Ratings based on 4,075 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom obion tn

Nice Clean Hotel

Posted Mar 31, 2015
Pros: clean room
Cons: wifi
Location: bridgestone arenaa
Very pleased overall but the wifi is misleading it's only available in lobby with no charge their is a charge for in room wifi that needs changed
2 out of 5
by A verified travelerfrom tennessee

good location close to downtown.

Posted Mar 28, 2015
Pros: staff friendly
Cons: lots
Location: near downtown
short on parking space, small room leaking tub faucets musty smell needs to be shaped up
2 out of 5
by A verified travelerfrom Georgia

Needs a handyman & a price drop!

Posted Mar 27, 2015
Pros: I liked that the disposable cups were covered in plastic so I knew that they were clean.
Cons: General maintenance & updates. Wall art was outdated in the 1990's.
The most disappointing part of my experience was my room. The bathroom was in need of repair. Nasty caulk had separated from the wall, the wallpaper was moldy & peeling, and the wall vents were bent & rusty. It had the appearance of a 1-star hotel with the price of a 3-star. I felt that I had to wash my hands each time I touched anything in the room. Only 2 of the elevators were functional. Guests had to wait extended times before being allowed to go to their respective floor. The wifi was pathetically slow & unusable. The staff was nice. Hotels asking $150/night should be updated to today's standards. This hotel, at best, should have been listed at $69/night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Pros: Convenient to downtown, shuttle service was great, employees were very friendly, clean, very comfortable beds and nice pub in hotel
Cons: FREE INTERNET SERVICES and USE OF PRINTER there is a daily fee for these and i dont agree there should be
Location: Close to downtown, and close enough to opry i would recommend no car rental u can cab it everywhere
Our experience was great, only downfall was the internet, it is not free they charge $9.95 per day for the use
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham Al

Very close to downtown

Posted Mar 22, 2015
Check in took a while considering there was only one person at the desk. The room was very clean and loved the view of downtown. They offer a shuttle to and from downtown. If the hotel made some updates this could definitely be a high priced place! Overall great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, great shuttle

Posted Mar 22, 2015
The hotel was clean and comfortable. The shuttle staff was great. Unfortunately my husband ended up in intensive care at Vanderbilt hospital and was there all week. The staff was not very supportive and I had to move to another hotel because they wanted $330 per night for an additional night. They forgot my wake up call and the housekeeping staff left the cooler I forgot with my husband's medications sit in the hall even though I called minutes after I left. We didn't get to see Nashville but this could have been worth a return trip.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Nice hotel for the price. Staff is always very friendly and helpful.
2 out of 5
by A verified traveler

Needs remodeling

Posted Mar 20, 2015
Room was outdated and needs remodeling. Not worth the price
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 18, 2015
Pros: The bed and pillows were very comfortable.
Cons: The bathroom was very dated and the walls were paper thin.
Location: A little out of the way, not bad for the price. Hotel does offer shuttle service.
The hotel smells like soap when you first walk in, there are worse things that it could smell like. The room was decent, bathroom very outdated. Comfortable bed but the walls are paper thin. Overall a decent hotel for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
This was a nice hotel close to downtown Nashville, Vanderbilt & Belmont University