Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from New Jersey

Great location, disappointed by room, service

Posted Sep 11, 2014
Pros: Location
Cons: Service
Location: Near Lincoln Tunnel to get into New York. Parked at Port Authority and walked to Times Square or took subway from there.
Hotel was in a great location near Lincoln Tunnel to get into New York, but had a disappointing experience with service, especially late at night. Hotel missed instructions at reservation and at afternoon check in to make up sofa bed. When we returned to the room at 1 am, the bed was still not made and the poor guy at the front desk said he was the only one on staff and could not leave his post, nor was there any one else to make it. It took us several trips up and down the elevators to get the required number of sheets, pillows, pillow slips and towels before we could finally get our bed made and settled in for the night. It was disappointing given how tired we were and wanting just to collapse into bed, and surprising for a hotel the size and perceived caliber of Embassy Suites. Our stay otherwise was mostly uneventful.
5 out of 5
for Everyone
by A verified traveler from Darby, PA


Posted Sep 2, 2014
Pros: Morning and evening amenities
Cons: TV services
Location: Minutes away from Broadway and Mid Manhattan
Nothing better in the area for the price!!! Planning to return shortly and this may very well be a yearly event
5 out of 5
for Families
by A verified traveler from Toronto

Easy to get to NYC, bus from in front of the hotel

Posted Sep 1, 2014
Pros: Breakfast and free parking.
Cons: Shuttle to train station may already be in place, other than that it is hard to suggest anything.
Location: Good location, restaurants at walking distance, we had dinner at Outback, that is just next door.
Checked in at 3.00pm, family of four, went to NYC. Next day took transit to NYC again with no problem. Excellent breakfast each day. Had to attend a wedding the next day, few minute drive to Hoboken with no problem.
3 out of 5
for Families
by A verified traveler

Nice hotel and well located but needs a refresh !

Posted Aug 11, 2014
Cons: Non-smoking room and breakfast should run till 1100am. If McDo can do it, they can !
The front desk did not invent the friendless. We are arrived late at around 1000 PM. When they gave us the room, it smells like if a smoker was in the room. Obviously, went back to front desk and mentioned that we reserved a non-smoking room. They gave us a another room which was lot better but this is not the service that we expect after a long day trip. Well located if you go to NYC and the bus ride is right if front of the hotel! The breakfast is very good but be there early otherwise, it is like traffic in the morning ! They close the breakfast too early which is sad 1000 am. They should be opened till 1030 or 100 am at least for the amount of room they have in the hotel. YvesC
4 out of 5
for Everyone
by A verified traveler from VA

NYC Trip

Posted Aug 5, 2014
Pros: Location, bus service to NYC, breakfast was wonderful
Cons: Front staff needs to be friendlier--they didn't want to be bothered to take time out to answer any questions.
Location: Shopping,restaurants
Small room but clean. Bus stop conveniently located across the street.
2 out of 5
by A verified traveler

convenient to NYC, but outdated and understaffed

Posted Aug 3, 2014
Pros: Not much.
Cons: Better planning. If you know you are going to be sold out over the weekend you need to be prepared with the right amount of staff and supplies.
Location: Convenient to restaurants nearby and shuttle to train station was good.
This hotel was VERY outdated and extremely understaffed. It took over 40 minutes, and 4 different trips to the front desk to get clean pool towels. Each morning we were there they ran out of food, utensils and plates during breakfast. There was only 1 person clearing tables and cleaning up so it was VERY messy and unorganized. The door to our bathroom was warped and it was hard to get open without the help of someone from the outside pushing it open. The front desk staff was not very helpful when trying to get information about how to get to/from NYC. We opted to cut our trip short and leave a day early.
5 out of 5
for Everyone
by A verified traveler from elmira ny

Loved it. Always do.

Posted Jul 13, 2014
I will only stay in embassy suites whenever I go to NYC. Even though it is in Jersey I rather commute and stay at this wonderful hotel than be inside the city staying somewhere else.
4 out of 5
for Everyone
by A verified traveler from labrador city canada

Loved it!

Posted Jul 10, 2014
All was well. Great room, awesome breakfast! Clean room and great location. The pool and hot tub could use a good cleaning but other than that everything was great!
5 out of 5
for Everyone
by A verified traveler

Close to the city but quiet and peaceful

Posted Jul 9, 2014
Pros: Breakfast and complimentary drink.
The breakfast was awesome!!! Room was spacious and clean. Beautiful interiors.
1 out of 5
by A verified traveler from wv

Overbooked -Did not have our guaranteed room

Posted Jun 25, 2014