Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise found!

Posted Dec 16, 2014
This is picture perfect. The lavish landscaping is amazing. The gigantic pool is refreshing with plenty of lounge chairs and never crowded... Must try a poolside MI tai!! We swam with a couple giant turtles in the private lagoon. We'll come back to this heaven on earth!!!
Comment from Hotel Management
Dec 19, 2014 by Fairmont Orchid, Hotel Management
Aloha! We are delighted to hear you enjoyed your time at The Fairmont Orchid, we hope to have an opportunity to welcome you back very soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great place for single senior woman to go.

Posted Nov 23, 2014
The staff was so help and loved all the suggestions the locals had. The paths are great to see the grounds. For me the ground floor room was the best
Comment from Hotel Management
Nov 27, 2014 by Fairmont Orchid, Hotel Management
Aloha, thank you for your review and for staying with us. We look forward to the pleasure of welcoming you back soon.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Boise, ID

Wonderful Hotel with an amazing staff

Posted Nov 15, 2014
Pros: The staff is amazing and the grounds are beautiful. They have also done a nice job in keeping the rooms and interior in amazingly good condition.
Location: It does require taking the hotel shuttle or having a rental car to go off property to eat & shop.
We have been coming to this hotel for the last 5 years and have always been happy with our stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairmont Orchid

Posted Nov 9, 2014
Great place to stay - worth the cost! Views from the restaurants and lounges were phenomenal as was the food. Staff was friendly and helpful.
4 out of 5
Recommended
for Families
by A verified travelerfrom 東京都

2年ぶりだけど、変わりなく素晴らしい場所

Posted Nov 9, 2014
Pros: ビーチ 風景 ホテル内
Cons: 日本人スタッフの対応
Location: ない
2年ぶりに泊まりました。 2年前も趣がある感じの昔ながらのハワイのホテルの感じで好きだったので、今回も変わりもなく素敵でした。 私たちはとてもこういうところを好みますが、モダンで近代的な感じが好きな人には古臭くてダメだと思います。 他の人がスタッフの対応について書かれていますが、自分たちは全く悪い対応をされたことがありません。 唯一言うならば、日本人デスクの方たちの対応です。 これは、最低と言っていいと思います。 機械的に早口で説明し始め、質問すると嫌な顔をしながら早口で回答。 私たちだけではなく、他の日本人のお客さんにもそうしていたので、見てて腹立ちました。 私たちからすれば、あの日本人デスクの女性たちが格を下げている!とさえ思っています。 そんなに説明したり話すのが嫌なら働かなきゃいいのに・・・とまで私たちは話していたほどです。 これは、2年前に泊まった時も変わりありません。 2年前も嫌な思いして、聞きたいことあっても日本人デスクに行きませんでした。 また数年後に泊まりに行くつもりです。その時は、是非日本人スタッフが素晴らしい対応ができていることを期待します。 ビーチとプール、そしてその他のスタッフは最高でした。 あと、少し残念なのがシャトルバスが出ているショップが栄えていなく、潰れているところも多かったことです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to lagoon and beach!

Posted Nov 9, 2014
Excellent service and food. Proximity to the beach and lagoon were important in my decision.
5 out of 5
Recommended
for Couples
by A verified traveler

Exceptional Staff!!

Posted Nov 4, 2014
Moved here after a conference at the Hilton south of this resort - which was a little like Disneyland. SO glad we did!! Everything about this hotel is top notch - but the staff are what knocked this out of the park for us! Jose Salinas at the Hale Kai bar was one of many who went above and beyond! Grounds are beautiful and the pool and beach are perfect. Only negative I had was that we were kept awake all night long by a beeping noise in the floor above our room. Management was swift in addressing the issue the following morning, but would have liked to see a comped meal at the least to compensate for an entire night without sleep. I could have asked - but I didn't! Highly recommend the Lilikoi margaritas and the coconut shrimp at the Hale Kai Restaurant are awesome! Sushi was nothing to write home about - actually flavorless - but we're spoiled with the sushi we get at home, so maybe I'm overly critical on this issue. Breakfast buffet is really good and different each day. Would highly recommend this resort - especially if you don't have kids!
Comment from Hotel Management
Nov 14, 2014 by Fairmont Orchid, Hotel Management
Aloha and thank you for taking the time to share your experience at The Fairmont Orchid. We are so glad you joined us and enjoyed our beautiful grounds and exceptional staff. I am disappointed to hear about the concerns you experienced during your stay, and sincerely apologize for failing to meet your expectations. We strive to maintain the highest levels of service and quality in all areas so please know that your feedback is valued and will be used to improve. Thank you again for your feedback; we hope to welcome you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place right on a lagoon

Posted Oct 27, 2014
We had a fabulous time there - gorgeous property, super friendly staff and great services on the "gold" level. Excellent food in the various restaurants . Looking forward to coming back.
Comment from Hotel Management
Nov 14, 2014 by Fairmont Orchid, Hotel Management
Aloha, We are delighted to hear you enjoyed your stay with us on the Gold Floor and hope to have a chance to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Great place to spend your vacation of a lifetime.

Posted Oct 15, 2014
Pros: We love the style and atmosphere of the hotel. The staff were outstanding, always friendly and helpful. The grounds are extremely well maintained.
Cons: The hotel is in need of an upgrade in some areas at it is beginning to show it's age in some of the public areas.
Location: Location is excellent for visiting all areas of the island. Use the beach walks in either direction, you will be glad you did.
We love this stylish hotel with it's excellent facilities, beautifully designed and well kept grounds, comfortable rooms, location, small but idyllic beach and friendly, helpful staff. This hotel has a character of it's own. We visited other hotels on the island during our stay, but few had the "atmosphere" of the Fairmont Orchid. Be aware that the food and beverages can be expensive if you are staying on site for your visit. Price should not be taken as a guide to quality since not all of the on site eating facilities offer value for money. Brown's Beach House restaurant serves excellent food and is well worth the visit for an evening dinner. The atmosphere, quality of food and service was outstanding. We had probably the best meal of our vacation there, but again be prepared that this standard comes with a price. That said, most decent restaurants on the island are expensive. Unfortunately the hotel also seems to be a favorite with a number of large corporations for company events. The hotel staff did an excellent job of keeping the inconvenience caused by organized company events to a minimum for other hotel guests. The same cannot always be said for some of the company visitors who are determined to "party hard", although to be fair there were only isolated instances that caused any disturbance during our wonderful stay. There is little the hotel can do about this, but you might want to ask "who is in town?"
Comment from Hotel Management
Oct 26, 2014 by Fairmont Orchid, Hotel Management
Aloha Pam & Barry, we very much appreciate your kind review, and are delighted that you enjoyed your stay. We do our very best to balance the requirements of all of our guests, and apologize for any inconvenience you may have experienced. Thank you very much for your understanding, and valuable feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The view, the hotel, the climate were perfect

Posted Oct 14, 2014
Pros: The staff was friendly to a fault. They made our stay special
Location: You need to rent a car, because other than a few shops, everything is too far by taxi.
We swam with turtles, and tropical fish every day. We watched indescribable sunsets. The surf lulled us to sleep every night. Please go and see for yourselves.