Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Los Angeles

Excellent service and great location

Posted Jan 4, 2015
Pros: Great location. Wonderful staff.
Cons: The mattress was a little uncomfortable. They should definitely look into buying new mattresses for the rooms.
Location: The hotel is two blocks from the Plaza Grande which is the cultural heart of the city. There are several sights that are within walking distance.
The hotel is in a great location just two blocks from the Plaza Grande and within walking distance of many restaurants and sights. The hotel staff was super friendly and very helpful. They helped us book tours, answered all our questions about the city and greeted us with a smile every time we saw them. The hotel itself was extremely charming. It doesn't look like much from the street (in fact you could walk right by it), but once instead it has a beautiful courtyard before you reach the lobby and a charming pool. The rooms are decent sized and comfortable. Nothing fancy but they were just fine for us and we spent 6 nights there!
4 out of 5
for Couples
by Elizabethfrom Vancouver

Amazing location and look

Posted Nov 12, 2014 on Hotels.com
Perfect place to stay in terms of location and decor. Staff are friendly but not the most efficient (i.e. have no record on the desk of online bookings and look them up "later").
4 out of 5
for Couples
by A verified travelerfrom Seattle

Cute boutique hotel close to Grand Plaza.

Posted Oct 21, 2014
Pros: Cute courtyard, pool and restaurant and great, central location. 3 blocks to the main square and about 6 blocks to the giant City Market.
Cons: Room had AC and was comfortable, but AC was very noisy and switched on with a loud click (all night). No ceiling fan. Mattress was on the hard side.
Location: Fantastic location. All the fun is to the south---main square and market---within 6 blocks. Great food everywhere, from economical to almost free.
Two of us stayed 8 nights and so got to know the hotel and the area. The desk and restaurant staff were excellent. They provided first rate service and knew most of the answers when it came to regional tours, although they didn't know details and only had access to the standard tours. This was fine with us, as it was our first trip. Next time we will stay in a smaller town, closer to ruins and cenotes, and cut down the trip time for day trips (about 3-4 hours per day in transit). Staff spoke good English and were responsive to our needs, although our needs were few. We walked to the north several times and the sidewalks were too narrow and the traffic was miserable--noisy and smelly. After a few days we only went south where there were pedestrian walks only and less bus traffic, to the square and the market.
3 out of 5
for Everyone
by A verified traveler

Exelent location

Posted Sep 29, 2014
Located in the heart of Merida, but they need new linens and towels, pillows and beds
4 out of 5
for Everyone
by A verified travelerfrom Aguascalientes

Muy cumplidor

Posted Sep 17, 2014
Pros: La ubicacion.
Cons: Interiores de las habitaciones
Location: Cenote Zaci, excelente lugar. Restaurant Las Campanas, el mejor del pueblo, Cenotes Samula y Xquequen, asi como el Ex Monasterio de San Bernardino.
El hotel esta muy bien, cumple para quedarse una o dos noches y conocer Valladolid, un pueblo magico muy bonito. Las habitaciones son rusticas, pero muy limpias y dignas. Del lado del restaurant inmediatamente la plaza principal, y del otro lado la del hotel. El desayuno incluido definitivamente hace que valga la pena la estancia, ademas de la alberca, pequenia pero comoda. Quiza tenga detalles, por ejemplo, el elevador no funcionaba cuando yo estuve, y pues a cargar con mi equipaje hasta el tercer piso que fue donde me hospede. Es self service, pues uno mismo lleva su equipaje y lo carga y lo lleva hasta la habitacion, asi como la estacionada del coche, uno debe hacerlo. Pero bueno, no es resort de cadena todo incluido, es un hotelito bastante comodo y cumplidor para lo que se espera que sea, un lugar para descansar en ese bonito pueblo. A unos pasos del restaurante Las Campanas, y el conote Zaci, tambien imperdibles. Perdon por los acentos, en esta compu no los encontre.
3 out of 5
by A verified travelerfrom Muenchen

Zentrales Hotel mit Flair und kleinen Zimmern

Posted Sep 13, 2014
Pros: Altes Hotel in Klosterstil mit wundervollem Patio, sehr zentral.
Cons: Es fehlen Schraenke und Klimaanlage.
Sehr atmosphaerisches Hotel praktisch direkt am Zocalo, aber spartanischen Zimmern und veralteter Klimaanlage.
4 out of 5
by gallandfrom france

très bel hotel style ancien couvent

Posted Aug 18, 2014 on Hotels.com
L'hotel est superbe, il ressemble à un ancien couvent avec 2 patios intérieurs (piscine). Les chambres sont un peu tristounettes et mériteraient un coup de frais. Très bien placé dans le centre historique
5 out of 5
for Families
by geofffrom uk

nice hotel in great location

Posted Aug 1, 2014 on Hotels.com
nice hotel just around the corner from the main square, quiet rooms and nice pool. not far from bus station
3 out of 5
for Couples
by A verified travelerfrom Ciudad de México

Regreso al pasado

Posted Jul 16, 2014
Pros: Todo
Cons: los cuartos y los colchones
Location: Hay de todo, esta a dos cuadras del centro y todos los días hay una actividad distinta.
Fue agradable encontrarme con un lugar bien situado y con un personal muy amable. Se trata de un viejo monasterio y los cuartos son amplios y de techos altos. La vegetación lo hace un lugar muy acogedor. Si se es muy exigente hay otros hoteles. Si lo que se busca es sentirte en el pasado, este es el lugar. La comida es buena, el personal amable y para dormir y bañarse, perfecto.
5 out of 5
for Families
by Chris Brossifrom San Francisco, CA

Excellent Hotel

Posted Jul 15, 2014 on Hotels.com
The hotel was very clean, service was excellent, and the room was beautiful and comfortable. The only drawback was the noisy air conditioner, but it worked well. The location is excellent, just one block away from the main zocalo in the historic downtown area. We could not have found a better place.