Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Sutton Coldfield UK

Very good location for travelling by train or tube

Posted Feb 27, 2015
Pros: The location and quietness
Cons: I had a moroccon massage and found the receptionist at the Spa not very friendly
Location: Lots of lovely shops and cafes at St. Pancras station i.e. Fortnum & Mason
Beds are comfortable, room very quiet. Beautiful reception area and bar
5 out of 5
for Everyone
by A verified travelerfrom St Albans, UK

A special treat in London

Posted Feb 23, 2015
Pros: The twin beds were like small doubles and incredibly comfortable. Staff always attentive and keen to look after us.
Location: very central
My son and i were meeting friends from Seattle who were over and staying at the hotel. We decided we would treat ourselves and it really was a treat. My son used the gym, we didnt use the pool but it looked good.
5 out of 5
for Everyone
by A verified travelerfrom Bath

Wonderfully convenient for Eurostar

Posted Feb 18, 2015
Lovely dinner in thr Gilbert Scott restaurant and breakfast in the Booking Office. Very comfortable beds and helpful staff.
5 out of 5
for Everyone
by A verified traveler

Very nice hotel directly at the train station

Posted Feb 16, 2015
Staff is really friendly and helpful, only 2 Minutes to the Eurostar, great food and really nice atmosphere
5 out of 5
for Everyone
by A verified travelerfrom San Francisco, CA

Try the Chambers experience if you can

Posted Feb 14, 2015
Pros: Service, Old world charm, proximity to the train, large rooms
Cons: Nothing
Location: Walk to the tube or to the fantastic Fish shop on Leigh Street if you have had enough of the rich & famous lifestyle and just need some fish
I originally selected this hotel for the great Expedia rate and proximity to the Eurostar trains; you can't get closer it's literally right on top of the station. I highly recommend this hotel it's absolutely beautiful, restored back to some of the grandeur that this place had back in the late 1800's - very classy. I was only there for one night but knew I was coming back to the UK later that week so when I booked again I tried upgrading to one of the Suites - it was amazing, personal service from the staff (you get a butler), access to an exclusive club serving food and drinks all day and amazing rooms with high ceilings and tremendous views of the train station out the large windows. I will be returning here for my next stay in London.
5 out of 5
for Couples
by A verified travelerfrom Sheffield, England

Fantastic central London location.

Posted Feb 9, 2015
Pros: Architecture Friendliness and efficiency of the staff.
Location: Access to the tube provides the best possible links to the whole of the city. Regent's Park and The British Museum are good local attractions.
The stay was too brief. We really want to spend a couple of nights to enjoy the facilities of the hotel as well as the city.
2 out of 5
by A verified travelerfrom Portsmouth, UK


Posted Feb 5, 2015
Pros: Good location for St Pancras but limited by poor access to the station.
Cons: Free wifi, basic at least.
i was disappointed with this historic hotel. The room I got was in the new part and limited access to the historic part and old public rooms. Access from the station including Eurostar is poor with limited signposting. Given the newer rooms are more business focused there was no desk and basic Internet and wifi was extra. The restaurant in the old booking office was noisy so went to the excellent Italian restaurant next door. Very disappointed.
4 out of 5
for Couples
by A verified travelerfrom London

Lovely Hotel

Posted Feb 2, 2015
Pros: The Breakfast
Its a lovely Hotel. The Spa facilities are quite good, but I have been to better ones for less money. The therapies are overpriced. I only stayed the one night as a birthday treat for my boyfriend and he really enjoyed it. The breakfast is amazing!!
3 out of 5
by A verified traveler


Posted Jan 24, 2015
5 out of 5
for Couples
by A verified traveler

Great location, beautiful hotel, wonderful staff!

Posted Jan 20, 2015
Pros: Everything!
Cons: Nothing that we noticed.
Location: Close to the tube and train station so any easy trip to any place in the city.
Beautiful hotel. Take the tour to see all the wonderful aspects of this great building. Very comfortable bedding, great service, very nice spa and the perfect location to get around the city.