Ratings based on 131 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Blessing from London
Lovely hotel with great staffPosted Apr 5, 2014
Spent three nights at this hotel for a quick city break with a friend. The location is 10 to 15 minutes walk to the city center. On arrival the reception staff are so helpful in regards to booking tours, flamenco shows and other activities. You are also given a handy map to help you get around. The room was nice and clean. If you add breakfast you will not be disappointed. We stayed here during the week so I have no noise complaints. All in all a pleasant stay.
by Sandra from Guatemala
OK, but I wouldn't stay againPosted Mar 29, 2014
Cons: Towels were too tiny
Location: Walking distance to Palacio Real; Gran Plaza y Puerta del Sol not too far away
The hotel is conveniently located, about 250 m from La Puerta de Toledo metro station. It has a nice and very reasonable restaurant and cafeteria. Dinner buffet was good and inexpensive. The rooms are quite basic.
for Getaway With Friendsby mw from uk
Hotel itself pleasant but rude staffPosted Dec 20, 2013 on Hotels.com
Great city and location of hotel.
by BERNIE from UK
nice hotel if you are spanishPosted Dec 15, 2013
Pros: BAR STAFF
Cons: JUST THE WAY THEY TREAT BRITISH TOURIST, IF THEY WANT OUR BUSINESS THEY SHOULD TREAT US IN A BETTER FRAME OF MIND,
Location: GREAT LOCATION FOR ALL FORMS OF EATING AND CLOSE TO METRO
BAR STAFF ARE A CREDIT TO THE HOTEL, THE FRONT DESK STAFF REMIND ME OF FAULTY TOWERS. VERY LIMITED SPOKEN ENGLISH WHEN YOU WALK BY THE DESK NO RESPONSE FROM THE STAFF YOU SMILE AT THEM THEY JUST LOOK AT YOU STRAIGHT FACED, WE RETURNED TO THE HOTEL ONE DAY AT 3.00PM TO FIND THAT OUR ROOM HAD NOT BEEN CLEANED WE ASKED THE DESK IF WE COULD HAVE THE ROOM CLEANED SIMPLE REQUEST ONLY TO BE TOLD THAT HOTEL POLICY WE HAD TO ACCEPT THAT THE STAFF HAD UNTIL 4.00PM TO CLEAN THE ROOMS, I DONT KNOW HIS NAME BUT YOU COULD NOT MISTAKE HIM, NO HAIR ON HIS HEAD , ALL ON HIS FACE, WE STAYED THERE 5 NIGHTS ON THE NIGHT BEFORE WE LEFT I WAITED IN LINE TO BOOK A TAXI FOR 8.00 AM TO TAKE US TO THE AIRPORT ONLY TO BE TOLD THAT THE NEXT MORNING I SHOULD WALK OUTSIDE AND STOP A TAXI. WHEN YOU SEE SPANISH PEOPLE BOOK IN ITS ALL SMILES NOT THE SAME IF YOU ARE ENGLISH, MY ADVISE DONT STAY HERE IF YOU ARE A BRIT
Recommendedby bill from Madrid
Posted Dec 4, 2013 on Hotels.com
Enjoyed the convenience to where our dayghter is stayiing in Madrid for the year. Very clean. The hotel staff was very accommodating. We broke our fast with the hotel buffet with great satisfaction.
for Everyoneby Will from SY
Not badPosted Oct 19, 2013
The hotel location is good, staff are friendly and efficient! Don't choose room next to the street, it is a little noisy!
for Everyoneby Irina from Toronto, Ontario, Canada
Nice centrally located hotel for reasonable price.Posted Oct 15, 2013
Pros: Clean, affordable, central location
Cons: Rooms are too small, though, I think, it's a general European experience.
Location: Visit Prado and other museums, walk around the central historical city, take a city tour and buy a half day Toledo tour - it's very impressive.
This is a small 3 star hotel with a very good central location. Though there are 2 metro stations nearby and other public transport available, I have never used it and walked everywhere. It's not far from all the main attractions and museums. Lots of small restaurants nearby as well as grocery stores. Recommended.
for Everyoneby A verified traveler
Good hotel really centralPosted Oct 9, 2013
Hotel was clean, tidy and close to all the amenities, the hotel took delivery of football tickets and kept them safe for us, all good
Recommendedby Zaphod Osborne from UK
recommendedPosted Oct 9, 2013 on Hotels.com
for Business Travelersby Alessandro from London, UK
Amzing to stayPosted Jul 8, 2013
Location: Easy reach by walking distance
Amazing location... Very clean. Friendly staff. Bed very comfortable... Safety box...