Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Handy for the trains!

Posted Jun 21, 2015
Pros: Pretty much everything!
Cons: Fresh milk with the tea and coffee making facility and biscuits (couldn't find any) Lighting a bit on the dim side...
Location: Train and taxi at the door...the world (London at least) your oyster
Reborn splendour of a bygone age combined with modern comfort. Comfortable and clean room, everything one would expect from a five star hotel. Welcoming, friendly and very helpful staff.
5 out of 5
Recommended
for Other
by A verified traveler from aberdeen

Well looked after

Posted Jun 1, 2015
Pros: Helpful and friendly staff
Location: British museum is walking distance as are train stations
The staff were friendly and very helpful. I travelled with my mum who needed a wheelchair whilst there and nothing was too much trouble. The room was excellent and the hotel looks amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Posted Jun 1, 2015
Pros: The architecture
Location: Location - near Euston, Also convenient for the underground, Easy to get the O2 and the V & A and Harrods
A very pleasant experience. I was a single person in a double room, loads of space. The room was very clean and the bed was comfy. I was at the back of the hotel which was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlisle

Perfect for travellers via St Pancras/Kings Cross

Posted May 30, 2015
Pros: Central position, good rooms/bathrooms, wonderful helpful staff.
Cons: Public seating no so low - apparently many people complain about this.
Location: Inside St Pancras Station, next to Kings Cross station, 10 minutes' walk from Euston, with taxis in the forecourt and public transport just outside
Staff fantastic as always. I really don't like the dark, noisy bar with its low seats, where breakfast is served. there are no quiet, comfortable public spaces to sit.
5 out of 5
Recommended
for Everyone
by A verified traveler

A tale of two hotels...

Posted May 28, 2015
The new Barlow building is OK but not amazing. The old part of the hotel (junior suites) is spectacular. Expensive, but spectacular :)
3 out of 5
by A verified traveler

Posted May 23, 2015
Beautiful on the outside, dated on the inside. Wish it had lived up to the promise more!
1 out of 5
by A verified traveler from uk

Never again

Posted May 19, 2015
Pros: The building is amazing .
Cons: Revert back to comments
The most uncomfortable bed ever , breakfast was luke warm served on cold plates .
5 out of 5
Recommended
for Everyone
by A verified traveler from Laval. Canada

Séjour Londonien.

Posted May 11, 2015
Cons: Les serviettes dans les salles de bain pourraient être rafraîchies.
Location: A visiter avec guide cet hôtel historique.
Très bel hôtel historique à Londres. Accueil chaleureux. Très bon service. Afternoon tea de qualité. Très bien pour ceux qui désirent se rendre à Paris avec Eurostar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel.

Posted May 11, 2015
Pros: History and modern standards
Very good hotel by London standards. Modern but a superb piece of history.
4 out of 5
Recommended
for Everyone
by A verified traveler from J

Close to the Eurostar

Posted May 6, 2015
Great hotel that's very minimalist but very comforting and welcoming. Found the room and view a little undesirable but overall a nice location for an early Eurostar trip.