Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from london

Nice but expensive

Posted Jun 29, 2015
Busy hotel Probably not worth the price we paid Car park was full most of the time Location is good Room was clean buy shower did not work Nice staff It was ok but expensive
4 out of 5
for Couples
by A verified traveler from north wales

very good 4 *

Posted Jun 9, 2015
Pros: location, staff and the food
Cons: double glazed windows in the bedrooms
Location: town and tower only a short walk
very nice clean and tidy and close to town .
5 out of 5
for Everyone
by A verified traveler from North East

Lovely hotel great location

Posted Jun 6, 2015
The hotel is beautiful very traditional but not dated or old-fashioned. The staff were fantastic however there were a few times we were stood waiting at reception as no-one was at the front desk. The only real complaint I had was that they didn't warn us they were undergoing renovations on hotel exterior before I booked and it so happened this was predominantly on the side of the hotel where our premium room was situated which caused for a lot of noise throughout the day if we were relaxing before heading out for the evening etc. but in fairness never early morning or late night and we couldn't have our curtains open as the workmen were on the 1st floor walking past the bedroom window throughout the day so I would ask before booking again to ensure the same doesnt happen again however would readily stay here again when we return to blackpool. It's situated about 10/15 minute walk up from the north pier leaving for a lovely leisurely walk down into town and to the bulk of attractions/bars/restaurants. If you walk along the golden mile then you will see that the imperial stands out from the crowd.
3 out of 5
for Everyone
by A verified traveler from Glasgow

Nice hotel but rooms most definitely need upgraded

Posted May 31, 2015
Hotel reception was beautiful. However I was very disappointed with the room. Rooms need upgraded.
5 out of 5
for Everyone
by A verified traveler from Manchester

Posted May 16, 2015
Pros: The food is delicious. The accommodation is wonderful and clean. The staff are very friendly and helpful.
Cons: I'm not very keen on dogs being allowed. One of the guests allowed his dog to soil the front of the hotel and he didn't pick it up.
Location: Location is very good, especially so near to the trams. Blackpool Tower, the Winter Gardens, the North Pier with all its attractions.
We had a fun packed break for my partner's birthday.
5 out of 5
for Everyone
by A verified traveler from Leeds

Love this Hotel

Posted May 13, 2015
Pros: Everything
Cons: No granola available on my second morning for breakfast was a little disappointing
Location: Close to the North Pier, Tower, Theatres and Shopping areas.
This lovely grand hotel is in my opinion the best in Blackpool. The rooms are spacious, clean and nothing is too much trouble for the staff. The location is ideal, across from the sea and a small walk from the North Pier. I have stayed here a few times before and will continue to look for the best deals to stay again there.
3 out of 5
for Everyone
by A verified traveler from Cymru

Nice face, shame about the legs.

Posted May 5, 2015
Pros: Very friendly, courteous staff. Excellent food.
Cons: Judging by comments from other guests, the bedrooms need to be updated or refurbished.
Location: No doubt there's plenty to do in Blackpool, but I didn't really leave the hotel.
Stayed overnight for a 2 day conference. Everything related to conference was very good, including some simple, but excellent food. However, the bedrooms here are very tired. To make matters worse, I was kept awake most of the night by the noise from the industrial size extractor fan. Rooms in this area of the hotel should either be heavily subsidised and come with a warning, or be properly sound insulated.
4 out of 5
for Everyone
by A verified traveler from manchester uk

2 days with the grandson

Posted Apr 21, 2015
Pros: We liked everything about the hotel for our short stay except looking out the window
Cons: if i was told on booking about scaffolding i would have asked for another room or booked elsewhere
Location: location perfect just pleasant walks to entertainments
just a little break away with grandson Joe.hotel very smart and comfy,everything perfect until we looked out of the window......i realise hotels have to do maintainance,but the scaffolding all around the window was a dissapointment. the pigeons and pigeon poo more dissapointing. i know we cant always get sea views. we did get out and see the attractions, but guests should be warned that a room with a view might not always be a good view.
4 out of 5
for Everyone
by A verified traveler from North Yorkshire

Great staff and breakfast, room with niggles

Posted Mar 30, 2015
Pros: Character
Cons: Just the maintenance niggles - things in the room that don't work quite right.
Location: Right on the seafront - lots to do within walking distance. We ate at a Chinese restaurant about 4 minutes walk away - it was fine.
We've stayed here a few times several years ago. The hotel is being done up outside and the finished parts look really smart. Inside it's got lots of character. A new lift takes you up, opening onto spacious hallways and we remembered the creaky floors. We booked our room on Expedia, the cheapest available so we didn't get the best one - ours was facing into an ugly internal light well - again being done up by the look of it so it may not be as ugly next time. We had a twin room 246 with a nice bathroom, most things were fine, just a few niggles. The cold tap in the bathroom wouldn't turn on easily, the extractor fan was very noisy (over 60db) and the shower was so difficult to turn off that it took 2 of us to turn the dial. We didn't find a hair dryer either, or any notepaper and pen. The beds were comfortable enough, the pillows were not quite right for my wife, but staff quickly brought us 2 thicker ones. The breakfast was one of the best buffets we've had (we usually stay in good hotels). It was very well organised and the staff were super efficient, we especially noticed an older Chinese man who would collect plates from tables as soon as they looked empty - he had such a disarming manner that people at other tables were lifted by his cheerfulness - the whole team was excellent, the manager was obviously a good one. All staff we encountered were very helpful and made the stay enjoyable. This is a much more interesting place to stay than the modern ones we usually use.
3 out of 5
for Families
by Clive from London

Dated & Living On Architecture From Days Off Old

Posted Mar 30, 2015 on Hotels
Expecte a resonable level from a 4 star hotel even though the reviews were mixed. PPrice was reasonable due to low season and day of the week but expected better than we got for a hotel of this level. Room was small dark and had a very small window that was frosted and over looked a court yard. Did not expect a sea view but exped some form of view or ourlet. the room was realy as single size room as no room to move around the bed with other furniture blocking the way, no bed side table on one side due to door of bathroom and poorly light with low level of natural daylight. Simple things had not been dealt with like bulbs not working broken blind in the bathroom and peeling or discoloured paint work. Not what i am used to in a 4 star hotel. None of the ususal refinments that you expect, this hotel is living on its grand entrance and Victorian architecture in many of the entrace areas and meeting rooms but little of this in the bedroom area or corridors. Brakfast was good with a good choice so helped to set me up for the next day after a disappointing arrival and not many smiles on the staff faces to make us feel welcome. Glad it was for one night only. Also would have expecte parking to be free to gusts in the low season yet seems to be set price all year round.Also a little far from the main attractions although tram stop just outside hotel.