Novotel London ExCeL Reviews

The hotel was well maintained, the staff friendly and the breakfast was amazing! And only 20 minutes from London!

Good for families on a budget and had everything you need in a hotel. Ideal for the O2 arena and easy access into London.

Where to begin: - they are currently doing renovations. At precisely 9:00 AM, seven days/week, the jack-hammering or tile removal starts. So good luck sleeping in. No luck on any other floors; higher up seemed loudest, but the reverberations go throughout the building. - "minibar (paying)" apparently includes the waters that are in the room supplied right beside the complimentary coffee. No sign to indicate charges. Two Pound 75 a bottle; I 'enjoyed' that surprise on checkout. - the TV is bolted to the table, which is fine, but the lamp next to it is also bolted into the table, so you can't move it. If it's in the way of viewing from the other bed, too bad. - toilets need a fan But, to be fair, it had good bathrooms and a nice location. When they are done fixing the joint up it should be very nice, but right now stay away.

Close to the O2, located in very pleasant docklands area. Hotel is very clean and comfortable. Staff were extremely helpful. I would certainly stay there again.

I stayed at this hotel for 3 nights. The room is comfortable and clean.

Hotel was lovely, clean, quiet and comfortable. Would definitely stay here again, and hopefully the DLR may be running this time. The front staff were very helpful. Upon requesting extra pillows at the front desk, by the time we had got to our room on the second floor housekeeping were already there! Perfect location for the O2 and the Excel. It also boasts a delightful outside terrace overlooking the docklands, which was lovely on a very hot July Saturday afternoon. After being in the centre of London all day, to come back to and sit with friends having a drink or three!!!

Room booked for three but towels and coffee cups for two. Service to rectify very slow. Restaurant terrible. Dirty cups and tea pots, tea was cold, new tea requested and brought in a coffee jug (which as also cold) breakfast eggs were badly cooked and general level of the breakfast was some of the worst experienced anywhere. Access form parking to hotel is very difficult...a disabled person could not navigate this. Chairs in reception are uncomfortable and glasses used in the bar are not suitable for the product... beer glasses used for serving continental lager... these are BA completely different drink and should not be served in the same glass. Overall very poor rating. This hotel does not come close to the four stars it claims to hold.

Good priced hotel about 15 minutes by metro to center

Comfortable setting, close to LCY. Trains into London fast except on wekns we Hen schedules change

Since the moment we got to the hotel the staff went out of their way to accommodate to our every need, delicious breakfast, spacious and very clean rooms, the hotel is in a good area felt very safe walking back at night, there are a few restaurants and cafés just across the street and the DSL is like a 4 minute walk and the Emirates_Air_Line_(gondola_lift) is right on the same street.