Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Familiesby MannyD from Singapore
X'mas week in Koh SamuiPosted Jan 3, 2014 on Hotels.com
My family of 4 stayed at Infinity between Dec 28 and 31st. I chose this hotel as most of the reviews are 5/5. As a result of the glowing reviews, we were very much looking forward to this holiday. After the 3-night stay, I'd like to weigh in and provide a more balanced review for this property: First, i agree with the previous posts about the service. The staff work very hard to please the hotel guests. However, I believe that most of them may have limited training in what 5 star hotel service is like. The views are spectacular. The state of the furnishing in the units lead me to believe that there are still a lot of 'finishing touches' to be done (e.g., no night tables, there are no handles to most cupboard/closet doors, living room furniture and tv's are too small for the space, there's no cable or dvd players). There's only one restaurant and has very limited offerings. If not for the high $ we paid, I would have been more generous with the ratings. I still believe that the potential is there but the owner needs to invest more in the units.
for Couplesby Freddie from India
Excellent hotel but far away from the actionPosted Feb 27, 2013
Pros: Stylish rooms, landscaping and the view
Cons: Food options and room service
Location: Great view but far away from lively areas like Chaweng
Very nice hotel. Friendly staff, excellent rooms. A little far away from where the action is (chewang) but a good option none-the-less. No complaints.
by A verified traveler from Los Angeles
Not recommendedPosted Jan 11, 2013
Pros: Quality of the rooms
Cons: Location, location, location
Location: Remote and far from everything of intersest
The design, style, quality and dimensions of the rooms are truly exceptional. Stated simply - these rooms are beautiful. On the other hand, the location of this hotel is absolutely dismal and represents a debilating handicap. It sits atop a tall mountain, reachable by navigating a long, winding, and poorly paved road. Many taxis are in fact reluctant to ascend the steep, extended climb. Once at the hotel, guests are dependent on hotel staff to drive them back down the mountain (for which there is a charge). In addition, the hotel is far away from beaches, restaurants, and all tourist attractions on the island. The hotel's restaurant, pool and spa facilities are unsatisfactory and clearly need further attention. The bottom line is that although the actual hotel rooms are superb, they cannot overcome the severe disadvantage posed by the property's remote location.
for Everyoneby Kiwidee from Shanghai China
Amazing views but a little quietPosted Oct 8, 2012
Pros: Views, lovely furnished and spacious rooms
Cons: No gym and the difficulty in transport
Location: Set on a hill overlooking the sea and islands.
This is a difficult review to write as whilst the room and the view were sensational but there was some real room for improvements and for the money we paid to stay I felt it did not quite live up to my expectations. Firstly, I was really annoyed to find the advertised gym did still not exist even though in the resorts literature and also by the information given to previous visitors it was due to be completed in June. I would have not booked this resort if I had realized there was still no gym and this is something that is mandatory for a resort charging this much money and promoting itself as 5 star. The common area around the pool and restaurant has no atmosphere and there are no sun umbrellas. The resort is high on a hill which gives the amazing view but the downside is you have to use their transport which is expensive when you are travelling up and down everyday and added a big amount to the bill. You can catch the transport down to the beach at the base of the hill and they use a bar there called Footprints where you can use the sun beds etc which we did and really enjoyed but we did not get told this when we arrived. Um did a fantastic job in the front office and organized Thai boxing, restaurant bookings and transport for us, however, when she was not around the rest of the staff did not seem as up to the task. The food at the restaurant was really good. My suggestion is too lower the price until the hotel is running at full capacity and finish off the facilities.
for Everyoneby Tony from Seattle, WA, USA
Best family vacation ever, will definitely returnPosted Dec 25, 2011
Pros: Fantastic sea view and fabulous staff
We stayed at Infinity for six nights and all we can say is WOW. We reserved a 2-bedroom duplex and were upgraded to a 2-bedroom imperial suite upon checkin. The suite is spacious with a huge living room, separate kitchen/dining area, a private lap pool and an stunning, unobstructed 180-degree sea view from both master bedroom and the living room. Most importantly, all the hotel staff in this boutique hotel are well trained and really attended to our needs. Everyone knows our first names before the end of the first day. The front desk manager Aum was extremely friendly and took care of all our asks like private car arrangement, tour reservation, extra beach chair, etc. The restaurant staff went extra mile to make a number of dishes not in the menu and deliveredthem to our room. Hotel General Manager John also greeted us whenever we met in lobby or hotel garden and always asked if we have any special requests. Infinity really makes our vacation perfect. We have been to over 30 countries and stayed at many five star hotels around the world. Infinity Residence and Resort surely comes at the very top. We will definitely recommend this hotel to our friends and we cannot wait to come back again :-)