Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Lisa

Lovely Stay

Posted Jun 28, 2014
The hotel was stunning, clean, elegant and cost. The restaurant was delicious and I would reccomend eating there. The pool was sweet and had the warmest jacuzzi I've ever used. Thoroughly enjoyed our stay and would go back to The Imperial next time we visit Blackpool.
2 out of 5
for Business Travelers
by Rach from Glasgow

Fine for my needs

Posted Jun 12, 2014
Pros: Location for my needs
Cons: Shower went consistently hot and cold, luckily it was bearable. I did mention this on departure so hope it gets fixed
Location: 10 mins walk from town. 2 mins from Hilton.
I was attending a conference in the Hilton nearby which was fully booked. I chose this hotel for its convenient location and I didn't want to look at the millions of guest houses around. I had quite reasonable/high expectations of a Puma hotel but these were not really met. There wasn't one massive thing that would put me off going but lots of little things that could make your stay so much nicer.
2 out of 5
by Tongalp from New York, NY

Stay Away From this Hotel

Posted Jun 1, 2014
Pros: Location
Cons: Needs a big renovation project as well as good management
Location: Blackpool Dance Festival is the main event happening in this long forgotten seaside town
I stayed at the Imperial twice in the past, last when it was under the management of Barcelo Hotel chain. It was not a luxury hotel but basic amenities were still there. I just returned a week of holiday from Blackpool where I stayed at the Imperial. It was a quite awful experience. We booked our room from Expedia. It was supposed to be a standard room; however, it turned out to be the smallest room i have ever seen in my life. It was as if you need to jump into the bed from the entrance door. The bed was too small for two people and the mattress had alleys and peaks due to years of misuse. We never tried to sleep on it but I am sure if one ever menages to sleep on that bed there would be a high risk to fall form it once you roll involuntarily during your sleep. We certainly didn't accept that room. The alternative offered to us was a room for the disabled. The room was dirty; had a wardrobe without doors. It was the last straw on the camel's back. We were almost leaving the hotel, but the manager apologized and placed us to a room which was slightly better. Two days later, they started to build a scaffold around the building and to our surprise we woke up with workers workings at and looking through our windows. Curtains were a simple solution for the privacy but they cannot cut the noise throughout the rest of our stay. Also, pulling the curtain blocks the air circulations through the window which is the only "air conditioning" you can find in this luxurious British Hotel.
4 out of 5
for Everyone
by Debbie from Leeds

The Best Hotel in Blackpool

Posted May 14, 2014
Pros: Love its history. Good location and facilities.
Cons: Just need to stay on top of the minor issues
Location: Good location close to North Pier and shopping area.
Stayed for the weekend. Given a small sea-view at the top of the hotel although hadn't paid for one. Good breakfast selection and staff very attentive. Few minor issues with our room, uplifted tile in the bathroom, shower not very powerful, tap loose, door lock not effective, but clean and also comfortable bed. Wifi did not work very well, although the hotel had some technical issues on the Sunday.
2 out of 5
by Peter from Tamworth, U.K.

Why was the central heating not working ?

Posted May 5, 2014
Pros: The bed was large and comfortable.
Cons: Sort out the Central Heating System and spend more money on staff. Admit that it is 3 star hotel, not a 4 star
Location: Blackpool is a typical brash U.K. holiday resort - Lots of things to do Just make sure that you choose a better hotel.
Stayed from Wednesday lunch-time until Sunday lunch-time. When we arrived the hotel was extremely cold, we were told by reception that the heating has been turned off, and they were unable to restart it. There was also a distinct lack of staff on Wednesday, Thursday and Friday. Finally started working on Saturday, the same time as the hotel began filling up. The hotels that I have stayed in in Russia were all warmer than this, despite outside temperatures of minus 20 degrees celcius.
4 out of 5
for Everyone
by wendy from harrogate

Nice hotel

Posted Apr 28, 2014
Pros: Staff were friendly and lovely breakfast and dinner. Very clean room.
Cons: Bigger car park, lightbulbs need replacing.
Location: good location, tram stop right outside.
we arrived at the hotel on the 19th April for 2 nights as it was our wedding anniversary to find that our first night had been double booked.so we were put up in the savoy which we were told was 3 star and when we got there it was 2 star I would not recommend the savoy!!!(we were reimbursed for this night by the imperial) when we returned to the imperial for second night we found out we had been upgraded to the tower suite with complimentary dinner and breakfast. We didn't get to use the facilities which we planned to do as we only ended up with 1 night stay so can't comment on them. all staff were very friendly and helpful
4 out of 5
for Everyone
by A verified traveler

Qulaity hotel with good customer services

Posted Feb 24, 2014
Very good hotel with good customer services, the downside was the bathroom was to small and congested between bathtub and toilet, also double room was small then normal size. Overall hotel was clean and tidy with very good breakfast.
2 out of 5
by julie from halifax

My stay

Posted Feb 20, 2014
Pros: Swimming pool
Cons: Twenty four hour reception rooms that wi fi work in without having to change several times.good communication between agents
Hotel was good in sorting out the wifi that did not work, but did have to change rooms three times! Stayed three nights the last night was kept awake for five hours with a dog whining tried twenty four reception no reply. Never again
4 out of 5
for Everyone
by Saud from Kuwait

Not bad for a few days

Posted Feb 5, 2014
Stayed there for 4 nights on a business trip. Got a nice, clean, and spacious double room. It was warm in a cold windy season. Breakfast was not so great. And did not start until 8 am on the weekend.
4 out of 5
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2014