Ratings based on 469 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Brighton UK
Excellent hotelPosted Jul 21, 2014
Pros: Very clean, very relaxed.
Location: Close to Excel exhibition space and the O2.
Close to the O2, located in very pleasant docklands area. Hotel is very clean and comfortable. Staff were extremely helpful. I would certainly stay there again.
for Everyoneby A verified traveler
Very nice hotelPosted Jul 21, 2014
Pros: It is clean
Location: At 10 minutes by DLR from shopping mall Westfield. Nearby de docks and ExCel convention center
I stayed at this hotel for 3 nights. The room is comfortable and clean.
for Everyoneby A verified traveler from Nottingham
Lovely hotel in the heart of London's docklandsPosted Jul 21, 2014
Hotel was lovely, clean, quiet and comfortable. Would definitely stay here again, and hopefully the DLR may be running this time. The front staff were very helpful. Upon requesting extra pillows at the front desk, by the time we had got to our room on the second floor housekeeping were already there! Perfect location for the O2 and the Excel. It also boasts a delightful outside terrace overlooking the docklands, which was lovely on a very hot July Saturday afternoon. After being in the centre of London all day, to come back to and sit with friends having a drink or three!!!
by A verified traveler from Texas
Posted Jul 18, 2014
Pros: On departure the staff were friendly and apologetic
Cons: Every level of service... room cleanliness. Room layout (the architect must be a flexible midget... why have the mirror facing inwards so it cannot be
Location: Mostly closed... at this was July
Room booked for three but towels and coffee cups for two. Service to rectify very slow. Restaurant terrible. Dirty cups and tea pots, tea was cold, new tea requested and brought in a coffee jug (which as also cold) breakfast eggs were badly cooked and general level of the breakfast was some of the worst experienced anywhere. Access form parking to hotel is very difficult...a disabled person could not navigate this. Chairs in reception are uncomfortable and glasses used in the bar are not suitable for the product... beer glasses used for serving continental lager... these are BA completely different drink and should not be served in the same glass. Overall very poor rating. This hotel does not come close to the four stars it claims to hold.
for Everyoneby A verified traveler from croatia
Good value and free wifiPosted Jul 16, 2014
Pros: Free wifi and price
Cons: It is 15-20 minutes from center
Location: Not much to do near hitel so this is not good
Good priced hotel about 15 minutes by metro to center
for Couplesby A verified traveler from Danbury, CT
Far but closePosted Jul 16, 2014
Pros: Close to London City Airport ( about 10 min.)
Cons: We requested wake up calls and they forgot to do so one morning. Talk about panic getting ready to catch a tour.
Location: Out of the way from London, but they have an excellent transit system
Comfortable setting, close to LCY. Trains into London fast except on wekns we Hen schedules change
for Everyoneby A verified traveler from Miami
Beautiful hotel, friendly staff, near DSL, PERFECTPosted Jul 14, 2014
Since the moment we got to the hotel the staff went out of their way to accommodate to our every need, delicious breakfast, spacious and very clean rooms, the hotel is in a good area felt very safe walking back at night, there are a few restaurants and cafés just across the street and the DSL is like a 4 minute walk and the Emirates_Air_Line_(gondola_lift) is right on the same street.
for Everyoneby A verified traveler from Pennsylvania USA
Nice hotel. Small but fairly comfortable.Posted Jul 11, 2014
Small room and no room to move around in once the sofa bed was pulled out, from American standards. Very close to the DLR which was very convenient.
for Everyoneby A verified traveler from Orlando, FL
Convenient to the O2 arena and the train systemPosted Jul 9, 2014
Pros: very easy to find transportation, and close to a small grocery store. The staff were all excellent
Cons: I would have like to see a complimentary breakfast, and working A/C
my only complaint was that, even though the room had it's own thermostat, the A/C didn't work, and I would have liked a free breakfast, but for the most part, a pretty decent hotel...
for Everyoneby A verified traveler from Cardiff
Great hotel for the O2Posted Jul 6, 2014
Excellent staff and a great place to stay if going to the O2.