Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Charleston,SC

Hotel Located next to the London Eye

Posted Jan 14, 2015
Pros: Friendly Staff, Clean Rooms.
Location: Located Next to the London Eye, a short walk to Parliament and Westminster Abbey, Very Close to the Shopping District.
Fantastic Hotel, Excellent Service will stay at this hotel in the future.
5 out of 5
for Everyone
by A verified travelerfrom wiltshire

Good London location

Posted Jan 1, 2015
For our family visit to London we could not have chosen a better location. The South Bank is lively with lots of street entertainment as well as the London Eye. London Aquarium, London Dungeon and National Theatre all just outside the hotel. We walked over the bridge to Westminster. We only stayed one night so we did not really get time to try the hotel's facilities but the pool looked lovely. Our river view was a little obscured by the London Eye but there was no denying we were in London. We would like to mention the door staff who were particularly welcoming and helpful. There was one doorman who stood out but unfortunately we did not note his name. We also highly recommend the Afternoon Tea Bus owned by the BB Bakery. It was a great way to see London and the tea was delicious
4 out of 5
for Everyone
by A verified traveler


Posted Dec 28, 2014
The hotel is looking a little "tired", particularly in the restaurant and bar areas. But, excellent service and room was clean. Room wasn't very warm and temp. controls didn't seem to work.
2 out of 5
by A verified travelerfrom Marl


Posted Dec 19, 2014
Pros: Der Ausblick
Cons: siehe oben
Location: Zentral am Riesenrad London Eye, alle sehenswerten Stadtteile sind gut erreichbar
1.) Safe funktioniert erst nach Reparatur 2.) Wir waren zu Dritt auf einem Zimmer mit 2 Queens-Betten. Fast alles für die 3. Person fehlte, z. B. Bademantel, Duschgel, Gläser usw. 3.) Benutztes, wie z. B. Servietten, wurden nicht ersetzt 4.) keine Toilettenbürste auf dem Zimmer 5.) auf einem Schild in unserer 3. Etage steht geschrieben: Eismaschine auf der 4. Etage. Dort gab es aber kein Eis musste ich nach etwas längerer Suche feststellen 6.) Unklarheit was die WLAN-Gebühren angeht 7.) teilweise unfreundliches Personal 8.) Entschuldigungen des Personals für Unannehmlichkeiten wirken nicht glaubhaft 9) Unserer Meinung nach renovierungsbedürftig (unser Badezimmer z. -B. hatte zwei kaputte Bodenfliesen) Zum Hotelteam: - nach jeweiliger Aufforderung zur Nachbesserung überwiegend guter Service - von der Kritik auszunehmen sind die Mitarbeiter der Hotellobby Fazit: Für den gezahlten Preis die größte Enttäuschung seit Jahren - und wir reisen viel.
5 out of 5
for Everyone
by A verified travelerfrom USA

Fabulous location. Great hotel. Highly recommended

Posted Dec 16, 2014
Pros: Swimming pool was fabulous as it was so long (?25m). Great showers for use afterwards. Quiet even though in heart of London.
Cons: Would have preferred free wifi, as wifi only available free in the public areas. Executive Room refreshments make it 3 or 4 people from room.
Location: Excellent. Big Ben, Houses of Parliament on doorstep. Churchill War Rooms very close and well worth a trip. The tube station just over bridge.
Enjoyed a wonderful stay. Hotel room spacious with view of Big Ben and London Eye. Very clean, lovely towels. In room dressing gowns and slippers. In room kettle for tea that was replenished daily. Missed not having a fridge (just the mini bar). Staff very helpful. Starbucks located just behind the hotel and it was useful to access the wifi at that location. Could walk to restaurants on South Bank, and easily walked to Buckingham Palace. If opened window we could hear Big Ben chime. Enjoyed a visit to Houses of Parliament. One of the best locations in London for a hotel. If you have the money, it is well worth staying at the hotel. We had Executive Room access, which gave free breakfast for two and then light refreshments including beer and wine in the early evening.
4 out of 5
for Everyone
by A verified travelerfrom S

Ottima location in pieno centro

Posted Nov 3, 2014
Albergo un po vecchio e con qualche acciacco. Personale molto gentile e pronto ad aiutarti ad ogni occasione. Colazione piuttosto debole per un 5 stelle direi forse anche pessima
5 out of 5
for Everyone
by A verified travelerfrom b

Wow what a great place

Posted Oct 28, 2014
What a surprise great hotel excellent staff great location I booked the executive room overlooking Big Ben couldn't fault anything although beans and tomatoes at breakfast would be great but that's my only gripe
4 out of 5
for Families
by Jérômefrom Suresnes

Notre we a londres

Posted Oct 28, 2014 on Hotels.com
Hotel tres bien situ, personnel tres sympa
4 out of 5
for Business Travelers
by Charlesfrom London

Not bad for central London.

Posted Oct 21, 2014 on Hotels.com
A very nice stay in this hotel although the exterior building and corridors are looking a bit tired.
4 out of 5
for Everyone
by A verified travelerfrom L. from North Carolina

London, Marriott County Hall

Posted Oct 19, 2014
The hotel has a great location close to major attractions. The staff was friendly and helpful but there is only one restaurant. The room was not what I expected for $650. Per night. The decor was well worn with patched fabric on the small sofa.