Ratings based on 526 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

WIFIは有料

Posted Jan 24, 2015
WIFIは有料だったが、3G回線を使っていたので我慢ができた。3階で窓の前に壁があったが、チェックインが遅かったので我慢ができた。
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, beautiful hotel, wonderful staff!

Posted Jan 20, 2015
Pros: Everything!
Cons: Nothing that we noticed.
Location: Close to the tube and train station so any easy trip to any place in the city.
Beautiful hotel. Take the tour to see all the wonderful aspects of this great building. Very comfortable bedding, great service, very nice spa and the perfect location to get around the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wedding Anniversary Treat

Posted Jan 18, 2015
Pros: Everything
This hotel was simply amazing. It was our first visit to stay and we were a bit nervous as some hotels charge the earth and claim to be wonderful but are not. However, we were pleasantly surprised as this hotel was worth every penny and made our anniversary celebrations a real treat and one that we'll remember forever. The restoration of the original hotel is stunning. The staff are attentive and polite. The food is gorgeous. I can't wait to return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dundee

fine old building restored as 21st century hotel

Posted Jan 16, 2015
Pros: The architecture or the original building - so well restored- and the well trained staff gave a good feeling whenever we left or returned
Cons: The view from the room? No seriously nothing really
Location: Already covered and there really is so much to do in London
the location adjacent to Kings Cross/ St Pancras rail and all the tube lines is a plus as our visit was to go to the theatre each of three nights of our stay, visits to the Tait and the Portrait Gallery as well as St Pauls and other sights. The room was in the modern extension which was ok but could have been anywhere really and our "view" was of a huge downward sloping (towards the room) slated roof presumably over the St Pancras station concourse. As we were seldom in the room that did not really matter to us although others might well object..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Co Durham

Historical building

Posted Jan 13, 2015
Pros: The atmosphere
Cons: Biscuits with the tea and coffee facilities
Location: Extremely useful as it was close to rail and underground
Good to be able to stay in what was the railway station my husband remembered buying tickets at as a child. I treated him to a stay here for his 70th Birthday. When the staff knew they sent us some Birthday cake which was a pleasant surprise! The only thing missing from the room were biscuits usually provided with tea and coffee facilities. These would have been appreciated as my husband is diabetic and sometimes needs biscuits!
4 out of 5
Recommended
for Families
by A verified travelerfrom midlands

Lovely hotel great welcome

Posted Jan 6, 2015
Pros: Room had comfortable beds and the spa was nice although heavily booked Very clean Interesting building with great information on the building
Cons: Lighting in the bedroom
Location: Great access to underhround for whole of london
The hotel was well presented but the pool is awkward to reach. Shame there is not a restaurant that really reflects the hotel standards Room was really really dark - please get some lights! Very clean and corridors etc especially nice Decor clever and building interesting Toiletries nice and replenished all the time Towels and pillow generous Spa staff were very nice and did not spend time trying to force products on me - what a pleasant change.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom guyancourt

Séjour parfait et hôtel magnifique

Posted Jan 5, 2015
Pros: L'architecture de l'hôtel est tout simplement incroyable.
Cons: Que le personnel parle plus français
Location: Lieu de l'hôtel était St Pancras.la boutique d'harry potter est à voir avec westminster abbey,Picardilly circus, palais de buckingham,whitechapel.
Séjour découverte à Londres de 2 jours sans aucune fausses notes. Proche du métro pour visiter tous les sites touristiques (coup de coeur pour Picardilly circus). Personnel de l'hôtel aimable et très bon accueil. Par contre peu de personnel qui parle français. La chambre est magnifique et très propre et non bruyante. La literie est confortable. Beaucoup de services sont proposés dans l'hôtel par contre payant ( pas eu le temps de tester le spa). Les taxis "black cab"sont excessivement chers. Londres est très chère mais ça vaut le coup de découvrir la CITY.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent

A Fabulous Outanding Friendly Hotel

Posted Jan 3, 2015
Pros: The hotel is beautiful with its history and architecture. The staff are ALL such professional friendly helpful people.
Cons: Nothing can be improved on, how can you improve on perfection? This hotel is just perfect in every way.
Location: The location is situated right in St Pancras station so is ideal for accessing the tube trains to reach any central London destination.
My friend and I recently stayed at this fabulous hotel for new years eve, from the moment we arrived we were very impressed with how helpful and exceptionally friendly the staff were, they made us feel so welcome and comfortable, the concierge was very informative and advised us where the best places were to go to observe the fireworks, supplying us with a map and tube train information. Check in was a breeze and when we arrived at our room our bags had already been delivered and placed in our room. The room (Barlow Room) was much bigger than expected, the twin beds were very large and very comfortable, loads of pillows, and a lovely big bathroom with soft fluffy dressing gowns and slippers, it had everything within the room that you could wish for a comfortable stay, it had the WOW factor, we were very impressed. The entertainment in the bar was perfect for new years eve, the atmosphere was wonderful, again the staff were so friendly and professional. There is so much history to the hotel, the architecture is awesome, we spent ages walking around the place admiring how beautiful and grand the hotel is. We had a wonderful stay in the hotel and slept so well in the comfortable beds. The inclusive breakfast again got the WOW factor, it catered for everyones taste, we were spoilt for choice! We were given unlimited fresh tea and coffee, the staff were all so friendly and very attentive to everyones needs. This hotel has been the most impressive hotel stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 3, 2015
Pros: Location
Cons: Service @ breakfast slow, room not serviced until after 4pm
Spent New Year in London, great Chrismas present!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2014
Hotel was great but the staff in the bar were slow and less than helpful