Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palmer, MA

Run to home base weekend

Posted Jul 22, 2014
Pros: It was charming; easy access; and it was clean. The bed was comfortable.
Cons: The noise level could be reduced with sound proofing. I was awakened by noise a couple of times during during the night.
Location: This hotel is about twenty minutes outside of Boston, so there is plenty to do in the area.
We only spent one night at this hotel but it was a charming place. The hotel staff was very nice. We needed handicap parking and that was right out front, so it was very convenient.The breakfast food was very expensive. We thought at the price we paid, there should have been a complimentary breakfast included. The room was nice enough, but again for the price, it was only average. This hotel is right off the highway, but finding it could be a challenge. When we were there, there was construction going on all around and it does not look like you are going into an area where you would find a hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, recently remodeled, strange location.

Posted Jul 21, 2014
Pros: Location to our event we were attending for the weekend, overall condition of the hotel.
Cons: The furniture arrangement in the rooms--the loveseat at the end of the room needs to go (where do you put your feet if you want to sit on it?).
Location: N/A
This is a modern looking hotel that has (probably) been recently remodeled. The interior and exterior look nice and new and modern, but the rooms have too much furniture in them (who decided to cram that loveseat into each room?), and our first room had an ancient AC unit that made so much noise we couldn't hear each other talk. The street is all torn up as of this writing (07/14), and the parking garage is vertical due to it's location just down the hill from the hotel. Most rooms have a view of the courtyard or the building with a slice of the surrounding town, and the staff was struggling to keep up with the guests checking in the weekend we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler from Catskill, NY

pleasant, economical and convenient

Posted Jul 14, 2014
Pros: Super clean, comfortable and convenient. The pricing was economical too.
Cons: A continental breakfast would have been nice. Also, including fees on the website would be helpful.
Location: There are some restaurants close by. Shopping not too far away. It only took about 20 minutes to get to the heart of Boston too.
I chose this hotel based on the proximity to Boston, the affordability and the fact that it had a pool. The pool was not nearly as nice as the pictures made it seem, but it served its purpose in entertaining the family. The hotel was very clean and the majority of the staff was very accommodating. My hotel "package" included medium pizza and a pitcher of soda. The size of the pizza was maybe a small the sodas were in cans and this "free meal" cost me almost $12. There was a delivery fee of $7 and change. Apparently it costs a lot to ride the elevator up one floor and walk down the hall. Also, upon delivery, the employee stated that her tip was not included in the price. I work in the service industry and found her comment rude. While the rooms were very quiet, clean and comfortable the beds were rather small. My room stated double beds, but our beds were more like a large twin. My boyfriend is over 6' tall and I am 5'8", we really had no room. If we were heavier people it would have never worked. I definitely enjoyed my stay. I would recommend this hotel to friends and family and if I travel that way again I would absolutely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 10, 2014
Pros: Everything
Cons: NA
Location: NA
The waitress was awesome, Accomadations were awesome
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

close to highway

Posted Jul 7, 2014
Pros: cleaness, new condition of furnitures
Location: close to highway, mall plaza and food are close in 15 minutes drive distance.
Nice place to stay. Staffs are nice. facility are new. nice open lobby with pc's to browes and print. TVs for ppl awaiting.
2 out of 5
by A verified traveler

Did not get the room I paid for. Very disappointed

Posted Jun 13, 2014
I paid $10 extra for a king bed and I did not recieve it. When I spoke to the desk explaining this the front desk person said nothing so I thought he took care of it. When I walked in to my room I had 2 double beds. It was handled very poorly at the desk not telling me there that I was not recieving the room I paid for. Not what is expexted for service at a Sheraton. Then I complained about it and was told it is not guarenteed. That is absurd. It is not on the web site as not guarenteeed. I PAIDED for it. Why would I do that if it was not guarenteed. That should be changed and no one should be charged if that is the case.
5 out of 5
Recommended
for Everyone
by Sandy from South Hadley MA

Convenient location

Posted Jun 3, 2014
Was staying after a concert at gillette then heading to Fenway next day. Location was great rooms were nice, but man checking us in was not very friendly and key did not swipe for parking garsge. Other than that plsve worked well for us!
3 out of 5
Recommended
for Families
by Raghu from Elon, NC

Nice hotel but needs an upgrade.

Posted May 20, 2014
Pros: Location
Cons: Needs an upgrade. I don't know if I'd say it was Sheraton quality. Maybe lower down....Holiday Inn?
Location: Not much to do unless one is familiar with the area and has work to do in one of the nearby colleges.
The hotel has a nice location. Rooms are a good size. Carpeting needs to be changed. The bathroom is large but the placement seems to suggest that the hotel was previously used for some other purpose (retirement community?).
4 out of 5
Recommended
for Everyone
by Ronnie from New York

Good Scenery, Quite.

Posted Apr 27, 2014
Pros: Safe money, larger room, quite environment
Location: Dinner Buffet, Tour Program to Boston, Shopping mall nearby
Larger room, quite and peaceful environment, cheaper price than expensive Boston Hotels, can commute to Boston Downtown in less than half hour.
2 out of 5
by A verified traveler

Didn't like the service

Posted Mar 27, 2014
I received a room with two double beds instead of king size and by the time I checked in there were no more rooms available.