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Reviews of Marriott's Waiohai Beach Club

4 out of 5
Marriott's Waiohai Beach Club
2249 Poipu Rd, Koloa, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 81 out of 154 reviews" "
Rating 8 - Good. 40 out of 154 reviews" "
Rating 6 - Okay. 18 out of 154 reviews" "
Rating 4 - Poor. 10 out of 154 reviews" "
Rating 2 - Terrible. 5 out of 154 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Eli

Stayed 7 nights in Dec 2023

2/10 Terrible

Malgorzata, Corvallis

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Alla

Stayed 1 night in Dec 2023

8/10 Good

Gabrielle, Novato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Pay for Ocean View - It's Not Guaranteed
Stayed 7 nights in Sep 2023

6/10 Okay

mike, sacramento

Traveled with family
They gave me the worst room in the entire property. It was the absolute furthest room possible in the corner. I wish it was possible to see what building i was going to be put in when i made the reservation. I would have never have stayed here.
Stayed 3 nights in Jun 2023

10/10 Excellent

Liva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023

8/10 Good

Jallisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location being so close to Poipu beach. Amenities were good and staff were great!
Stayed 4 nights in May 2023

8/10 Good

emmanuel

Stayed 1 night in Mar 2023

10/10 Excellent

Kriti, Cashmere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is incredible! We only stayed one night, our last night on the island. We really appreciated the hospitality for people like us who needed to check out in the morning but have access to the resort until the evening when it was time to leave. Highly recommend!
Stayed 1 night in Mar 2023

10/10 Excellent

Nani

Stayed 1 night in Feb 2023

10/10 Excellent

bonnie

Liked: Staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around fantastic property right on Poipu beach.
Stayed 3 nights in Nov 2022

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
I spent a lot of money for a view of a parking lot
My partner and I spent 2 weeks traveling around Hawaii. We decided to splurge and stay here for our last 2 nights thinking we'd save the best accommodation for last. It couldn't have been more opposite. We were surprisingly charged for parking. I'm a Marriott rewards member and I didn't think I would have to pay but the guy at the front desk didn't seem to care. Then we check into our room and it was the most depressing thing ever. Stains on the carpets, outlets that didnt work, and a view of the parking lot. Seriously?! I've always been a fan of Marriott's but not anymore after this stay. I thought we'd end Hawaii with a bang here and I left feeling pretty deflated. I'm guessing they treat those that book through hotels.com like second class citizens. I wasn't expecting an ocean front suite but the room we stayed in was far different from the photos on the wedsite. Check in is at 10am too. We called the night before and asked if we could have an 11am check out to align better with our flight and they said no. Awesome! Do yourself a favor and stay elsewhere. You're likely to have better customer service and a better view anywhere else!
Stayed 2 nights in Aug 2022

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property and I will be coming back
Stayed 3 nights in Aug 2022

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Property conditions & facilities
Just Okay
Stayed 3 nights in May 2022

8/10 Good

Christine

Stayed 1 night in May 2022

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, and I’ve been to many!
Stayed 3 nights in May 2022

10/10 Excellent

William P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I would have liked my room to have been cleaned! I was out all day, but when I returned from a long day, I found my room with the bed unmade and no fresh towels. It was a little disappointing, especially for the price!! Also, the times and selection of food on the property were limited!
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Poipu
Excellent stay. Went with a family of 6 and had an amazing time. The rooms in building 7 were clean, comfortable, and in perfect location to the pool and beach. You cannot ask for anything else from a hotel/ location. Hotel staff was attentive and were always helpful.
Stayed 1 night in Apr 2022

4/10 Poor

Megan

Stayed 2 nights in Mar 2022

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful family vacation
Stayed 1 night in Mar 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class beach, friendly staff, and decent facilities.
Stayed 4 nights in Mar 2022

10/10 Excellent

Nagi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility
Great
Stayed 1 night in Mar 2022

2/10 Terrible

Misty

Traveled with family
Disliked: Staff & service, amenities
This hotel for my daughters wedding at her request. In total more than 30 guests were at this property related to our event. Called the concierge 45 days prior to arrival. Arranged activities. Verified total charges. Again verified 7 days prior to check/in. Upon arrival safetravelshawaii.gov had a "glitch" in their system. My health status could not be verified until 4pm the following day -meaning I was UNABLE TO LEAVE MY ROOM! even with vac card / booster/ CLEAR green clearance. I had paid the entire reservation but the staff continued to post charges $899 per day charges on the incidentals' card and denied that they were holding $5,117.00 for a 5 day stay. Even after I showed them proof. I did not get to enjoy daily activities as each day morning and night I was harassed about my card "not clearing" an additional $3,700.00 which included three $899 per day charges plus $76.00 per day parking fees (we had no car), additional tax and room fees (already reserved on the card for the reservation). Even the day of the wedding at 10 pm at night and again at 7am "Ms. Jensen, I understand you are having trouble understanding the room charges we need you to provide another form of payment for the room." Our room keys would deactivate daily. My 76 year old mother in law was embarrassed and concerned that we were "struggling to pay for the room". That is not the worst part. No room cleaning, No room service, one restaurant at the pool - a bar. I'm just over it. no transportation ;(
Stayed 5 nights in Feb 2022

8/10 Good

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily activities
Stayed 7 nights in Feb 2022

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!!
Stayed 7 nights in Jan 2022

8/10 Good

Nurbanun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach. Best in poipu. The front desk could be a bit warmer. They were all business and not friendly at all. The lack of housekeeping was fine. They sent supplies anytime we needed. Chairs by beach should be cleaned everyday as we saw wildlife there one morning.
Stayed 6 nights in Jan 2022

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The living space was luxurious
Stayed 2 nights in Jan 2022

6/10 Okay

Kathryn

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
The Marriott Waiohai is a lovely beach club with nice pools, gym, game room, etc. The room description is a bit tricky, so be careful to read very carefully what type of room you are getting. Our listing said some things were included, but then when we were confirmed, it was a different room without amenities of a villa. This was understandable, but not clear as the general "room amenities" listed on Marriott and Expedia are those of a villa. Staff was mostly very friendly. The one exception was over coffee. They don't offer coffee in the lobby unless you buy a $40 souvenir mug. We have plenty of such mugs at home, so tried to fill our own cups in lobby and were scolded by the staff member. "It's the same coffee that we supply in your room." Then why not let us fill up downstairs? Particularly since we have no cleaning services available during our stay. On that, I understand COVID limits services, but we were out of our room most days. With a week long stay, it really needed a tidying up. I had to repeatedly text for our single towel replacement, but staff was overall super helpful. A daily call noting when you are closing on-site restaurants would be helpful, as I don't think most guests expect a hotel to have ZERO dining options after 6pm. Since I got an automated time share pitch every day, I imagine a similar recorded "operating hours" recording could be done and pushed to guests. We were overall ok with our stay, but not enough to book this same hotel again.
Stayed 5 nights in Dec 2021

4/10 Poor

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Nov 2021

8/10 Good

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Ross

Traveled with family
Proximity to beach is nice. Lack of late check out is a problem. Limited dining options onsite. Not very clean.
Stayed 7 nights in Nov 2021

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villas and the grounds are exceptional.
Stayed 5 nights in Nov 2021

8/10 Good

Percy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort.
Stayed 8 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Excellent Beach
The complex is nice, but did feel overcrowded at the pool, on the beach, on the grounds. Condos are large which was very nice and the views good, but the resort does not feel that comfy, hallways felt like hospital hallways rather than a resort. Few (one) dining option that is a bar near the pool, so this could be improved, and the store was small w/o many options for the full kitchen in each room. Service was good, and the covid procedures were excellent, it always seemed very clean. The beach is spectacular in front of the resort, which made it the perfect location, and worth the other minor shortfalls.
Stayed 4 nights in Aug 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Aug 2021

8/10 Good

Amie

Stayed 1 night in Aug 2021

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Peaceful and ideally located
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very kid friendly ! But we didn’t bring kids! A little too loud for us, but a great place for family’s !!
Stayed 2 nights in Jul 2021

6/10 Okay

Brad

Liked: Cleanliness, room comfort
Not a $400 hotel
I understand that Kauai and Hawaii in general are pricey, but this is simply not a $400+ accommodation. The rooms are very spacious but also outdated and plain. Very little personalized service is provided and the front desk staff consistently seemed bothered to be doing their jobs. The pool area is above average but overly crowded with kids and most of the pools end up functioning as kiddie pools. There are little to no dining options affiliated with the hotel directly.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location close to beach, food at the grill was good. Room wasn't great, ceiling panels loose/not secured properly.
Stayed 2 nights in May 2021
Response from Waiohai on Jun 15, 2021
Thank you for your feedback, I'll be sure to let the onsite team know about the maintenance issues. We hope to see you soon!