Ratings based on 457 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 11, 2014
Great location. Close to the bus stop. Staff was helpful to figure out how to get everywhere. Food was great. Only issue was that the light in the bathroom flickered constantly but I never reported it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Great For Relaxation and Shopping

Posted Nov 9, 2014
Pros: Loved: free parking, free internet, free breakfast, free evening cocktail, fridge, microwave, in-room safe, located near shopping and restaurants
Cons: It would be great to have staff assist you with bringing luggage to/from the room if needed.
Location: Nearby: Great restaurants, loads of shopping and a movie theater
My daughter, grandson and I stayed at the Embassy Suites for two nights. We wanted a short getaway for shopping, eating, and relaxing. The great location of this hotel helped us to accomplish all three! It's close to lots of restaurants, wonderful stores and a movie theater. A fantastic breakfast is served every morning and a refreshing drink is included in the lounge/bar area every evening. Free parking is just steps from the front door. The large suite accommodations had plenty of space for the baby carriage and play pen. The free internet service, mini-fridge and microwave was icing on the cake! We will definitely recommend this hotel and look forward to our next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom newark, de

Large comfy room

Posted Nov 9, 2014
Close to new York city and plenty of restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

excellent

Posted Nov 4, 2014
Pros: Location, cleanliness, staff, facilities
Cons: Would be good to have some sort of cafe open throughout the day/evening
Location: Perfect location, away from City yet only a short bus ride away. Bus stop just across the road, clear timetable. Restaurants and shopping malls
We were upgraded when we checked in, the hotel was clean, staff very friendly and helpful. Second time of visiting and would go again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Very convenient location, friendly and helpful

Posted Oct 20, 2014
Other than the broken sofa bed. Everything was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Posted Oct 6, 2014
Pros: Free breakfast. Good rates. Shuttle to train station and bus stop right next to hotel.
Cons: Bring in better coffee.
Great hotel, but a little farther from NY city than I thought it would be, making a little inconvenient getting in to and back from NYC. However, there is a bus stop right by the hotel, but #320, which takes you to NYC in less than 20 min. And, there is a free shuttle from hotel to the Train Station, which is helpful if you choose to take a train to NYC or EWR airport. Overall hotel is very good, with great service. Love the open lobby. Breakfast is OK, but coffee is not good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convinient Location

Posted Sep 24, 2014
Convinient location because is close to Manhatan and there are plenty of restaurants around but the rooms are old and the carpets in them are dirty.
3 out of 5
by A verified traveler

disappointing

Posted Sep 21, 2014
first room they gave me reeked of smoke so I had to go request another. the room don't appear to have been updated in a while. I assumed for a room over $200/night there would be usb charging ports but there were not. only 10 or so channels on the tv.
2 out of 5
by A verified travelerfrom New Jersey

Great location, disappointed by room, service

Posted Sep 11, 2014
Pros: Location
Cons: Service
Location: Near Lincoln Tunnel to get into New York. Parked at Port Authority and walked to Times Square or took subway from there.
Hotel was in a great location near Lincoln Tunnel to get into New York, but had a disappointing experience with service, especially late at night. Hotel missed instructions at reservation and at afternoon check in to make up sofa bed. When we returned to the room at 1 am, the bed was still not made and the poor guy at the front desk said he was the only one on staff and could not leave his post, nor was there any one else to make it. It took us several trips up and down the elevators to get the required number of sheets, pillows, pillow slips and towels before we could finally get our bed made and settled in for the night. It was disappointing given how tired we were and wanting just to collapse into bed, and surprising for a hotel the size and perceived caliber of Embassy Suites. Our stay otherwise was mostly uneventful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Darby, PA

Extras

Posted Sep 2, 2014
Pros: Morning and evening amenities
Cons: TV services
Location: Minutes away from Broadway and Mid Manhattan
Nothing better in the area for the price!!! Planning to return shortly and this may very well be a yearly event