Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom houston.

Good hotel, friendly staff.

Posted Apr 18, 2015
We cannot fault this hotel but feel it is more suited to the business traveler rather than a family/touristic hotel. Overall great service and friendly staff but would have preferred closer to beach/shopping.
4 out of 5
by A verified travelerfrom Cicero, NY

Couple of issues

Posted Apr 13, 2015
Pros: Nice bedding. Great view of the City of Miami, Espresso machine,
Cons: Check your mini-bar and your gadgetry before you book your rooms.
Location: Not a whole lot of restaurant choices within walking distance. Mass transportation is easily accessible.
Awkwark experience when a cleaning lady came to my room to inventory the mini-bar after I checked into the room and sitting in my boxer shorts. It made me paranoid that maybe she didn't work for the hotel and was trying to rip me off or maybe she didn't do a proper inventory. Lots of gadgetry but some of it didn't work. The room came with a computer but the half the keys on the keyboard didn't work rendering it useless. There was a real cool TV built into the mirror in the bathroom but it or the remote didn't work and it could not be turned on. I wouldn't care if these items were not included with the room but since they are...
3 out of 5
by A verified traveler

El hotel necesita una renovación.

Posted Apr 6, 2015
El hotel no está a la altura de un JW Marriott Marquís. Mantenimiento de las instalaciones y mobiliario deficientes. Limpieza escasa. Personal poco eficiente y amable. Bolera virtual que no funciona correctamente. Buffet del desayuno escaso. Relación precio calidad deficiente.Céntrico. Servicio de valet parking ineficiente. Debe de mejorar para ser calificado realmente como un 5*
4 out of 5
for Everyone
by A verified travelerfrom hannover

Tolles Hotel. Guter Service. Gute Lage.

Posted Apr 3, 2015
Pros: Zimmer und Ausstattung.
Cons: Frühstücksangebot.
Location: Miami Downtown.
Waren 3 Nächte im Hotel. Alles gut. Frühstück allerdings dürftig.
4 out of 5
for Everyone
by A verified travelerfrom wisconsin

nice hotel, great location, super friendly staff

Posted Apr 2, 2015
Pros: The staff, location and room
Location: inside downtown so everything is closeby
close to ULTRA MUSIC FESTIVAL, in fact they gave us a room with a view we could see the event! Kind of pricey but we are talking a major Miami event so I guess that goes with the it. SUPER friendly staff Great location
5 out of 5
for Everyone
by A verified travelerfrom GUADALAJARA, MEX

viajando por miami

Posted Mar 18, 2015
Pros: La ubicación, la limpieza en todas sus instalaciones, la comodidad de las camas, sin ruido del exterior, amabilidad del personal
Cons: NADA
Location: Centrico bayside se puede visitar caminando, miami beach muy cerca, excelente ubicación.
Altamente recomendable, no hay nada que no me haya gustado, la habitación me encanto su limpieza, las camas realmente cómodas, una vista espectacular, el personal muy amable, cerca de la plaza bayside, puedes visitarla caminando,simplemente quedamos encantados.... Espero volver.....
4 out of 5
for Business Travelers
by A verified traveler

Really nice for BUSINESS travelers...

Posted Mar 16, 2015
Pros: Rooms, bathroom, beds.
Cons: Restaurant on 2nd floor was horrible. The wait staff was worse.
Location: Nothing to do in the area---it's all office buildings.
Beautiful facilities---nice pool. Rooms are stunning and very comfy beds. Front desk and cleaning staff were really very lovely. Location is lousy unless you need to be downtown for a meeting or similar. So much construction in the area---huge, and I mean HUGE, traffic jams.
4 out of 5
for Business Travelers
by A verified travelerfrom New York, NY

Nice but poor service

Posted Mar 9, 2015
Pros: Nice rooms, convenient location for where I needed to be.
Cons: Service. Hotel way too big to meet service requirements of guests. Always waiting for simple requests to be fulfilled
Nice hotel, comfortable and well appointed rooms. As a JW, a bit nicer than standard Marriott. Hotel is too big and caters to a lot of conferences, and it seems that the staff cannot keep up with the demands of a crowded hotel. Need to hire more staff or stop billing itself and charging as a top level hotel. Every time I called "guest services" for something, never got through to someone right away--always got message saying we are busy serving other guests, please hold. Hold time at least 5 minutes every call. When I called down to have my car brought up, after being on hold for 5 minutes, was told ok, your car will be ready in 20 minutes. 20 minutes to bring my car up? Unheard of. In reality, took more like 30 minutes. And that is after charging more than $500 for room and $38 a night for parking. Clearly the staff they have can't keep up with the demands of the number of guests the hotel squeezes in there. Hire more staff.
4 out of 5
for Business Travelers
by A verified travelerfrom Washington DC

Nice hotel in a bad location

Posted Feb 4, 2015
Pros: Facilities, and hotel in excellent conditions
Cons: Parking, parking.
Facilities are fantastic but the hotel is located in front of a tree with all the heavy traffic coming from Brickell Av. The valet parking, even though is expensive, requires 30-45 minutes to bring your car to the door. Do not count on your car if you are in a rush.
5 out of 5
for Everyone
by A verified travelerfrom Panama, Panama Republic

Downtown shopping compatible

Posted Feb 2, 2015
Pros: Fast WiFi throughout the hotel and very confortable beds
Cons: speediness of valet parkers - it can take up to 25 minutes to get your car !!!
Location: Downtown shopping such as Seabold building, bayside, Capital Grill restaurant, etc.
Excellent food ans service at the Bouloud restaurant