Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Posted Jul 27, 2015
Das Hotel liegt in einer ruhigen Gegend. Alles ist in einem guten Zustand und das Essen vor Ort ist sehr gut. Es ist nahegelen am Airport von Newark. Der freie Flughafentransport ist perfekt.
5 out of 5
for Everyone
by A verified traveler from Enterprise, AL

Beautiful and comfortable hotel!

Posted Jul 13, 2015
Pros: Clean and comfortable beds.
Cons: More shuttle service.
Location: It is on Staten Island, which is a quick (FREE) ferry ride to Manhattan, which has the Statue of Liberty, Empire State Building, Central Park, etc.
The hotel is gorgeous and the room was very clean and comfortable. Shower was also great and allowed you to adjust the pressure. I wish it had been closer to the Staten Island Ferry, or provided more shuttles to and from the ferry. In a city like New York, people want to get over to Manhattan as soon as possible. The earliest shuttle they had going to the ferry was 8:30 a.m., which means you wouldn't even get to Manhattan until around 10 a.m.
2 out of 5
by A verified traveler from franci

Far from everything bar tender suck

Posted Jul 6, 2015
Pool suck staff suck food marginaland far from everything
5 out of 5
for Everyone
by A verified traveler from Lss Vegas, Nevada

Shuttle service free to Ferry

Posted Jun 25, 2015
Staff very friendly and helpful, shuttle drivers also friendly, informative & on time.
5 out of 5
for Everyone
by A verified traveler from Pittsburgh, Pa.

A bright spot on Staten Island

Posted Jun 14, 2015
Pros: Everything, from parking to the employees to the spacious room it was great.
Cons: The pillows were....well, not good they could have been firmer.
Location: We were there for a family event and didn't explore to much.
To start, Nancy at the check in made us feel so welcome, we knew we were going to enjoy our stay. Lunch and dinner at Lorenzo's, the on premise resturant, was like dining at a 5 star location. A friendly visit from the man in charge and his wife just amde it more personal and friendly, especially when he spoke about Pittsburgh and the sourrounding areas we are from. I really wish my stay was longer but I can honest say that the HGI will be our place of choice to stay on S.I. from here on in and will recommend it to friends and family.
5 out of 5
for Everyone
by A verified traveler from Naples, Fl.

Great Hotel. Good food and great service.

Posted Jun 9, 2015
Pros: good location and amenities.
Location: Near family and friends.
Kim at the front desk was very compassionate. The location to highways and restaurants was excellent. Staff was friendly and helpful. Property is beautiful.
4 out of 5
for Everyone
by A verified traveler from Atlanta

Great staff

Posted Jun 8, 2015
Pros: everything
Cons: bed was a little firm, free wifi with the entire visit
I enjoyed my stat with no issues, The staff was very helpfull with direction, bus line, ferry call a cab. Excellent.
5 out of 5
for Everyone
by A verified traveler from Boston

Wonderful Hotel.

Posted May 21, 2015
Check in was easy as check out. Nice clean hotel great value. I would definitely recommend this hotel to anyone.
1 out of 5
by A verified traveler from DC

Club music until 6am spoiled it all

Posted May 17, 2015
Pros: On the good side, the beds were quite comfortable and the housekeeping staff was quite helpful when we asked for more blankets and pillows.
Cons: Tthe water pressure was poor, the parking situation was substandard, the Wi-Fi Internet was flaky, and the elevators were slow and rickety.
We booked a room well in advance and only found out once we entered our room that it was below the roof top private club. We could both hear and feel the backbeat through the ceiling. Upon complaining about the volume at the front desk we were informed that the music would last until 4am. The staff seemed rather blasé about the whole situation and uninterested in working out some sort of resolution. They did check to see if other rooms of the exact same type of the one we booked were available to no avail. Quite frankly, we would have taken any room that held 3 people comfortably. We didn't have our hearts on the form factor. Apparently we were not the only disgruntled guests. Approximately 45 minutes later, well after midnight, the volume of the music was reduced considerably but it was still loud enough to be heard through the ceiling. At 6am the music was still audible. And note that I'm not exactly a cranky old curmudgeon. I'm hearing impaired. Let that sink if for a bit. A man with a hearing impairment thought that the music was too loud. Needless to say after a four hour drive from DC to NY after work on a Friday, I was in sore need of some z's. This Garden Inn was not the place to get it. Perhaps they should put a warning on the rooms below the club that they will be noisy. I can imagine some people would pay for the experience.
1 out of 5
by A verified traveler from Indiana

Location is inconvenient

Posted May 1, 2015
Pros: Very clean and very good staff.
Cons: Something that clearly states the need for reserving a shuttle to the airport.
Location: There is nothing within walking distance of the hotel. If you don't have transportation, don't stay here or you will spend lots on taxi service.
They advertise shuttle service to EWR but it isn't available unless you reserve it. I paid $50 for a taxi and almost missed my flight because of this. There are no restaurants located nearby besides the overpriced Lorenzo's located in the hotel. Very inconvenient hotel for the air traveler to stay at.