Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Akron, ohio

Shuttle service is not available when YOU need it.

Posted Apr 14, 2015
Friday and Sunday staff were nice and helpful however Sat staff not quite up to par. Booking agent, and hotel staff all lie about shuttle service. It's not a service if it does not run when you need it. Do not sell hotel on something and then tell guest its not available but the cab company will come right away. We booked for a Friday, Saturday, & Sunday only got in hotel shuttle twice. Reason for staying at hotel was to save on parking cost, paid cab and personal parking 4 times. Just know when this hotel says complementary they mean ONLY when they see fit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati

Great hotel, excellent breakfast

Posted Mar 5, 2015
Check in was a breeze, the room was clean and comfortable. The continental breakfast was one of the best I've had. I'd stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
Always comfortable, clean. Near our favorite restaurants and my husband's job. This is always our first choice. Dislike the variation in prices.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Nice place to stay if visiting Ohio State University
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Athens, OH

Great place to stay.

Posted Mar 2, 2015
Pros: It is very clean, and the staff extremely pleasant.
Cons: Although I was expecting more of a bar, it was fine.
Location: Our son just moved to Grandview Hts so we are still exploring. Cameron Mitchell's Hudson 29 is just 4 miles from the hotel. Wonderful!
The room was immaculate! The cityscape view was beautiful. I was pleasantly surprised by the wrap-a-round sofa. They did offer beer, wine and a few mixed drinks in the lobby, but I was expecting more ambiance in that regard--but it was ok. We were meeting our son and his girlfriend for drinks before dinner in our lobby, but ended up in our room with a bottle of wine. I would go back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lumbus Ohio

Posted Feb 10, 2015
The room was nice bed was comfortable . Over all the room was nice
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Springboro, OH

Excellent location, close to downtown

Posted Feb 3, 2015
Pros: Location, cleanliness, staff
Cons: Free beer?
Location: Hofbrauhaus was a block away, downtown Columbus within walking distance (1.5 miles), Ohio State Football themed pub next door (excellent chicken)!
Hotel was great - laid out exactly like every other Hyatt Place, so you know what you're getting. The location was great - within 1.5 miles of downtown convention center and walking distance from several restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2015
We liked that the hotel was newer. We also liked having free parking and we took advantage of the free shuttle to our concert. We were not impressed with the breakfast. Walkin and looked at it and walked right out. Also the bathtub and sink drains were clogged and took a while for water to drain. Room was spacious and overall clean.
5 out of 5
Recommended
for Families
by Markfrom Cincinnati

Hotel in general

Posted Feb 1, 2015 on Hotels.com
Went to a concert with my daughter who lives in Grandview - I live in Cincinnati. Wanted some place close to both her home and downtown Columbus. Was perfect. Stay was great, hotel had everything you could need or want. Would happily stay there again.
4 out of 5
Recommended
for Getaway With Friends
by Dougfrom Oakville

Great stay for the price but bring your supplies

Posted Jan 28, 2015 on Hotels.com
Best room I've stayed in for the price - half wall between bedroom and lounge area. A bit removed from retail / restaurants - had to buy Diet Coke from the deli nearby (hotel sells Pepsi) and the Buckeye restaurant closed it's kitchen before 9pm on a Sunday. Free covered parking was a handy feature. Shuttle service to the hockey game was nice but no shuttle service coming home - which was only a 30 minute walk anyways. Neighbourhood felt safe. Staff were attentive and courteous.