Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

will not return

Posted Aug 19, 2014
Cons: service
Location: a little far from the airport
Hotel shuttle never came. Skip this hotel and stay some where else closer to the airport. We have stayed at other Hyatt Places and have always found them antiquate and enjoyable. This particular night, we needed the hotel shuttle from the airport. Before booking this hotel we called to confirm the availability of the hotel shuttle. We were assured it would be no problem. When we arrived at the airport we called the hotel multiple times but no shuttle. The receptionist assured us the shuttle was on the way. We waited...and waited...After well over an hour of waiting and seeing multitudes of other guests being picked up we were getting ready to call a taxi. Fortunately a shuttle from a different hotel felt sorry for us and offered to give us a ride to our hotel. When we arrived at the hotel the hotel clerk came out and told us we should have waited for the shuttle and we were probably standing in the wrong place. She seemed angry at us. We were very tired and did not wish to engage in an argument. She continued to berate us and the other guests who arrived via the other hotel shuttle throughout the check in procedure. In a daze we went up to our room. Our room appeared as if it had not been fully cleaned. At this point however we did not care. The room was the standard Hyatt place layout however it appeared to have excess wear and the general dirtiness made it uncomfortable. Our wake up call was forgotten... Nevertheless we woke up early anxious to leave as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice clean place

Posted Aug 12, 2014
Although close to the airport, you don't hear the planes when the ac is on. Very nice and large room, comfortable beds, enough toiletries, coffee and tea. They also offer free breakfast, but only till 9:30am; maybe hours can be extended. Overall very satisfied with my stay; felt very secured as a woman traveling alone. Hotel staff was extremely nice also.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Posted Aug 11, 2014
Nice hotel I really enjoyed staying there. The room quality and employee service was very good. But what I found poor or very poor was the breakfast. Overall it was a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corvallis, OR

Hyatt Place IAH

Posted Aug 7, 2014
Pros: Clean & the staff was friendly.
Cons: Make sure there is plenty of food for those late risers. Many coming in at 945am to 10am (closing) found slim pickings.
Location: Location was good for our purposes.
Very nice stay. Hotel & room comfortable. Pool was inaccessible due to a recent downpour. Breakfast was decent. If I were going back to Houston, would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Aug 5, 2014
This Hyatt is fairly simple in comparison to many Hyatts, but the staff is so incredible they make your stay more than worthwhile. They were warm, friendly, and very accommodating. The staff was there to welcome me when I returned in the evening and ask me about my day. It felt like I was at home. Would recommend the hotel to anyone!
3 out of 5
Recommended
for Everyone
by A verified traveler from new braunfels

Rooms are a bit run down.

Posted Aug 4, 2014
Pros: Staff and breakfast.
Cons: Fix stuff throughout the hotel.
Location: It's right off hwy 45 but not really close to downtown at all.
Great room size. Awesome staff. Lobby and food were great. Room needs a lot of maintaining. Shower didn't drain. Hole in the wall. Cracked grout, etc. looks like it used to be a four or five star hotel that just hasn't been kept up. I would say its about two to three star now. Just some TLC and it could be great again.
3 out of 5
by A verified traveler

Posted Jul 28, 2014
Accommodations in San Diego, Ca were excellent. I didn't not care for this location. Initially, I was told upon my arrive at 0100 hrs that the location was over booked, which I booked 1 month in advance. Then was told they had a room. Someone came and open my door at 5:30 am in the morning and when I went to the door they hurried off. I contacted the desk and they put me on hold and never came back to the line to address my concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,TX

Excellent hotel

Posted Jul 28, 2014
Pros: The space and cleanliness is what is unique
Location: Nothing spectacular close by but it was nice
I never knew there was an hotel like that until now. Very accommodating and excellent environment will try another another then I can make my final judgement but this one is perfect and great
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Nice stay close to airport

Posted Jul 27, 2014
Ordered room service. Decent food. Exceptionally friendly staff. Good breakfast. Comfortable and clean rooms. Spacious
4 out of 5
Recommended
for Everyone
by A verified traveler from plains PA

Posted Jul 22, 2014
easy check in and out enjoyed the breakfast free shuttle to the airport