Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Enjoyed My Stay

Posted Jul 21, 2014
Room was comfortable. Good a/c unit. Shower with good water pressure. Comfortable bed. The television could be bigger and mounted on the wall. Having it sit on a low dresser made it difficult to watch while lying in bed. The front desk staff were helpful. The restaurant staff was exceptional during both a rehearsal dinner and a breakfast.
2 out of 5
by Camille from New York

Nice hotel rude receptionist

Posted Jun 10, 2014
I arrived to check in excited to celebrate my friends wedding. I walked into a beautiful hotel and the young lady at the reception desk was not friendly, looked at my family in a rude way as if she was disgusted. She lacked professionalism, customer centered friendly service and needs some customer service training. She made us feel like we didn't need to be there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Graduation

Posted May 26, 2014
Pros: Everything
Cons: Take it out of New York and move it to Charlotte,NC
Location: New York city is nextdoor what else does one need
What can one say, staff, food service, room, bar where all "Top Drawer". Would stay there again with no hesitation. The hotel manager was always there to talk to and Bobby the bartender was great.
5 out of 5
Recommended
for Everyone
by Jacqueline from Orlando, Florida

Friendly, Classy, Afforable.

Posted May 26, 2014
It was my daughter, mother and I staying here in a double bed room. So nice, everything was clean. If we needed anything extra they brought it to us ASAP even when we offered to go down and pick it up. Very friendly service. Especially Adaline one of the house keepers. Respected everything. Love the atmosphere and will deffinetly be staying there again!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

It was nice stay!!

Posted May 25, 2014
Pros: Cleanness and comfortable rooms.
Hotel is great and the staff are helpful and available. Room are comfortable, though I had problem wight the A/C for the first two nights, but they were avail be to fix the problem in no time. Highly recommended.
2 out of 5
by A verified traveler

Terrible pool hours

Posted May 18, 2014
Pool only open after 5 pm during the week. I travel all over the world and never heard of pool only open in the evening. I drive up from Florida, my daughter and grandchildren flew in from Washington state. We meet all over the country and my grandchildren and I have a retuial we spend the days in the pool and hot tub. The kids (aged 4-7) and I dressed for a swim, went to the pool only to see sign closed, see front desk. I enquired about pool and was told it is only open in the evening because a life guard needs to be present. They did not have enough staff during the day to cover the pool. So this really took a toll on our overall trip. The children where extremely upset. The staff did not offer any solutions I was told look around see how busy we are. Sorry sir. I was also told if I had checked the web site I would have been informed of the pool hours.
3 out of 5
Recommended
for Everyone
by Colby from OH

Nice stay but overpriced

Posted May 12, 2014
Rooms were not as modern as I would like. Beds were comfortable. Staff was friendly. Price did not match value.
3 out of 5
Recommended
for Everyone
by A verified traveler

Horrible beds

Posted Mar 17, 2014
The beds are hard as a bed of rock, uncomfortable and a terrible nights sleep. Breakfast over priced and dining room staff rude. Parking is terrible you have to get your room key to get a space due to nightclub and lounge.
5 out of 5
Recommended
for Everyone
by michelle from syracuse, ny

Very nice hotel

Posted Mar 3, 2014
We came to Staten Island for an Engagement Party. We were pleasantly surprised at how nice the hotel was. Staff was helpful. Rooms were spacious and clean, and the bed was super comfortable. I would definitely recommend to anyone staying in the area.
4 out of 5
Recommended
for Everyone
by moe from pa

The look of it was great love the owners

Posted Jan 21, 2014
Would recommend to all