Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Carlisle

Up-market hotel

Posted Jul 27, 2014
Pros: It is inside St Pancras station.
Cons: Convey to the room staff what guests have requested.
Location: (I am there to meet friends off Eurostar - couldn't be better.
This hotel is in just the right position for me and I love the friendly staff and how safe it feels. My one gripe is that there is a disconnect between the excellent front-of-house staff and the guests' requests - I NEVER find my room "feather-free" as requested, and have to wait while the staff change everything.
5 out of 5
for Everyone
by A verified traveler

The St Pancras experience

Posted Jul 24, 2014
Having watched the renewal of St Pancras station over many years, and marveled at the wonderful job the architects and engineers did on it it was a treat to spend a night in the great Gilbert Scott building now occupied by the hotel. We had a most enjoyable stay, made all the more so by the universal excellence of all the members of staff we met. They were without exception courteous, competent and skilled. A refreshing change in this brand obsessed world.
5 out of 5
for Everyone
by A verified traveler from New Zealand

Wonderful hotel that has so much history

Posted Jul 11, 2014
Pros: Everything
We're offered an upgrade for an extra fee,we took up the offer and we're escorted to the most gorgeous suite ,absolute luxury ,a fabulous night .Then the next morning all our luggage was taken to the Eurostar,not only that ,they took us through immigration and actually loaded our bags on to the train,what service? A must stay
5 out of 5
for Everyone
by David from NY

Classy, thoughtful, brilliant.

Posted Jun 23, 2014
Stayed for one night for my birthday weekend. Room was lovely, facilities great. Was delivered a slice of cake for my birthday, without anybody asking. Perfect.
4 out of 5
for Everyone
by Peter from Edinburgh

Overnight stay

Posted Jun 20, 2014
Pros: Very convenient to Eurostar terminal.
Location: Go to and from Eurostar trains. Visit British Library.
Good, but noisy plumbing. Loud vibration each time hot tap turned on!
4 out of 5
for Everyone
by Steven from York

Good hotel, perfect location for transport around

Posted Jun 16, 2014
Pros: Location superb, rooms very comfortable.
Cons: More friendliness of reception staff!!
After a rather frosty welcome from the reception staff, we thoroughly enjoyed our stay in this wonderful Hotel.
5 out of 5
for Everyone
by lorraine from downham market

Weekend away staying in London

Posted Jun 1, 2014
it was a lovely hotel and great position for getting about London. The twin room we had was a bit small but was well equipped. The staff were great, friendly and helpfull. We couldn't get a treatment in the spa when we arrived, as we would of liked to use the hotel in full. Food in the Gilbert Scott resturant was great. I stayed with a friend but want to go again with my husband.
5 out of 5
for Couples
by A verified traveler from Cheshire

Great location for main line stations and the tube

Posted May 27, 2014
Pros: The staff and the ambience and decor. Closeness to Euston station so that we could leave our luggage at the hotel all day on our day of departure
Cons: think about providing small pots of coffee on the tables or having self service freshly prepared mugs
Location: London is on your doorstep via the tube. On the Sunday we walked to Camden Market and visited "The Stables" - fabulous
Everyone from door man to check in staff to concierge to restaurant staff were excellent and all acknowledged you. We were there for a private event and everything associated with that was also excellent. Buffet breakfast was good quality. Only mini downside was having to wait for each cup of coffee
3 out of 5
by KSS from Tasmania

City hotel next to major Railway station to Europe

Posted May 25, 2014
Pros: Helpful staff and ambience downstairs.
Cons: The rooms in particular the bathroom
Location: Central location. Eurostar station. Easy walk to several tubes and landmarks of London
Perfectly adequate but not commensurate with price paid. Rooms tight and small bathroom for 2 people without separate shower. Difficult to adjust air con. House staff very helpful and pleasant bar area. Don't need to stay to experience the beauty of the renovated old train station. Too expensive. Breakfast mediocre.
Comment from Hotel Management
May 28, 2014 by Gareth Banner, Hotel Management
Thank you for taking the time to provide this feedback. I am pleased to hear you found the staff to be so helpful and were able to make the most of the Booking Office bar and restaurant during your stay. We are proud to offer a great value product that is competitive within the 5 star London hotel market. Thanks again for your comments and I do hope to welcome you back in the near future.
1 out of 5
by A verified traveler from nottingham uk

Impressive hotel great Goethe eurostar

Posted May 19, 2014
Was unaware of the £60.00 fee for rollaway bed this cost is hidden within the small print . hotel staff very rude.charged us for the bed but did not provide extra facilities for a 3rd adult. We had to ask for everything towels/cup/glasses soap tea and coffee. View from room was onto a brick wall. Hotel rate to expensive for what it offers rooms no better than the premier inns I've stayed at
Comment from Hotel Management
May 21, 2014 by Gareth Banner, Hotel Management
Thank you for taking the time to provide this feedback. We pride ourselves on creating memorable and great value experiences for our guests and so i am disappointed to hear your comments. We do charge a supplementary fee for extra beds for guests over the age of 12 but do make this very clear to guests at all stages of the booking process. I would very much welcome the opportunity to hear more about your experience and would ask you to contact our Front Office manager on christian.masters@renaissancehotels.com so we can investigate further.