Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 31, 2014
Pros: Restored Victorian hotel, wonderful staircase.Nice spa.
Cons: Larger room sizes
Location: Good location right next to Eurostar
Fantastic Victorian hotel with wonderful architecture. Attached to St Pancras station so good for rail links.
2 out of 5
by A verified traveler

Disappointment at a high price

Posted Mar 31, 2014
Pros: The location is good . This is a heritage hotel and I was prepared to pay to stay there. The staff apart from the door staff, were attentative
Cons: An apprecitaion that people who arrive at a station hotel do not get a taxi to the front door! A hot breakfast! Greater choice at breakfast.
Location: Location is good because of access to transport, underground, airport and intercity and international train
I arrived on foot having come by train. The hotel is at a major train station and within walking distance of 2 others.. No one met me at the door despite there being several door men present. No one assissted be with my luggage.( I am female and over 60). I was looked at as if I were a refugee from some lower class world. I had to wait 15minutes or more to get to the reception desk as all the reception staff were busy. The room wasn't ready at 1pm. Check in time , i was told was 4pm!. Everywhere else I have stayed it is 2 pm. At check in I was not given any information about where hotel fascilities were located. I tried to have dinner in the cheaper of their two restaurants. ( I nevr found the other one ). I could see that there were empty tables. It was fairly busy with lots of groups. I couldn't get a table. I had the distinct that they weren't prepared to give me a table as I was a single person. I went back to my room and ordered from the same menu on room service. The meal arrived promptly. The steak was so tough iI could not cut it with the knife supplied. The rest of the meal was good. The next morning I went to breakfast ot the same restaurant. It was a buffet. Not really 5 star standard, as limited choice. Biggest issue was that the hot food was not quite luke warm. There was no egg chef or ability to order eggs done as desired, Just a tray of slightly warm scrambed eggs. I left early and I will not return!
5 out of 5
Recommended
for Couples
by A verified traveler

Elegant hotel at the train station

Posted Mar 30, 2014
Pros: Everything. The Kings Cross station is convenient for the tube, the train to Paris, and even the food available.
Cons: Bring down the exorbitant price for breakfast.
Location: The British Library is just around the corner.
The St. Pancras is elegant, friendly, and convenient. Can't wait to return.
5 out of 5
Recommended
for Business Travelers
by David from New York

Great Hotel

Posted Mar 30, 2014
Great hotel for comfort, convenience & service - try it
5 out of 5
Recommended
for Everyone
by R from South Coast

lovely overnight stop

Posted Mar 10, 2014
Great location by rail/bus/tube links, easy access to west end/city/eurostar. Lovely (but very small spa) food very good but expensive
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday stay

Posted Mar 9, 2014
Had a great time staying here over my birthday week end. The staff were great and the beds were incredible!
4 out of 5
Recommended
for Everyone
by pete and 2 othe from england

Great location - and architectural genius

Posted Feb 17, 2014
Booked this hotel after walking past it for 40 years- the restoration of this amazing cathedral in brick and cast iron has been faultlessly done, and the result is a grandeur that no other hotel I have stayed in can match. Beds , bathrooms and housekeeping were faultless and we signed up to the club upgrade that really worked out well for us - light meals drinks and a great buffet breakfast served in a private club lounge . The only negative was the curtains. ; the ceilings were so high you could not pull them , so street lights permeated the room at night - but we were so bushed we hardly noticed. Great character hotel with staff and services to match
1 out of 5
by Bob from Reading UK

Utter ripoff

Posted Feb 13, 2014
Pros: The building
Cons: The attitude
An inflated room rate price compounded by their expectation that I pay even more for an internet connection.
3 out of 5
Recommended
for Everyone
by A verified traveler from yorkshire

Convenient for Eurostar

Posted Feb 11, 2014
Super room, v.poor service in lobby and Waiting Room restaurant.
3 out of 5
Recommended
for Families
by A verified traveler

Fine, room too small

Posted Feb 3, 2014
Pros: Location
Cons: Size of room small and views poor
Location: Very good
Rooms too small, views not great. Location fabulous. Food very good at the Booking Room.