Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom b

Wow what a great place

Posted Oct 28, 2014
What a surprise great hotel excellent staff great location I booked the executive room overlooking Big Ben couldn't fault anything although beans and tomatoes at breakfast would be great but that's my only gripe
4 out of 5
for Everyone
by A verified travelerfrom L. from North Carolina

London, Marriott County Hall

Posted Oct 19, 2014
The hotel has a great location close to major attractions. The staff was friendly and helpful but there is only one restaurant. The room was not what I expected for $650. Per night. The decor was well worn with patched fabric on the small sofa.
5 out of 5
for Everyone
by A verified travelerfrom London, Mariott County Hall

5 days in London

Posted Oct 6, 2014
We staied 5 days in London. Had a very good time. We visited the city of London an the Greenwich Obsrrvatory. You can get rapidly to all atractions of London. Waterloo Station, Westminster and the Bus Station St Thomas' are very near.
4 out of 5
for Everyone
by A verified travelerfrom Pennsylvania

Room without a pleasant view...

Posted Sep 30, 2014
Pros: Its distinct architectural character and the size of the room for a London hotel!
Cons: For a Marriott, we were surprised by the worn condition of the carpets in public spaces and elevators. The hot water is exceedingly "HOT"!
Location: The hotel is beautifully situated on the Thames across from Westminster and Parliament. However, it is removed from the main shopping and museums area
Our overall experience was very pleasant! Had we been staying more than one night, we would have been disappointed with the prospect from our windows. The room was spacious, well appointed with positive ventilation and spotlessly clean! There were three members of our family traveling together, so we had ample room and adequate towels. All of the staff was exceptionally pleasant and helpful.
4 out of 5
for Business Travelers
by A verified traveler

excellent position for a london visit

Posted Sep 29, 2014
Cons: Could improve breakfast facilities or explain there could be a 20 min table wait.
A bit faded, and either need to have a breakfast booking system/explain in advance that you may have to wait in the bar for circa 20 minutes. Or provide a speedy continental somewhere else at peek times.
4 out of 5
for Business Travelers
by A verified travelerfrom hastings

Great hotel

Posted Sep 25, 2014
Pros: The staff.
Cons: Lifts to balance distance to rooms. Size of executive lounge.
Location: Very accessible to both sides of the river.
Most noticeable the friendliness of staff. Outside and inside.even taxi drivers commented on friendliness. My room was very comfortable but too far away from lifts. Check in very very good and helpful. Had not stayed there for a few years, would go back.
5 out of 5
for Everyone
by A verified travelerfrom Stoke-On-Trent

Lovely hotel with a stunning view

Posted Sep 20, 2014
Worth every penny!! Great location, friendly staff, comfy rooms and I got a cheeky free upgrade to a balcony suite.
1 out of 5
by A verified travelerfrom New York

Good location

Posted Sep 16, 2014
Pros: Location
It was horrible, and the night Manager lied to me.
5 out of 5
for Everyone
by A verified travelerfrom West Mersea

Perfect Location in London for site seeing

Posted Aug 26, 2014
Pros: The staff were very good, polite and helpful. The bed was very comfortable and the room (504) was very quite.
Location: The hotel is right next to the London eye and is close to Theatre land.
The moment you walk through the door, you are warmly greeted by the door staff and directed to reception, where you are given another warm welcome. Check in was a breeze with the very efficient members of staff. They walk you around to the lifts and let you know where you need to go. We were in Room 504, which overlooked Jubilee gardens and we had a view of the London eye and the River Thames. The bed was very comfortable and had luxury cotton sheets and ample amounts of pillows. Actually the bed was huge! The bathroom was very clean and had some very nice toiletries which included hair shampoo, conditioner, body lotion etc. So if you are only staying for a night or two, then you don't need to bring you own. The shower was VERY powerful and easy to control the temperature. The overall condition of the room was very well presented. We had breakfast at the hotel, continental style, which was very nice too, lots of choice and most of it was either "homemade" or organic. They even have their own Hens for their eggs, which we could see from our table! Nice touch. When we checked out, I did say that I thought the hotel was very lovely to the guy at check out, he informed me that the hotel rooms are going to start to be upgraded next year, this surprised me as I thought they we great already.
5 out of 5
for Everyone
by A verified travelerfrom UK

The Heart of London

Posted Aug 21, 2014
Pros: Very helpful and courteous staff. Nice bar to relax and have a cocktail
Cons: Nothing I can think of - although we did think the front walkway into the hotel could have been cleared of litter.
Location: The South Bank has a lot to offer, very easy to get into central London, theatre land, sightseeing and shopping, on foot and right next to the Thames
Meeting up with friends for a girly weekend. Saturday walking distance to the Savoy for dinner and a show and Sunday walking distance to Buckingham Palace for the afternoon. We also managed to get to the Tower of London to see the 'poppies' when we took the River Bus situated adjacent to the Hotel. All in all a great place/choice to stay.