Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from New Zealand

Wonderful hotel that has so much history

Posted Jul 11, 2014
Pros: Everything
We're offered an upgrade for an extra fee,we took up the offer and we're escorted to the most gorgeous suite ,absolute luxury ,a fabulous night .Then the next morning all our luggage was taken to the Eurostar,not only that ,they took us through immigration and actually loaded our bags on to the train,what service? A must stay
5 out of 5
for Everyone
by David from NY

Classy, thoughtful, brilliant.

Posted Jun 23, 2014
Stayed for one night for my birthday weekend. Room was lovely, facilities great. Was delivered a slice of cake for my birthday, without anybody asking. Perfect.
4 out of 5
for Everyone
by Peter from Edinburgh

Overnight stay

Posted Jun 20, 2014
Pros: Very convenient to Eurostar terminal.
Location: Go to and from Eurostar trains. Visit British Library.
Good, but noisy plumbing. Loud vibration each time hot tap turned on!
4 out of 5
for Everyone
by Steven from York

Good hotel, perfect location for transport around

Posted Jun 16, 2014
Pros: Location superb, rooms very comfortable.
Cons: More friendliness of reception staff!!
After a rather frosty welcome from the reception staff, we thoroughly enjoyed our stay in this wonderful Hotel.
5 out of 5
for Everyone
by lorraine from downham market

Weekend away staying in London

Posted Jun 1, 2014
it was a lovely hotel and great position for getting about London. The twin room we had was a bit small but was well equipped. The staff were great, friendly and helpfull. We couldn't get a treatment in the spa when we arrived, as we would of liked to use the hotel in full. Food in the Gilbert Scott resturant was great. I stayed with a friend but want to go again with my husband.
5 out of 5
for Couples
by A verified traveler from Cheshire

Great location for main line stations and the tube

Posted May 27, 2014
Pros: The staff and the ambience and decor. Closeness to Euston station so that we could leave our luggage at the hotel all day on our day of departure
Cons: think about providing small pots of coffee on the tables or having self service freshly prepared mugs
Location: London is on your doorstep via the tube. On the Sunday we walked to Camden Market and visited "The Stables" - fabulous
Everyone from door man to check in staff to concierge to restaurant staff were excellent and all acknowledged you. We were there for a private event and everything associated with that was also excellent. Buffet breakfast was good quality. Only mini downside was having to wait for each cup of coffee
3 out of 5
by KSS from Tasmania

City hotel next to major Railway station to Europe

Posted May 25, 2014
Pros: Helpful staff and ambience downstairs.
Cons: The rooms in particular the bathroom
Location: Central location. Eurostar station. Easy walk to several tubes and landmarks of London
Perfectly adequate but not commensurate with price paid. Rooms tight and small bathroom for 2 people without separate shower. Difficult to adjust air con. House staff very helpful and pleasant bar area. Don't need to stay to experience the beauty of the renovated old train station. Too expensive. Breakfast mediocre.
Comment from Hotel Management
May 28, 2014 by Gareth Banner, Hotel Management
Thank you for taking the time to provide this feedback. I am pleased to hear you found the staff to be so helpful and were able to make the most of the Booking Office bar and restaurant during your stay. We are proud to offer a great value product that is competitive within the 5 star London hotel market. Thanks again for your comments and I do hope to welcome you back in the near future.
1 out of 5
by A verified traveler from nottingham uk

Impressive hotel great Goethe eurostar

Posted May 19, 2014
Was unaware of the £60.00 fee for rollaway bed this cost is hidden within the small print . hotel staff very rude.charged us for the bed but did not provide extra facilities for a 3rd adult. We had to ask for everything towels/cup/glasses soap tea and coffee. View from room was onto a brick wall. Hotel rate to expensive for what it offers rooms no better than the premier inns I've stayed at
2 out of 5
by ruth from uk

Luxury hotel ideally located for Eurostar

Posted May 14, 2014
Pros: The historic ambience
Cons: When large parties are at the hotel please feed them in the large conference area all the time and out of The Booking Office restaurant.
Location: The British Library is next door and always has interesting exhibitions. Searcy's Champagne Bar at St Pancras station is worth a visit too.
Third stay and very disappointing this time. Huge party of 300 guests being catered for thus my room on 6th floor was dark with a very small bathroom. Breakfast was dreadful. Hot food cold on buffet. Took thirty minutes for a pot of tea to arrive and when it did and I got back from getting food off buffet my cup and milk had disappeared before I had even poured a cup of tea. The breakfast area was overcrowded with the large party and the hotel should have told other guests that this was going to happen I complained about my very poor breakfast experience and hinted at getting a refund for this appalling experience and none was given. Won't be staying there again. Found a far better deal and hotel experience round the corner at the superb Great Northern Hotel.
5 out of 5
for Everyone
by jane from uk

Close to euro good for traveling to Paris

Posted May 11, 2014
Pros: Near kings cross good tube connections for all attractions
Cons: Nothing
Location: Euro
Good staff helpful room comfortable .where very helpful