Ratings based on 641 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for high speed rail to Paris.

Posted Jul 26, 2015
Pros: Historic nature
Cons: Too pricey for my normal trip making.
Location: Train to Paris
Total satisfaction. Came in early, was given a room.
5 out of 5
Recommended
for Everyone
by A verified traveler

LOVLEY HOTEL BUT OVER PRICED

Posted Jul 16, 2015
Pros: Nice clean hotel lovely staff and everyone very friendly. Only the breakfast was very expensive, our daughter who is 12 was charged full adult price
Cons: Swimming times for children, we have stayed in a lot of Marriot hotels and the times to swim in this hotel for 12 years olds was ridiculous.
Location: Undergound station very close so you can get places very quick. Not much to do near hotel.
We loved this hotel but not as central to London as we thought, but the underground was very close.
1 out of 5
by A verified traveler from chile

So many issues not worth spending time telling all

Posted Jul 16, 2015
Hard to explain how disappointing this hotel is, which is so pretty and so horrible served, I even payed for a room that supposedly had even a butter, that magicaly didn't got to see in my whole stay, complained enough times to understand: it is what it is, so "I just enjoyed the self service experience". Not even going to mention the how loud the rooms are, as cars where not enough, they set a party next door!! Do yourself a favor, stay in another hotel, one that is really nice, take the underground and just go to take pictures to this place, then leave, your money will be better spent for sure than mine. (btw, Kate the night manager, worst employee ever)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but expected a little more for my money

Posted Jul 13, 2015
Hotel was nice but this was a treat as I have always wanted to stay at such a grand hotel, so expected a lot more! Hotel room was one of the new ones so quite ordinary and nothing different to any other 4* hotel.....nothing wrong at all with hotel but was just underwhelmed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk

Great character

Posted Jul 13, 2015
Pros: Staff, comfort, cleanliness, character and breakfast choices.
Cons: Access lift from St Pancras not working.
Location: Brilliant location for Eurostar, Kings Cross, British Library etc.
One night stay. Excellent staff, room comfort and cleanliness; great breakfast. Booking Office bar full of character, though it could do with a refurbishment to the upper walls; some cracks and signs of damp evident. There was a strange smell in the ground floor corridor leading to the lifts, perhaps coming from the loos.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Handy for the trains!

Posted Jun 21, 2015
Pros: Pretty much everything!
Cons: Fresh milk with the tea and coffee making facility and biscuits (couldn't find any) Lighting a bit on the dim side...
Location: Train and taxi at the door...the world (London at least) your oyster
Reborn splendour of a bygone age combined with modern comfort. Comfortable and clean room, everything one would expect from a five star hotel. Welcoming, friendly and very helpful staff.
5 out of 5
Recommended
for Other
by A verified traveler from aberdeen

Well looked after

Posted Jun 1, 2015
Pros: Helpful and friendly staff
Location: British museum is walking distance as are train stations
The staff were friendly and very helpful. I travelled with my mum who needed a wheelchair whilst there and nothing was too much trouble. The room was excellent and the hotel looks amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Posted Jun 1, 2015
Pros: The architecture
Location: Location - near Euston, Also convenient for the underground, Easy to get the O2 and the V & A and Harrods
A very pleasant experience. I was a single person in a double room, loads of space. The room was very clean and the bed was comfy. I was at the back of the hotel which was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlisle

Perfect for travellers via St Pancras/Kings Cross

Posted May 30, 2015
Pros: Central position, good rooms/bathrooms, wonderful helpful staff.
Cons: Public seating no so low - apparently many people complain about this.
Location: Inside St Pancras Station, next to Kings Cross station, 10 minutes' walk from Euston, with taxis in the forecourt and public transport just outside
Staff fantastic as always. I really don't like the dark, noisy bar with its low seats, where breakfast is served. there are no quiet, comfortable public spaces to sit.
5 out of 5
Recommended
for Everyone
by A verified traveler

A tale of two hotels...

Posted May 28, 2015
The new Barlow building is OK but not amazing. The old part of the hotel (junior suites) is spectacular. Expensive, but spectacular :)