Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
76% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Chicago, IL

PLEASE go elsewhere - this is THE WORST hotel ever

Posted Apr 17, 2015
Pros: There was ample parking because there were only a handful of other guests.
Cons: I can't think of anything that didn't need improvement.
Location: Expo Center is across the street. Pick one of the many other hotels right across the street from the Expo Center.
One star is better than this hotel deserves. The room smelled, the carpet was disgusting with patches and gum stuck to it. The wi-fi barely worked, the towels were bad, curtains were ripped, bedspread had a burnt hole in it, the beds were like rocks, and the 2 puny, lumpy pillows looked like they had been around for at least a decade. The breakfast was inedible, and included rotten fruit. Our room wasn’t cleaned after us being gone all day, so I called the front desk & was told “This isn’t a 4 star hotel!” When I then asked for clean towels, and the clerk sent her YOUNG SON, who insisted that I pick up & bag our used towels. I asked for extra pillows/blankets, but was told they didn't have any. I think the employees are living there, as they were all at breakfast, and saw a few coming/going out of a room in non-work clothes like they were staying there as guests. The front desk clerks were always outside smoking every time we walked in/out. Also, a barking dog (!?!) was in the room below us. At checkout, I discovered that they tried to charge me despite that the room was booked thru Expedia. When I asked for a receipt, they said that they couldn't give me one. I actually felt unsafe there, and probably should have just forfeited the money & gone elsewhere. I like finding basic, no frills hotels, but this was NOT it. For a few dollars more, go to a decent motel that includes an edible breakfast and a clean room. What a nightmare.
3 out of 5
for Everyone
by A verified traveler

Nice exterior Outdated interior

Posted Apr 11, 2015
Pros: staff was nice
Cons: Televisions are outdated
Location: close the churchhiil downs and the Kentucky fair and epositon center
disappointed with the facilities. televisions are outdated along with the furniture
5 out of 5
for Everyone
by A verified travelerfrom hebron, ky

Posted Mar 23, 2015
Hotel staff was very nice, room was clean and comfortable.
2 out of 5
by A verified traveler

Not so good...

Posted Mar 6, 2015
Pros: staff was friendly
Cons: cleanliness, new beds that offer a minimum of support, a modern era TV
room was pretty dirty, bed had a strange odor and was way too soft.
4 out of 5
for Everyone
by A verified travelerfrom Kentucky

Pleasantly surprised

Posted Mar 1, 2015
Pros: Large room/suite jacuzzi tub was a good size for 2 people
Cons: A bit dingy, could use updated a bit.
Location: About 5-10 minutes from downtown, convention centers
We needed an inexpensive hotel for a weekend. We chose this Super 8 because of its low rate, free breakfast, close proximity to downtown where our conference was, and a SPA TUB. Spa tub was listed as an amenity. When we arrived, we learned there was no spa tub, but that some rooms did have jacuzzi tubs. So, we changed to the more expensive room for the jacuzzi tub. The hotel had signs of wear and tear, but was overall very comfortable. The room with a king-size bed and jacuzzi tub was really spacious. FYI the breakfast was a bit sparse, but adequate. We really enjoyed our stay and would definitely stay there again.
3 out of 5
by A verified travelerfrom Richmond, Michigan

Attended National Farm Machinery Show.

Posted Feb 16, 2015
Pros: Location outside gate of convention center. Great Mexican restaurant (Coconut Beach) across from baseball stadium.
Cons: Train staff to better know the rooms, room check in procedures and fix poor computer system.
Location: Walking distance to Arby's and a bar that had good food. Sufficient parking. Close to airport if flying in.
Safe neighborhood, fair amount of noise from airport nearby, close to convention center. One staff member extremely rude, used fowl language. Other staff members apologized for the one employees behavior. Did not get the room we reserved and had to switch rooms with a stranger w/o staff knowing as we needed 2 beds. Rooms were not the non smoking we were promised even though we paid 7 months in advance. Bedding smelled on smoke. Entire hotel was overbooked and 20 some angry people stood in the lobby with rooms. Staff lied about 4th floor being non smoking.
4 out of 5
for Everyone
by A verified traveler

Close to expo ct

Posted Feb 15, 2015
It was ok I had fun I've never been n a super 8 befor just wish it had a pool
2 out of 5
by A verified travelerfrom Topeka, Ks

Very Disappointed

Posted Feb 11, 2015
Pros: Location
Cons: Needs a good cleaning
This was the 3rd year we have stayed at this hotel. In the past there was a decent breakfast and rooms where clean. This time breakfast items where lacking, no more waffles. I spent more time killing silverfish bugs. Hallways had used cigarette buts everywhere. Trash in the stairwells. Heard of the maids talking about the nice stuff in one of the rooms, I don't want others in the hotel knowing what I have in my room.
1 out of 5
by A verified traveler

cancelled my room

Posted Feb 6, 2015
Pros: nothing customer service is crap!!!!
Cons: Not double book rooms and hiring nice people in the front!!!!
This place is terrible, they will rent your room out to someone else and not give you a refund or anything. Lady in front had a non-smoking room she paid for. Then put in one bed room and she paid for double. Said take it or leave it. I will never stay in a Super 8 Motel ever again!!!!!
1 out of 5
by A verified travelerfrom Jackson, TN

Filthy, not maintained

Posted Feb 1, 2015
Veronica, the lady working at the front desk, was nice and helpful. Everything went down hill from there. The room was freezing cold when we got in and we tried to warm it up by making adjustments on the antiquated system. This was a problem for the entire stay. It did not regulate and was either freezing or hot and dry. It also was very noisy all night, but since it's January, we needed heat. We made coffee with the room coffee maker and the carafe had a wobbly handle. When I went to heat up my coffee later in the microwave, there was an old grocery bag with molded food in it. I called the front desk and Veronica said that she was the only person working, but she would come and get it. The food was so rotten it was stuck to the turntable plate, so she bagged it all and took it away. I sprayed the room because now the raunchy smell was everywhere. The pillows were small and flat (if you stay here, bring your own). The fitness room was ok and the continental breakfast was minimal, but acceptable.