Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

nice Hotel, nice location

Posted Feb 18, 2015
Pros: Staff and Internal Very good.
Cons: bedroom doors
Booked this hotel for valentines day and the wifes Birthday, It seemend in a great location and looks very nice. turned up and it is a great hotel, staff very good. had a great time but went to sleep hoping for a good nights sleep and got woke up about 5-6 times , not sure whever the main bedroom doors need looking at but you can hear everything. One of the staff came up with a trolly at some point too; so sleep wise very on and off, I would say if you spend £170 for a night you expect more. some people may not be bothered but i have children and sleep to me is gold dust, if you dont mind being woken up 6 times in the night its the perfect place.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent

Amazing stay!

Posted Feb 16, 2015
The hotel was amazing in every way; the staff were polite and welcoming, the hotel was clean and pristine and the room was beautiful :) The location was perfect for sightseeing around London and the view of London eye from our window was an added bonus! Would definitely recommend to others and no doubt we will be back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2015
Shame whirlpool wasn't working that would have made it perfect for us
3 out of 5
Recommended
for Couples
by A verified travelerfrom Birmingham

Close to Parliament & London Eye

Posted Feb 11, 2015
Pros: location location location
Cons: Maintain the room facilities with the promised view
Location: Right in the centre of Parliament!
We'd booked in here, as my girlfriend had suggested staying on a friends floor (!!!), to which I'd pointed out my age, and lack of student lifestyle! Easy to find, it's just around the corner from the Houses of Parliament and next door to the London Eye. The room we had was changed to match our requirements re: King size bed, however, this meant that the promised "Big Ben View" wasn't available, though we did have a view of the Thames and the London eye. Comfy room, nice big bed, but the heating / air con was a little on the noisy side.
4 out of 5
Recommended
for Families
by A verified travelerfrom Cambridge, UK

Good London hotel being a part of history

Posted Jan 31, 2015
Pros: Actual building being part of londons history and good sized room and lovely pool
Cons: Please inform visitors of access to swimming pool before you get there and then have to go to collect the code
Location: Tube station nearby. Westminster abbey and Big Ben and London Eye all on doorstep.
Very relaxed and comfortable. Stayed for mother's 80th birthday and had a great night. Close to all London amenities. Large room. Use of swimming pool also good and large pool.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom busan

런던아이 바로 옆

Posted Jan 27, 2015
고급 호텔 답게 서비스와 시설면에서 매우 만족스러웠다. 그리고 역사적인 건물에 호텔이 있으니 기분도 낼 수 있을듯!! 또한 위치도 굉장히 좋다. 걸어서 대부분의 관광지를 둘러볼 수 있다.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex/Suffolk UK

Special Birthday treat at iconic County Hall Hotel

Posted Jan 26, 2015
Pros: This historic hotel was full of charm and character with a lovely ambiance still keeping the personality and features of this iconic hotel.
Cons: nothing
Location: On the embankment within easy walking distance to top attractions including London Eye, Westminster, Theatre land or just exploring the South Bank
Fabulous stay in this wonderful hotel from afternoon high tea served in the library to the beautiful rooms and fantastic views over the Thames , Big Ben and the London Eye. Central for all attractions and west end shows. Highly professional but friendly staff made our stay memorable. Delighted to be upgraded to an executive suite for my special birthday celebration. Great having swimming pool/spa on 6th floor. Growing up in London we loved the history of this building, originally the seat of London Government now an elegant five star traditional hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charleston,SC

Hotel Located next to the London Eye

Posted Jan 14, 2015
Pros: Friendly Staff, Clean Rooms.
Location: Located Next to the London Eye, a short walk to Parliament and Westminster Abbey, Very Close to the Shopping District.
Fantastic Hotel, Excellent Service will stay at this hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wiltshire

Good London location

Posted Jan 1, 2015
For our family visit to London we could not have chosen a better location. The South Bank is lively with lots of street entertainment as well as the London Eye. London Aquarium, London Dungeon and National Theatre all just outside the hotel. We walked over the bridge to Westminster. We only stayed one night so we did not really get time to try the hotel's facilities but the pool looked lovely. Our river view was a little obscured by the London Eye but there was no denying we were in London. We would like to mention the door staff who were particularly welcoming and helpful. There was one doorman who stood out but unfortunately we did not note his name. We also highly recommend the Afternoon Tea Bus owned by the BB Bakery. It was a great way to see London and the tea was delicious
4 out of 5
Recommended
for Everyone
by A verified traveler

Christmas

Posted Dec 28, 2014
The hotel is looking a little "tired", particularly in the restaurant and bar areas. But, excellent service and room was clean. Room wasn't very warm and temp. controls didn't seem to work.