Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Fabulous location. Great hotel. Highly recommended

Posted Dec 16, 2014
Pros: Swimming pool was fabulous as it was so long (?25m). Great showers for use afterwards. Quiet even though in heart of London.
Cons: Would have preferred free wifi, as wifi only available free in the public areas. Executive Room refreshments make it 3 or 4 people from room.
Location: Excellent. Big Ben, Houses of Parliament on doorstep. Churchill War Rooms very close and well worth a trip. The tube station just over bridge.
Enjoyed a wonderful stay. Hotel room spacious with view of Big Ben and London Eye. Very clean, lovely towels. In room dressing gowns and slippers. In room kettle for tea that was replenished daily. Missed not having a fridge (just the mini bar). Staff very helpful. Starbucks located just behind the hotel and it was useful to access the wifi at that location. Could walk to restaurants on South Bank, and easily walked to Buckingham Palace. If opened window we could hear Big Ben chime. Enjoyed a visit to Houses of Parliament. One of the best locations in London for a hotel. If you have the money, it is well worth staying at the hotel. We had Executive Room access, which gave free breakfast for two and then light refreshments including beer and wine in the early evening.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Ottima location in pieno centro

Posted Nov 3, 2014
Albergo un po vecchio e con qualche acciacco. Personale molto gentile e pronto ad aiutarti ad ogni occasione. Colazione piuttosto debole per un 5 stelle direi forse anche pessima
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Wow what a great place

Posted Oct 28, 2014
What a surprise great hotel excellent staff great location I booked the executive room overlooking Big Ben couldn't fault anything although beans and tomatoes at breakfast would be great but that's my only gripe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L. from North Carolina

London, Marriott County Hall

Posted Oct 19, 2014
The hotel has a great location close to major attractions. The staff was friendly and helpful but there is only one restaurant. The room was not what I expected for $650. Per night. The decor was well worn with patched fabric on the small sofa.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, Mariott County Hall

5 days in London

Posted Oct 6, 2014
We staied 5 days in London. Had a very good time. We visited the city of London an the Greenwich Obsrrvatory. You can get rapidly to all atractions of London. Waterloo Station, Westminster and the Bus Station St Thomas' are very near.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Room without a pleasant view...

Posted Sep 30, 2014
Pros: Its distinct architectural character and the size of the room for a London hotel!
Cons: For a Marriott, we were surprised by the worn condition of the carpets in public spaces and elevators. The hot water is exceedingly "HOT"!
Location: The hotel is beautifully situated on the Thames across from Westminster and Parliament. However, it is removed from the main shopping and museums area
Our overall experience was very pleasant! Had we been staying more than one night, we would have been disappointed with the prospect from our windows. The room was spacious, well appointed with positive ventilation and spotlessly clean! There were three members of our family traveling together, so we had ample room and adequate towels. All of the staff was exceptionally pleasant and helpful.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

excellent position for a london visit

Posted Sep 29, 2014
Cons: Could improve breakfast facilities or explain there could be a 20 min table wait.
A bit faded, and either need to have a breakfast booking system/explain in advance that you may have to wait in the bar for circa 20 minutes. Or provide a speedy continental somewhere else at peek times.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom hastings

Great hotel

Posted Sep 25, 2014
Pros: The staff.
Cons: Lifts to balance distance to rooms. Size of executive lounge.
Location: Very accessible to both sides of the river.
Most noticeable the friendliness of staff. Outside and inside.even taxi drivers commented on friendliness. My room was very comfortable but too far away from lifts. Check in very very good and helpful. Had not stayed there for a few years, would go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stoke-On-Trent

Lovely hotel with a stunning view

Posted Sep 20, 2014
Worth every penny!! Great location, friendly staff, comfy rooms and I got a cheeky free upgrade to a balcony suite.
1 out of 5
by A verified travelerfrom New York

Good location

Posted Sep 16, 2014
Pros: Location
It was horrible, and the night Manager lied to me.