Monteverde Lodge & Gardens

Thank you for taking the time to leave us a review, I am glad you found the lodge to be so beautiful. As your con you wrote “television,” by which I assume you meant the fact that there are no televisions in Monteverde Lodge. That is a decision we made a long time ago, and while sometimes people find themselves missing TV, we have found that more often people appreciate the opportunity to get away from it. We do offer free wireless internet throughout the hotel, so you can keep up with your essentials. I noticed you enjoyed roaming the grounds, which made me very happy. Our mission when we began the garden was to bring the Cloud Forest and it's creatures to our doorstep. We are happy to say that we have succeeded. The gardens have some truly special plants such as Tree Ferns, Imperial Bromeliads and Anthuriums. There are also many species of orchids, Hydrangeas and much more. As you continue to explore you will find the amphitheater and further down the trail the lookout point, a great location to sit and take in the beauty of the Cloud Forest or star gaze at night. When we started the gardens so many years ago, we rarely saw mammals on the grounds, but today it's common to see the monkeys, Agoutis and White-nose Coatis. Birds love the grounds surrounding Monteverde Lodge; it's not uncommon for the Three-Wattled Bellbird and other exotic Cloud Forest residents to be within view. The song of the Rufous-and-White Wren constantly puts music to your walk in the gardens. Sincerely, Natalie Ewing Chief Marketing & Guest Satisfaction Officer

Dear Brady, Thank you for your review. I was very glad to read that you enjoyed your stay in Monteverde, and thrilled we were able to play a part. It was great to read about you enjoying some of the aspects of the lodge, like the 16 person hot tub, the open fireplace in the bar (I hope you had some fun practicing your Spanish with Jeffrey, the bartender) and walking through the garden paths. It sounds like for you the lodge was exactly how we hope it to be; a cozy place to relax after a day spent exploring the Cloud Forest. I was upset to see that the “con” part of your review got cut off, as I would love to hear exactly which doors or windows you found that needed repairing. We would not want to leave any aspect of the Lodge broken, and certainly none of the windows or doors. If you can, we would really appreciate you getting in touch with us and letting us know what, if anything was not in good condition. We would love to get maintenance in there to fix it. Sincerely, Natalie Ewing Chief Guest Satisfaction Officer

Dear Robin, Thank you for your review. It made me smile when I read that you enjoyed the Marimba music. You may not have known it, but one of the men playing for you also brought the food to your table. A man of many talents, Michael Miranda manages our supply room and coordinates all shipping and delivery, working at the hotel from early morning to mid afternoon. He then assumes his second identity, and spends his afternoons and evenings learning music, practicing and performing with the band. They play all kinds of popular genres, including salsa and the marimba you heard. We love it when he plays at the restaurant, which he does from time to time. Please come back and see us. Sincerely, Natalie Ewing Chief Guest Satisfaction Officer

We appreciate you taking the time to review our hotel. I am glad to read that you enjoyed the staff, especially the wait staff. They are an outgoing bunch, good fun and very focused on providing exceptional service, we are glad to have them. Your “con” was somewhat puzzling to me, as our receptionists do in fact book all area activities, with the exception of one, which is perhaps where the confusion comes from. The one thing we do not sell is a zip-line tour. The reason we don't sell them is because by our standards they are not safe, we inspect them every year as we would like to be able to offer this activity in these locations, but they are either built incorrectly or operated below our safety standards, sometimes both. With all other area activities it is our pleasure to call and set up reservations. Again, I want to thank you for taking the time to provide us with your feedback, and I am thrilled that you enjoyed your stay. I hope you can come back to Costa Rica and visit us again in the future. Sincerely, Natalie Ewing Chief Guest Satisfaction Officer