Empire Hotel Reviews

We stayed at the Empire Hotel and everything was very nice and very helpful staff but our room was way too small to have two beds. Granted I know you are out seeing the city and not in the room much but there was not much room to even maneuver around to get the basics done. Over all a good visit and the price was better than most hotels so in the end I am pleased.

Nice location. Quite a nice motel. Only complaint was that we were on the 2nd floor and it was very noisy with the sound of all the air conditioning units

Elevators broken and stairways blocked by linen carts. Rooms definitely old-looking and smell musty. On the other hand, can't beat the location .

very convenient nice experience location very convenient nice people don't know bar or other facilities there

Hotel staff nice enough but took over an hour to get ice to the room. Had to go down and get myself.. Which I would have done had they just offered a ice machine to get ourselves. Don't even get a bottle water complimentary in the room. $7.50!! Rooms are tiny and you can basically hear everything going on on the street and in rooms near you. For the price I would never recommend this hotel to anyone. Room in ok shape but no water pressure in shower. Stay somewhere else!!

Central, close to shops, Central Park, 10 mins from Times Square!

There was no parking garage I had to pay $60.00 to park my car over night & no complimentary breakfast, the roof top bar & pool closed too early its new york the city that never sleep i mean come on. Upon entering our room we couldnt even walk side by side it was a shoebox room. the bathroom again too small & when you took a shower the water went all on the floor & oh did I mention no vent for the steam from the shower.

This hotel, online, appears to be fabulous, "five-star" quality and hip. At check in you are greeted by rude hotel employees and when I asked for directions to the room I was told to find my way on my own. The room was fine (superior deluxe king room), however the A/C rattled and didn't produce enough air to keep the NYC heat and humidity at bay. The shower is one of the "modern" showers that only has half of a door and water gets everywhere. The paint in the bathroom is peeling away from every surface because water literally goes everywhere. The bathing towels had large holes in them and the drain popped out and I stepped into it. When I called about these issues the hotel staff would not send anyone to fix the issue or send new towels and hung up on me. The shower was cold water (again, no one would fix it) and the wifi (given a corporate access code) was spotty at best. For the money you are really paying for the location only and a facade of a nice hotel. The staff is incredibly rude and acts as though your questions or requests are a waste of their precious time.

We had a conference at Columbia University but wanted to be close to the shopping and Time Square. So this was the perfect spot. Minutes to Central Park.

The only complain i have are: that you have to pay for use of internet. I never experience that one other hotel.