St. Pancras Renaissance London Hotel Reviews

We're offered an upgrade for an extra fee,we took up the offer and we're escorted to the most gorgeous suite ,absolute luxury ,a fabulous night .Then the next morning all our luggage was taken to the Eurostar,not only that ,they took us through immigration and actually loaded our bags on to the train,what service? A must stay

Stayed for one night for my birthday weekend. Room was lovely, facilities great. Was delivered a slice of cake for my birthday, without anybody asking. Perfect.

Good, but noisy plumbing. Loud vibration each time hot tap turned on!

After a rather frosty welcome from the reception staff, we thoroughly enjoyed our stay in this wonderful Hotel.

it was a lovely hotel and great position for getting about London. The twin room we had was a bit small but was well equipped. The staff were great, friendly and helpfull. We couldn't get a treatment in the spa when we arrived, as we would of liked to use the hotel in full. Food in the Gilbert Scott resturant was great. I stayed with a friend but want to go again with my husband.

Everyone from door man to check in staff to concierge to restaurant staff were excellent and all acknowledged you. We were there for a private event and everything associated with that was also excellent. Buffet breakfast was good quality. Only mini downside was having to wait for each cup of coffee

Perfectly adequate but not commensurate with price paid. Rooms tight and small bathroom for 2 people without separate shower. Difficult to adjust air con. House staff very helpful and pleasant bar area. Don't need to stay to experience the beauty of the renovated old train station. Too expensive. Breakfast mediocre.

Was unaware of the £60.00 fee for rollaway bed this cost is hidden within the small print . hotel staff very rude.charged us for the bed but did not provide extra facilities for a 3rd adult. We had to ask for everything towels/cup/glasses soap tea and coffee. View from room was onto a brick wall. Hotel rate to expensive for what it offers rooms no better than the premier inns I've stayed at

Third stay and very disappointing this time. Huge party of 300 guests being catered for thus my room on 6th floor was dark with a very small bathroom. Breakfast was dreadful. Hot food cold on buffet. Took thirty minutes for a pot of tea to arrive and when it did and I got back from getting food off buffet my cup and milk had disappeared before I had even poured a cup of tea. The breakfast area was overcrowded with the large party and the hotel should have told other guests that this was going to happen I complained about my very poor breakfast experience and hinted at getting a refund for this appalling experience and none was given. Won't be staying there again. Found a far better deal and hotel experience round the corner at the superb Great Northern Hotel.

Good staff helpful room comfortable .where very helpful