Kaanapali Beach Club Resort Reviews

Check-in went smoothly; valet parking is a plus. There is a $25/day resort fee for internet, use of gym and parking. Whether you self-park or valet park it is the same price. So we took advantage of the valet parking! There was no poolside service for drinks/food. No restaurant on the property except for a buffet breakfast area. The only food available during the day was "take out" with a limited menu near the pool area. Overall for the value it was nice.

We had a wonderful 2 weeks at the hotel. The staff was both friendly and very helpful. Our suite was very comfortable and spacious. The concierge staff was very helpful locating restaurants, churches, shopping areas, etc. They also were knowledgeable regarding the amenities both near the hotel as well as any activities available on the island. The hotel also offered many in-house activities including: fitness classes, ukulele lessons, lei making, table games, electronic games, miniature golf, table tennis, and much more. We spent about 25% of our time in the hotel. This was our first trip to Maui and we plan to come back again sometime. There is so much to see and do.

Booked this hotel through Expedia, did not know it was a Time Share Property...that was really the only negative. Hotel was very nice, complimentary coffee in the morning, activities such as ping pong, miniature golf, Happy Hour including food and beverage specials. View of the ocean from the restaurant.

Fantastic location, super friendly staff always ready to help. Great pool area and although the beachfront is small, there is plenty of space to lounge and enjoy because of the way the hotel,has the area set up. We rented the covered chaise lounges for two days and found the cost to be extremely reasonable when compared to what we have paid at other resorts.

This is indeed a tired old lady, it was once a top of the range complex, but now is showing its age. While some of the rooms have been updated, the common areas are original. Pink walls and blue tiles! Faded fabric and saggy cushions on lounges in reception. The first room (level 2) we were given was dated, smelled of mould and over looked the hotel entrance, there were cars continually arriving/going with the noise of banging doors, car horns as people used their car locking system. We booked a room with an ocean view, what we got was a room with a view of the large, concrete portico, with ocean glimpses in the distance. With Expedia's help, we were able to change room (level 7) to one with distant ocean views. We spent a week there, however it was quite noisy with the hotel's water falls and pump rooms going all night. When we originally requested to speak to the hotel manager, we were promptly advised she was not available and they were not prepared to change us to another room, this was when we phoned Expedia and the lady took control and gave us several options, after she contacted the hotel manager direct. We have since learned that priority in all things is given to the prospects for the time share sales programme. The best way we found to enjoy our time was to eat elsewhere, or cook for ourselves, and to spend as much time as we could either on the beach, in the pool or in nearby towns.

This is an owner's time-share hotel, and we are not owners. We paid for an ocean view room, but had a 2nd story room with a view of the tops of palm trees overlooking the mini-golf course. Our room location was not ideal - noise from the mini-golf, noise from the hall, and elevators. After all that, the room was nice, the staff were wonderful, the location of the hotel was awesome. The hotel provides some amenities that you don't have to pack such as hairdryers, shampoo, and they provide laundry detergent. Very nice. The weather was not typical Hawaii, and unfortunately was cold, rainy, and windy while we were there. This made using the beautiful pool somewhat difficult. The grounds were also well kept and nicely manicured. We prefer the quiet slow pace of Kauai over Maui, and so therefore, we will most likely not be back to visit Maui, but this was a nice hotel and we were glad we stayed there.

This hotel is right on the beach which is nice. The hotel is pink which gives it a very old outdated feel. It has been renovated partially. Inside the bathroom has 2 sinks on opposite sides of the bathroom which makes no sense and is a waste of space. The ceiling is still a pop corn ceiling. The furniture is outdated and could have been better. The mini golf course was in terrible shape but still playable. Overall the hotel was nice but lacking alot of amenities such as room service and several other things. I would recommend the place just don't expect high end.

I guess they have renovated the whole place, as we got a room on the second floor and it was awesome. The pool is great and its a stone's throw to the beach. The onsite food is plain, but the service at the bar and restaurant is excellent. A great supermarket is across the street, as well as a good coffee place, and a couple of tasty restaurants for breakfast and light dinner. Downtown Lahaina is only about 10 min drive. The valet parking and wireless internet is free, but I suspect the $25 per day resort fee has something to do with it. Our room had a dishwasher, full size fridge, microwave, plates, bowls, silverware, glasses...basically everything you need. If we go back to Maui, we'd happily use this place again.

My family and I arrived to Kaanapali Beach Club on Feb. 26th, after a 6 hour flight and being awake since 3:30 am. We were hungry, tired and ready to get settled into our room. After waiting to get our keys to the room (that we booked and paid for 5 months prior) my husband and I were informed that they were overbooked and we were no longer going to be staying there. Instead they said, they would be moving us to a different resort and then proceeded to act like this was no big deal. We were now at the mercy of them since we had no where else to go. The place they "moved" us to was a downgrade. They had no velet, the rooms were smaller and the pool was a very small pool with no waterslide or activities with it. I am extremely disappointed with the resort and the greed that they displayed! Someone had to have known serveral weeks or even months before that there was overbooking done, rather than contact us and give us the choice where to stay, they told us the day that we arrived, with bags in hand and a very tired 9 yr. old with no choice but to stay where they put us. I have since checked the pricing of the Aston (where we were placed) and it is much cheeper than what we paid. I am so upset by this whole situation. I have always been a big believer in giving credit where credit is due. However, this was a terrible experience and I would hate for this to ever happen to anyone else! Please be very cautious before booking this place! This could be you!

When checking in front desk staff attempted to change hotels to a cheaper place making it an embarrasing experience