Ratings based on 19 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Brooklyn. NY
Bad experience. Will never go back.Posted Oct 20, 2014
Booked a king room with couch but couch was missing. Complained and was told they would bring couch in morning. We asked for a reduction in rate and was told "too late since we already paid", but they gave us a free breakfast. The next morning when we tried to have a couch brought up to the room they said they couldn't and instead moved us to another room. I am disabled and all of this moving was very difficult for me. I had asked about stairs when booking and was told "just a few". There were in fact 14 steps. The view I had requested turned out to be a building wall. Finally I was told no discount for AAA, AARP or senior and yet after I settled knowing my bill and checked out I saw a big AAA plaque. When I inquired about it I was told "too late " and nothing could be done and I was handed a 10% coupon off a future stay. I do not plan to return so that gesture was meaningless. I plan to complain to AAA as well as the better business bureau since this was an example of false advertising. The staff was borderline rude and not at all what I would expect from people running a business. At the prices they ask and the location, I would have expected a much classier operation.
for Everyoneby A verified traveler
Clean . pleasant atmospherePosted Jul 12, 2014
Pros: Clean, secure, pleasant, close proximity to beach and down town southhampton
Minor problem with my accommodations upon check in. Staff resolved with no incident
by Jasonfrom London UK
Extremely expensive hotel with obnoxious staffPosted Jun 29, 2014
Pros: The mattress was the only good thing about this hotel.
Cons: Prices should be lowered. Staff should go on customer service courses.
Location: Location ok, nearby main street where we needed to be.
We arrived after 7pm, after informing the hotel of the late check in. When we arrived they gave us the worst room in the hotel. Back of the hotel, in the corner, right next to the aircon generator (very loud) and very very dark. I asked to be changed, they refused as the hotel was full. The front desk was rude and unfriendly in trying to resolve the situation. Furthermore, the hotel is old, and ridiculously expensive. I could not believe how much each night was $452 inc taxes. Granted I knew this from the beginning, but I thought we would be getting a very cute, traditional hotel, as I had never been to Southampton before. This hotel is rated 2 star at best, and I am shocked at the prices. Should not be more than $150 a night, based on conventional hotel standards. I will most definitely not be staying here again, and I will be returning to Southampton atleast 3 times a year. The hotel needs to seriously rethink their strategy, marketing and prices.
Alot of money for alittle servicePosted Apr 22, 2014
My husband and I didn't care for the Southampton Inn. The only positive was the location close to town. Negatives, high noise level from room to room, old lumpy pillows and bed, no coffee or coffee makers in lobby or room, and we were there for 3 nights and were allowed one bottled water each for the 3 nights. If we wanted more we would have to pay for it. For what the room rate is they can't afford to give me a bottle of water a day! And I no this is petty, but, when I went to check-out, I had to walk through the cigarette smoke from the hotel receptionist standing at the front door having here cigarette. Go out back to smoke...not at the front door!
for Everyoneby sunshine
Wish there was a heated indoor pool,Posted Mar 27, 2014
I really liked this hotel, very cute rooms cozy seemed to really impress me however I would have liked it better if there was in indoor heated pool. Overall I would stay again very quiet peaceful weekend we had....
for Everyoneby A verified traveler
Amazing place to unwindPosted Dec 17, 2013
After 10 days in crazy beautiful but hectic NYC It was the perfect place to chillax & unwind.
for Everyoneby matt and zoefrom west midlands. uk
The SouthamptonPosted Nov 5, 2013
Worth a stay very comfy bed friendly staff and well located
by A verified traveler
Southampton InnPosted Sep 25, 2013
The hotel was nice but over priced. Way too expensive!
for Everyoneby Patfrom Dallas, TX
Weekend in SouthamptonPosted Aug 12, 2013
Pros: The hotel has beautiful grounds and the lobby is also what you would expect of an inn. I was however disappointed in the rooms.
Cons: Rooms really needed updating and I would expect "more comforts" for the price.
Location: Everything was very close. Hotel has a shuttle to the beach that was nice.
My friend and I (from TX) met my sister in Southampton for the weekend. Had a fabulous time shopping, eating, walking on the beach and just exploring.
for Everyoneby danifrom eastern long island
quaint, fun, friendlyPosted Aug 5, 2013
Cons: wish they had room service.
Location: great location, right in town, can walk to everything, and beach is down the road.
I have to say that i was so pleased with my overall experience at the inn. The room was emaculate!!! i can't stress that enough, it was sparkling clean! Breakfast at OSO as great. Truly pet friendly hotel I brought my two dogs with me and they enjoyed themselves as much as we did. Hotel is in great condition, true hampton atmosphere, loved the grounds, well kept and very relaxing. After this stay i am strongly considering this venue for my wedding!