Ratings based on 2,050 Verified Reviews
They paid and stayed. We double-checked. 4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Business Travelersby A verified travelerfrom Seattle
Best bed ever
Posted Jan 27, 2015Traveled for business and enjoyed the room and amenities completely
Recommended
for Everyoneby A verified travelerfrom los angeles
I use this hotel again!
Posted Jan 21, 2015easy check in and out......very comfortable and it smelled good!!! I don't like the smell of smoke.
Recommended
for Everyoneby A verified travelerfrom Los Angeles
Spacious room at great price!!
Posted Jan 5, 2015The room has its beds and closets separate from the living room, which makes the whole place a little more spacious. It has a full bathroom in the bedroom and a half bathroom by the door, which is very convenient.
Comment from Hotel Management
Jan 9, 2015 by Guest Relations, Hotel Management
Dear Mark, I thank you for sharing insight into our suite accommodations at Delano Las Vegas with the travel community. I am happy that you fully enjoyed your room and overall stay. We excitedly await your return! Kind regards, Matthew Resnick Delano Las Vegas Guest Relations
Recommended
for Everyoneby A verified travelerfrom Vacaville, CA
Hotel completely redone!
Posted Jan 5, 2015Pros: Everything new and perfect!
Cons: No improvements could be made!
Location: Although at south end of the strip, was close to trams and monorails.
Stayed here back in April, 2014, but under name of 'The Hotel at Mandalay Bay', and was great then. Hotel has now been completely revamped, and renamed 'Delano', which is still part of the MGM group. Everything was great - everything fresh and new! Jessica at the front desk remembered us back from the last trip, and Joyce from the housekeeping department kept our room perfect! Although location is at the south end of the strip, it's not in the middle of the bustle of the main part of the strip. And, the Foundation Room at the top of Mandalay Bay is great for dinner!
Comment from Hotel Management
Jan 14, 2015 by Guest Relations, Hotel Management
Dear Jerry, Thank you for your Expedia participation. I am very glad to hear that as a previous THEhotel dedicated patron, Delano Las Vegas exceeded your expectations and provided the luxury, comfort and exceptional service that you have been accustomed to. We greatly value your continued loyalty and feedback, and look forward to welcoming you back to Delano Las Vegas! Kind regards, Matthew Resnick Delano Las Vegas Guest Relations
Recommended
for Otherby A verified travelerfrom Madera, CA
Enjoyed it!!
Posted Dec 31, 2014Pros: Size of our bathroom - nice and specious!
Cons: It will be nice if more people were at the front to take care of us faster.
Location: Location wasn't really good for family with little kids. Takes forever to get to the stores but monorail helped me and saved time!
Nice and Clean! We had our dog (70lbs) but since we had nice spacious room we all were happy. Deep tub was awesome!! It will be nice if we had little bit bigger dog park. Checking-in and checking-out was not fun... Line was not too long but long waiting both time.
Comment from Hotel Management
Jan 6, 2015 by Guest Relations, Hotel Management
Dear Mari, Thank you for your constructive remarks. It pleases me to hear that you enjoyed your stay overall. I do regret, however, the extended wait time you experienced upon your arrival and departure. Please be assured, long wait times at the front desk are not standard for our hotel, but during peak arrival periods the wait may take longer than expected. On another note, we pride ourselves for being Dog Friendly and we are honored to be one of the few hotels in Las Vegas to welcome dogs. It was our pleasure to serve you and your family during your visit at Delano Las Vegas. Thank you again for your kind comments. We look forward to welcoming you back again soon. Kind regards, Matthew Resnick Delano Las Vegas Guest Relations
by A verified traveler
Nice hotel, bad manager
Posted Dec 29, 2014Checked in late in the evening for 3 night stay. Booked for 2 queen bed room. The night manager said they did not have 2 queen bed anymore for the night so he put us in 1 king bed room and promised to move us to the 2 queen bed room the next day. Called the front desk in the morning, she confirmed 2 queen bed room will be available. However on my way out, I spoke with day shift manager. He gave me hell saying no 2 queen bed room would be available for the remaining 2 nights of our stay. I reasoned that they would have 400 guests checking out that day, certainly at least one of them would checked out from 2 queen size bed room. He still insisted no 2 queen size room would be available for us. Not only that, he put on the system that the only 2 queen size bed room available would be at Mandalay Bay, not at Delano. Such a helpful manager...
Comment from Hotel Management
Jan 6, 2015 by Guest Relations, Hotel Management
Dear Valued Guest, Please accept my apology for the highly unusual service you received from one of our front desk managers during your stay. At Delano Las Vegas, we strive to provide unmatchable guest service to all of our guests, every day, utilizing the guest service standards we have instilled. We take all guest comments seriously and will be addressing your feedback with our front desk team. Thank you for reaching out to us and I hope you will consider joining us again to experience the top-notch service we mean to provide. Kind regards, Matthew Resnick Delano Las Vegas Guest Relations
Recommended
for Everyoneby A verified travelerfrom San Diego, California
Nice view from the floor to ceiling windows.
Posted Dec 29, 2014I've stayed here several times and the Delano is becoming my place to stay in Vegas. The rooms are very modern and spacious, as well as comfortable. The casino is nice also with plenty of restaurants as well as a food court. There is no reason to leave the hotel, every thing is there. I do have one complaint, the floor drinks are horrible. Either order a beer or go to the bar.
Recommended
for Everyoneby A verified travelerfrom Jeffersonville, IN
Close to the action yet quiet
Posted Dec 28, 2014Pros: Cleanliness, room size and peaceful
Cons: The price of a cup of coffee $4.82-that was ridiculous!!!!!!!!!!!!!!!!!
Location: It was connected to Mandalay Bay Casino, which connected to Luxor, which connected to Excalibur, which connected to New York, New York etc
it was a fantastic suite. Just minutes away (walking) to the casino action. The room was modern and large and super quiet.
Recommended
for Everyoneby A verified traveler
nice hotel in the Mandalay Bay Complex
Posted Dec 28, 2014Pros: Rooms were very nice
Cons: Make the coffee free in the rooms
Location: on the end of the strip but there is plenty to do in the Mandalay Bay, Luxor, Excalibur which are all connected
Rooms were fine; staff was very friendly; there seemed to be an extra charge for everything. I don't think I have stayed in a hotel that charged for the in room coffee maker ($4.00!) There is a 25.00 daily "resort fee" which doesn't seem to add anything that I could see. The fitness center is in the Mandalay Bay so you have to walk through the casino to get there--sort of inconvenient.
Comment from Hotel Management
Jan 6, 2015 by Guest Relations, Hotel Management
Dear Valued Guest, I appreciate you for taking the time to share your comments regarding your recent visit. While I am happy to hear that you enjoyed your room accommodations and received excellent service from our staff, I regret the disappointments you experienced with our amenities and additional charges. Please know, we are a full-service resort and offer a variety of amenities and services to anticipate all of our guests’ individual needs. Although, certain amenities are offered for an additional charge, we also do provide some amenities complimentary. Lastly, our overall resort pricing is very competitive to that of other AAA Four Diamond properties on the Strip. Thank you for taking the time to review your stay with us and other travelers. We will take your comments into consideration during future pricing discussions. Kind regards, Matthew Resnick Delano Las Vegas Guest Relations
Recommended
for Everyoneby A verified travelerfrom MIami Fl
New & modern makeover
Posted Dec 25, 2014Pros: Very calm atmosphere and comfortable small suite.
Cons: Lobby music was a little loud for us senior citizens
We had stayed at The Hotel for many years (previous name) and loved having the two rooms as I am an early riser and my husband likes to sleep in. Also having the additional half bath is really nice. We will continue to stay here even now with the change.
Comment from Hotel Management
Jan 1, 2015 by Guest Relations, Hotel Management
Hello Jimae, Thank you for your 5-star review of Delano Las Vegas. I appreciate you providing your positive feedback about your recent stay. I am elated to hear that you enjoyed your stay and that you will continue to share more experiences here with us in Las Vegas. We value your loyalty and feedback, and would love to welcome you back to Delano Las Vegas again soon! Kind regards, Matthew Resnick Delano Las Vegas Guest Relations