Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
74% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted Sep 14, 2014
Location: Tram stops right outside which gave great access to the main attractions.
So glad I didnt take any notice of some of the reviews. Yes the hotel could do with abit of arefurbishment, however the rooms were clean and tidy and the staff were friendly and helpful. I would recommend this hotel for a visit to Blackpool. We stayed in a double room which was a ideal size as when you are in Blackpool you do not want to spend all your time in your room.
1 out of 5
by A verified traveler from Milton Keynes

This hotel should not be offered by Expedia

Posted Sep 3, 2014
Pros: The location was excellent with a tram stop nearby and there was a large car park.
Cons: Basically - everything. The hotel needs a total refurbishment - it was simply appalling.
Location: Frequent trams go from very close to the hotel to Blackpool and Fleetwood.
Avoid this hotel at all costs. On arrival, my daughter had to queue up behind several people already checked in who were complaining about their rooms. The room (which was supposed to an upgrade!) was shabby with peeling wallpaper and had not been properly cleaned with stains everywhere and dirt around the windows. The bathroom was stained and absolutely filthy. The beds were like concrete and the pillows were like hardboard. There was lots of noise from other guests and music went on late into the night. I accept that this was not an expensive hotel but there is no excuse for the level of dirt and filth. The staff tried their best but the management and owners (Pontins apparently) ought to be ashamed. I booked this hotel after a quick check on Expedia where reviews were mediocre but not too bad. Those on Tripadvisor - where an enormous majority rate it terrible - are more accurate. This hotel should not be offered by Expedia - I feel let down by Expedia for offering it.
1 out of 5
by A verified traveler

Hotel Needs a Good Cleaner

Posted Sep 1, 2014
Cons: Cleanliness is a must.
Location: Quite far out form the centre and tower but very close to the tram stop.
We stayed at this hotel, luckily for just one night. The room was not very clean and the bathroom was filthy. The breakfast was ok but very busy, which I suppose is to be expected for a hotel of this size. The hotel is in real need of an upgrade, however you do get what you pay for next time I will choose one of the more traditional bed and breakfasts.
3 out of 5
for Everyone
by A verified traveler from Gateshead

on the beach frount is a lovely

Posted Aug 28, 2014
Pros: clean enough for what we needed as we were traveling to heysham the next day so we had a great time staff were great with everything we asked for
Cons: could do with a lick of paint and fix the ceiling over table 5 as we had breakfast and i was getting dripped on which wasnt very nice but ask to move
Location: i dont know what was near by as we didnt stay here for that we just did the one night to half our journey time
i wouldnt like to work my hols arounf this hotel as i did find it a little on the basic side there was a lovely view of the beach there was tea and coffee milk and sugar in the room clean room breakfast was great cooked and cereal toast tea coffee as much as you wanted the staff were fab they copuldnt do enough for us we have a small child and everything was great for him too
1 out of 5
by A verified traveler

Stay away!

Posted Aug 16, 2014
Simple...... Hotel needs nocking down. Would rather sleep rough for the night.
2 out of 5
by A verified traveler from Liverpool


Posted Aug 11, 2014
Terrible checked in staff never told us what time check out was never told us what time breakfast was served until so we ended up missing it, cleaners actually walked in while I was getting dressed and never even apologised room was definitely not worth the money we paid for it bed was not a double but a small double so was not good having three in a bed, matress was hard and uncomfortable so didnt sleep well back was sore all night I definitely would not recommend this hotel to anyone
2 out of 5
by A verified traveler from Scotland

Cheap stay

Posted Aug 5, 2014
Pros: The staff were lovely and very helpful
Cons: Have family rooms maybe in a quieter part of the hotel and don't put people with young children right next door to a group of hen or stag parties
Location: Location was great. Very close to Blackpool
Booked two rooms for one night. The room was comfortable enough however being right above the ballroom it was very noisy until well after 11.30pm. People shouting in the corridor and slamming doors until after 3am. My young grandson and myself were lucky to get 3 hours sleep. Wouldn't recommend to families with young children.
2 out of 5
by A verified traveler from Coventry

Will not come back, neither should you.

Posted Jul 29, 2014
Pros: Evening entertainment was fine though.
Cons: Everything needs updating
If you read bad reviews about this hotel, they're all true. Hotel decor is dated and all areas of the hotel seem very dirty. So was the room. Staff attitude is okay but they're not very helpful if there is a problem. Room itself (standard double) was quite small and extremely dirty. Although it was non smoking room I could definitely smell tar in it. Breakfast - full english was horrible. Worst sausages you ever ate? You haven't tried the ones they serve in Norbreck Castle Hotel then. Poor quality. I settled for toast and jam in the end. In few words, although I red reviews before visiting, I still was unleasantly surprised.
1 out of 5
by A verified traveler from Manchester

Norbreck Hotel in decline

Posted Jul 28, 2014
I have been coming to the Norbreck Castle Hotel for over thirty years and will not be coming back. I booked via the Internet and when we arrived there was a big queue and was not treated with respect. Eventually we got a room key. We were not told the meal times but i expected that there would be a hotel directory which there was none to be found. The room overlooked pipeworkes and wanted to change rooms and the only room available was on the fifth floor which was unsuitable. At night we could not get to sleep as about three in the morning as a couple were having a. row in an adjoining room. In the morning the dining room was like a market with no welcome whatsoever and all the tables were placed near each other and on our way out people we having breakfast in the.lounge. We left straight after breakfast and will not be coming back to the Norbreck Castle Hotel again.
5 out of 5
for Everyone
by A verified traveler from runcorn

Lovely family orientated hotel

Posted Jul 27, 2014
Pros: Customer service was excellent
Location: Beach location, tram stop on the doorstep & is just a short ride into central promenade where there's the fun fair, shops, market, theatres pubs etc
Myself and my 7 yr old Grandaughter had a lovely experience at the hotel, everyone was extremely helpful and kind. Breakfast was lovely and lots of variety to suit all. Evening Entertainment was wonderful. Room was small but clean & comfortable. Beautiful beach location. Many thanks.