Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Boston

Wonderful Hotel.

Posted May 21, 2015
Check in was easy as check out. Nice clean hotel great value. I would definitely recommend this hotel to anyone.
1 out of 5
by A verified travelerfrom DC

Club music until 6am spoiled it all

Posted May 17, 2015
Pros: On the good side, the beds were quite comfortable and the housekeeping staff was quite helpful when we asked for more blankets and pillows.
Cons: Tthe water pressure was poor, the parking situation was substandard, the Wi-Fi Internet was flaky, and the elevators were slow and rickety.
We booked a room well in advance and only found out once we entered our room that it was below the roof top private club. We could both hear and feel the backbeat through the ceiling. Upon complaining about the volume at the front desk we were informed that the music would last until 4am. The staff seemed rather blasé about the whole situation and uninterested in working out some sort of resolution. They did check to see if other rooms of the exact same type of the one we booked were available to no avail. Quite frankly, we would have taken any room that held 3 people comfortably. We didn't have our hearts on the form factor. Apparently we were not the only disgruntled guests. Approximately 45 minutes later, well after midnight, the volume of the music was reduced considerably but it was still loud enough to be heard through the ceiling. At 6am the music was still audible. And note that I'm not exactly a cranky old curmudgeon. I'm hearing impaired. Let that sink if for a bit. A man with a hearing impairment thought that the music was too loud. Needless to say after a four hour drive from DC to NY after work on a Friday, I was in sore need of some z's. This Garden Inn was not the place to get it. Perhaps they should put a warning on the rooms below the club that they will be noisy. I can imagine some people would pay for the experience.
1 out of 5
by A verified travelerfrom Indiana

Location is inconvenient

Posted May 1, 2015
Pros: Very clean and very good staff.
Cons: Something that clearly states the need for reserving a shuttle to the airport.
Location: There is nothing within walking distance of the hotel. If you don't have transportation, don't stay here or you will spend lots on taxi service.
They advertise shuttle service to EWR but it isn't available unless you reserve it. I paid $50 for a taxi and almost missed my flight because of this. There are no restaurants located nearby besides the overpriced Lorenzo's located in the hotel. Very inconvenient hotel for the air traveler to stay at.
2 out of 5
by A verified travelerfrom Niagara Falls

Nice Facility But Noisy and Uncomfortable

Posted Apr 28, 2015
Pros: Staff
Cons: Mattresses and reduction of noise from outside parties that continue beyond midnight.
Location: Quite isolated but only 8 miles from Cruise Port
Great staff. Nice hotel but room is very noisy from outside noise and bed mattresses (foam) are low density and sag significantly.
3 out of 5
by A verified travelerfrom chambersburg, pa

Quick stay for cruise tour

Posted Apr 25, 2015
Went to check in and they had no record of my stay had to wait until Expedia sent my reservation. It never came they offered to check me in with a new resevestion or maybe I booked the Hampton inn. (Was an insult kind of that I would make a mistake between the two hotels.) never offered to call Expedia no worry really from the staff, until a more experienced employee came. She was able to work her magic and I was able to check in. I was never told that they had adjustable beds when I checked in. Yet made it to the room and had the hardest mattress ever was a very uncomfortable night sleep. Never thought that it would be adjustable just thought it was a hard mattress, been places like that. Never saw the remote for he bed. True I did not call guest services to complain, but never dawned on me. Woke up at 5 am when guests nearby left there rooms slamming the door, very little sound barrier through the door and could not get back to sleep due to guest after guest leaving. I told the ladies at the desk that I was going to the cruise terminal in Bayonne, they did not warn me the bridge was out. Took me an hour to get to the cruise terminal would of left earlier had I known. Overall bad experience due to bed and front desk was a very uncomfortable night sleep and would not recommend to my clients to ever stay there.
5 out of 5
for Everyone
by A verified travelerfrom norfolk,va

weekend away with husband

Posted Apr 21, 2015
Pros: it was very clean
Cons: the pillows on the bed were a little to soft
Location: the location was good and the mall was about 15 minutes away
our stay was very nice everyone at the front desk were polite and helpful.
5 out of 5
for Everyone
by A verified travelerfrom Newton, NJ

Ease to where we had to be!

Posted Apr 16, 2015
Pros: clean clean clean!!!!!
Cons: Nothing!
Location: Had to do a wake and funeral so those are the only places we were aware of!
Booked this "sight un seen" and was not disappointing! Stayed in a Hilton Garden Inn in Edison, NJ, so we expected nothing less!!!
4 out of 5
for Everyone
by A verified travelerfrom Boston, MA

The hotel is pleasant, clean.

Posted Mar 20, 2015
Pros: Overall the place is very good.
Cons: I believe having a contract with the restaurant is making the hotel lower the reputation of the very nice hotel.
The bathroom says hang the towel and let it dry. So it can be reuse? That is not sanitary. When it used by someone, wash again. The entry door is bumping to the closet door and bathroom door. Besides that it is alright. The restaurant was not good I ordered the linguini with shrimp it was alright but there was no sauce just boiled noodle with dry tomato, shrimp, no sauce the same as my husband food a waste of money, we should have eaten in a regular pizza place. Over all the restaurant was lousy. Also I took the freight elevator by mistake to go down, it did not move so I keep on pressing the button until someone came in and punch the code and went down, he was looking at me and he said where I am going, I told him down the lobby out, the guy said come to me going inside the storage, I said I am going there with you. So I told him bring me back to the fourth floor, so I ask him where is the other elevator, he said doe not know and he does not work there, why he knows the code to run the elevator. I was almost assaulted that elevator was not safe. I was smart enough to tell him I am not going there with him and he just looked at me up and down because I was all dress up for special church service and that was around 4:30 AM and my husband was looking for me. God saved me from that man. Young man around late twenties small and a little bit skinny build with a hat. I believed he works there. What an experience.
5 out of 5
for Everyone
by A verified traveler

Posted Mar 7, 2015
i enjoyed my stay at the hilton garden inn in staten island ny me and my family where very greatful o have stayed here.
4 out of 5
for Everyone
by A verified traveler

Convenient and Comfortable

Posted Feb 24, 2015
Exemplary customer service! Staff member Nancy went above and beyond to arrange transportation during very inclement weather! Room was comfortable and hotel location is very convenient. The restaurant food was delicious and again, very approachable and helpful staff.