Novotel London ExCeL Reviews

Close to the O2, located in very pleasant docklands area. Hotel is very clean and comfortable. Staff were extremely helpful. I would certainly stay there again.

I stayed at this hotel for 3 nights. The room is comfortable and clean.

Hotel was lovely, clean, quiet and comfortable. Would definitely stay here again, and hopefully the DLR may be running this time. The front staff were very helpful. Upon requesting extra pillows at the front desk, by the time we had got to our room on the second floor housekeeping were already there! Perfect location for the O2 and the Excel. It also boasts a delightful outside terrace overlooking the docklands, which was lovely on a very hot July Saturday afternoon. After being in the centre of London all day, to come back to and sit with friends having a drink or three!!!

Room booked for three but towels and coffee cups for two. Service to rectify very slow. Restaurant terrible. Dirty cups and tea pots, tea was cold, new tea requested and brought in a coffee jug (which as also cold) breakfast eggs were badly cooked and general level of the breakfast was some of the worst experienced anywhere. Access form parking to hotel is very difficult...a disabled person could not navigate this. Chairs in reception are uncomfortable and glasses used in the bar are not suitable for the product... beer glasses used for serving continental lager... these are BA completely different drink and should not be served in the same glass. Overall very poor rating. This hotel does not come close to the four stars it claims to hold.

Good priced hotel about 15 minutes by metro to center

Comfortable setting, close to LCY. Trains into London fast except on wekns we Hen schedules change

Since the moment we got to the hotel the staff went out of their way to accommodate to our every need, delicious breakfast, spacious and very clean rooms, the hotel is in a good area felt very safe walking back at night, there are a few restaurants and cafés just across the street and the DSL is like a 4 minute walk and the Emirates_Air_Line_(gondola_lift) is right on the same street.

Small room and no room to move around in once the sofa bed was pulled out, from American standards. Very close to the DLR which was very convenient.

my only complaint was that, even though the room had it's own thermostat, the A/C didn't work, and I would have liked a free breakfast, but for the most part, a pretty decent hotel...

Excellent staff and a great place to stay if going to the O2.