

Posted Jan 12, 2015
Pros: it's comfy.
Cons: perhaps a pool.
We almost always stay at Baymonts, they are comfortable & affordable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mn

Posted Jan 11, 2015
Pros: Close to eating places
Cons: More meat for breakfast
Location: Close to airport
Good place to stay close to airport, interstate, and eating place choices. Friendly staff and big parking lot. Easy to get to from airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom grand rapids

Posted Jan 11, 2015
It was very nice and the guy at the front desk was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2015
Cons: breakfast was awful. Coffee and juice were fine the sweet rolls and breads were stale.
i thought the hotel staff was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

One night stay for a downtown wedding

Posted Dec 27, 2014
Pros: King-size bed was very comfortable
Cons: The sheets on the bed had cigarette burns in them and housekeeping should've noticed and thrown them out
We were in town just for one night for a wedding. everything in downtown Grand Rapids was very expensive so we chose to stay about 15 minutes outside of downtown Grand Rapids and this hotel very nice. And a good value
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bloomfield Hills, MI

Nice rooms with great amenities for the price

Posted Dec 10, 2014
Pros: Updated and comfortable rooms.
Cons: A new fragrance for the elevators!
My room was very nice with lots of extras including a separate sink/mirror area, microwave and mini fridge. It had an updated decor and a comfortable king sized bed. I was surprised that it was as nice as it was since my first impression was not as positive. After checking in, I got in the elevator and was greeted by a strong smell of marijuana. The odor continued when I got to my floor. But once I was inside my room, everything was fine. Not really a big deal. I still feel the hotel offered a great value.