Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Stockholm

Fint hotell nära stranden, och mycket bra frukost

Posted Nov 30, 2014
Pros: Fint hotell och allt fungerade bra (utom besvikelsen ovan).
Cons: Sätt safty-box och kyskåp i priset för övernattning.
Location: Bra möjlighet att ta långa promenader längst stranden.
Blev förvånad/besviken att man skulle böheva betala extra för safty-box och kylskåp .
5 out of 5
for Everyone
by A verified travelerfrom la almolda

Un buen hotel

Posted Nov 21, 2014
Pros: La amabilidad de los trabajadoers
Cons: Nada
Location: A 100 metros del principio de la zona de bares y restaurantes del puerto del carmen
Hotel con todas comodidades.buena comida trato fenomenal y sobre todo muy amable y servicial pendiente del cliente, diversión por la noche conjunto musical y shows.
5 out of 5
for Everyone
by A verified travelerfrom Epsom, UK

Excellent hotel on the beach, (literally)

Posted Nov 16, 2014
Pros: Everything but especially location, location, location. On the beach, directly from the hotel pool terrace with no road to cross.
Cons: A bit more variety on the evening dinner buffet, although quantity and quality of food is very good.
Location: Very good coach tours bookable from the hotel.
This was the 8th time we stayed at the San Antonio, this time with the in-laws and mum-in-law can be very picky especially with regard to cleanliness. She couldn't find anything and remarked on how friendly and helpful the staff are. My better half and I will be staying again, probably with the in-laws (not yet sure if that's a good or a bad thing!).
3 out of 5
for Couples
by A verified travelerfrom South East England

Nice quiet hotel at the end of the strip.

Posted Nov 9, 2014
A large hotel at the end of the strip of bars and restaurants in Playa del Carmen. This hotel was mainly frequented by the over 55's. Rooms were a little tired in terms of decor, but nevertheless were comfortable and quiet. Food was average, with large buffet style for breakfast and dinner. Plenty of choice but I found the quality pretty poor, so preferred to have dinner outside of the hotel.
4 out of 5
for Everyone
by A verified travelerfrom Suffolk

Nice Hotel, close to beach, shops and restaurants.

Posted Sep 16, 2014
Pros: The hotel staff were extremely helpful and knowledgeable. The location of this hotel is ideal, with no more than a few minutes’ walk to shops, bars, r
Cons: If there would be one comment that would be double beds in rooms, two singles pushed together just doesn't quite cut it.
I only stayed here for one week, but will probably be returning later this year. I usually stay in a different hotel further down the front but from now on I'll probably be staying here. Not an outstanding hotel but extremely good value for money. All facilities were in good working order and all kept very clean.
4 out of 5
for Couples
by Luciefrom Lyon

Séjour à l'hôtel San antonio

Posted Aug 29, 2014 on Hotels.com
Séjour très agréable avec un cadre très accueillant. Personnel à l'écoute. Propreté irréprochable malgré du mobilier vieillissant. Situation en bord de mer idéal.
4 out of 5
for Everyone
by A verified travelerfrom Bergamo

efficente hotel sul mare

Posted Aug 21, 2014
Pros: tutto
Cons: spiaggia
è stata una bella vacanza,la mezza pensione ci dava modo di uscire al mattino,con l'auto presa a noleggio, e visitare tutte le attrazioni dell'isola.Pranzo in ristorantino tipico.Pomeriggio in hotel a prendere il sole a bordo piscina o in spiaggia.(unico neo l'occupazione delle sdraio con i teli mare anche da persone che erano assenti). Cena in hotel (buffet molto ricco,cucina ottima) breve passeggiate sul bel lungomare e ritorno in hotel per lo spettacolo giornaliero.
3 out of 5
by A verified travelerfrom UK

Okay hotel stuck in the past.

Posted Aug 15, 2014
The hotel is clean, is close to the airport, and easy to find. It is right on the beach front and has two adult pools and one child's pool, tennis courts and well kept gardens but I wouldn't stay there again. Upon arrival we were not welcomed but told to fill in a form for our room and then leave the luggage for the staff to take. She didn't say where to leave them so we took them to our rooms. I'm sorry but I'm not just going to leave my luggage in the middle of the lobby. We were given key cards to our 'sea view'. Perhaps 20 years ago it was a sea view but today it's blocked by Palm trees and buildings. There was no information about anything and when we went down to ask about breakfast was rudely told it was on the back of the key card. It's a good job I have good eyesight and can read the tiny print. Also you have to pay to have the minibar switched on... And then extra for anything inside. Rooms were kept clean but cleaners would be in there as early as 8:30 ... I'd advise anyone to put their 'do not disturb' signs on the door. Breakfast had a good selection of food but again the staff were rude, unhelpful and just wanted you out so they could clear up. Even though they serve breakfast until 10:30, they start clearing away the food as early as 10. The pool was clean and regularly tested but the bar staff were rude. And reserve your sun bed at 8am with your towel if you want one. Overall it was okay but I would not go there again and it's not 4*
5 out of 5
for Everyone
by A verified travelerfrom PAMPLONA


Posted Jul 14, 2014
1 out of 5
by Stevefrom Cheshire

Don't Bother

Posted Jun 3, 2014
Pros: Not a lot
Cons: Refurbishment
Location: Lots to do and a fantastic Island.
This is not a four star hotel!!! The staff are curt to the point of being rude, if 4* is getting toiletries from a paper sachet stood in a stained bath (this was after a room upgrade !!!) then paying for a safe to be activated then iv'e been staying in ten star hotels. The towels were thin, old and tattered. They give you less than a Travelodge in the UK not even a glass of water let alone a coffee. The beds were old and a double was two singles pushed together, THUS IS IS 2014!!!! this outdated hotel needs a big refurbishment throughout .