Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Arizona

Madrid Airport Hilton

Posted Jul 11, 2014
Location: Metro is close by - Shuttle to the airport in minutes
Great Staff - Excellent Buffet - Beautiful City -
4 out of 5
for Everyone
by A verified traveler from Boston

Airport convenience and nice rooms.

Posted Jul 9, 2014
Great hotel with a convenient airport shuttle service. The only problem is you are stuck with the hotel restaurant as your only food option. Very nice, but rather pricey!
5 out of 5
for Everyone
by kishansinh from usa

very good property close to airport and city

Posted Jun 29, 2014
Pros: i like the most is its location...room service is very good...i would like to stay again ....
i like this hotel for its location and service ...nice clean room..staff is very good...
5 out of 5
for Everyone
by susie from texas

night before my flight back nome

Posted Jun 24, 2014
Due to a late bus from Zaragoza, I arrived at hotel past 10 pm. the staff were very nice and quickly checked me in. the room was very quiet and I slept quite well. the very modern room d├ęcor was beautiful. I wish I could have stayed longer! great price for room as well. only 5 minutes to air[ort and free shuttle.
5 out of 5
for Everyone
by Maria Cristina from McAllen

excelent hotel

Posted Jun 23, 2014
Pros: closs to airport
Cons: Breakfast to expensive for the type of food
Location: none,, 20 dollars to go by taxy to Madrid
Not at the airport, 15 minutes away, ultramodern, excelent staff,
5 out of 5
for Everyone
by A verified traveler from Virginia

Beautiful view of the airport.

Posted Jun 23, 2014
Pros: The staff were friendly, knowledgeable, and helpful. The room was very comfortable. Great hotel, and the proximity to the airport was a plus!
Cons: I have no complaints.
Location: It was a walk, but there are grocery stores, shopping and bars and restaurants not too far away.
Great hotel. It was very comfortable and the mini bar prices were incredibly exorbitant, but since I did not use anything from it, who cares? Anyway, now that I have gotten to the minimum number of letters, I will say that it was very comfortable and I had a great stay. I recommend it very highly!
5 out of 5
for Everyone
by A verified traveler

Nice Hotel close to the Airport and shuttle bus

Posted Jun 9, 2014
Pros: Everything was very good...Staff excellent....Close to the Airport
Cons: Lower cost for dinners for the traveler.....business person has a experience account no problem for him to pay higher cost
Location: Very limited for things to do around Hotel.... need taxi too take somewhere
Everything was very good...Staff excellent....Close to the Airport.....Dinner very experience...the rest okay
4 out of 5
for Everyone
by Marisa from Mexico City / San Diego

Very nice but...

Posted May 26, 2014
Pros: Location, Breakfast, Minibar selection, TV, linens and staff.
Cons: Cleanliness of bathroom.
Location: Go shopping to Plenilunio mall.
Great sleep quality (premium linens and pillows are high) Greeting: We took the shuttle at the airport T4 and the driver was so nice, he carried our luggage and gave us advice on where to shop. He dropped us off at the Hilton entrance 10 min after. If you want to go shopping, there is a big shopping mall called Plenilunio, it is beautiful and a 5 min. drive away. So, Hilton is near T1 and has great location. Breakfast buffet is delicious, there is a special egg/omelette Chef and waitresses and hostess are very friendly. Unfortunately, in our room <108> the toilet seat was stained. I later realised it was not what I was thinking. Apparently, some sort of cleaning liquid or similar was spilled on the toilet seat and makes it look as if it were dirty. I immediately called front desk and they offered to help us change rooms. (We didn't do this) My suggestion? The bathroom is barely lit, and the cleaning staff must have problems overseeing each detail. Change the lighting and the toilet seat. Other than that, great stay!
2 out of 5
by Ale from Mexico

Not the best hotel around the airport

Posted May 22, 2014
Pros: Room was modern and nice.
Cons: Don't charge 20 euros to use the room early. Or at least include internet in the room.
Location: There is nothing around the hotel. Unless you walk 10 min or take a taxi or a bus, there is nothing.
I arrived at the hotel about 10 in the morning and they told me the room was ready but if I wanted to use it right away I would have to pay 20 euros, or wait until 2:00 pm. I had to pay that amount of money because there is nothing around the hotel, plus you need to pay extra for internet which is not cheap. I stayed at Melia barajas hotel last time, the room was much bigger, cheaper, it is located in a big avenue so you can walk around, and internet is included in the rate, so honestly I'll never stay at the hilton again.
4 out of 5
for Everyone
by Sarah

Shuttle Driver Exceeds Expectation

Posted Apr 28, 2014
Pros: The pool and spa area is wonderful.
Cons: Double beds instead of singles.
Visiting Spain from Canada. We had to return our rental vehicle to the airport and the shuttle driver went way out of his way to ensure that we got it there on time in the brief amount of time we had. I am directionally challenged and he made it easy for me. Thanks.