The place was so comfortable and easy that we wanted to extend the stay. However, despite Koala’s flippant “we’re so glad you’re here…reach out for anything…” when we reached out they didn’t reply. We tried to message but that icon didn’t work via Vrbo. We tried again, then again on their “thanks for your message, we’ll reply within 24 hours but add anything here…” messsage. They never replied, leading to stress on where we’re going to be staying and when to give up trying to extend.
Also, the check in spiel trying to promote tickets, timeshare sale sessions etc etc, after many many hours of travel and jet lag and oblivious to clearly irritated young kids was simply in empathetic. Just let us get in and rest and then we’ll be keen, but 15+ minutes of hammering us with so much information is counterproductive.
The unit itself was perfect for the stay.