Penthouse (Heaven Over Hell Penthouse) | View from room
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Reviews of Ink 48 Hotel

4.5 out of 5
Ink 48 Hotel
653 11th Avenue, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 550 out of 1003 reviews" "
Rating 8 - Good. 203 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in an up and coming area of Hells Kitchen! Love the fact that theres so many difernt room types, can really target the best one for you. Rooms are neat clean and bright, i had a junior suite with a fabulous bathtub in the room-My favorite feature. Staff was not overbearing(but there when you needed them) which is so nice when you want a bit of privacy!
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Amenities
Enjoyed our stay. The room and hotel was nice and it’s a short walk to mid-town.
Stayed 2 nights in Apr 2024

8/10 Good

Arindam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a fairly good location if you are fine walking a bit. It is a 16 minutes walk to Times Square, and slightly lesser to subway stations. The hotel lobby was great, we reached the hotel early in the morning and they were able to get us a room by around noon. The room was very clean. The bathroom floor looked a little dirty, but wasn't actually dirty I believe - it was just the style of the floor. When we asked for extra soap, they were quick to provide that. The restaurant and bar were closed for renovation and the hotel does not have a pool/hot tub, so we couldn't try many of the amenities. We did not end up trying the gym. Overall, we enjoyed our stay here and would consider it again if we are in the area.
Stayed 4 nights in Mar 2024

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel itself is nice. Unfortunately the restaurant/bar was not open. The room was a bit run down. Lighting that had torn shades. The windows were drafty and not sound proof and the shades were quite tired too. Couch had a tear in cushion. The shower had a rain shower and a body shower that would leak badly because of a broken dial. Unless they upgraded the facility I will not stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Annie, Temecual

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on 11th avenue and high, so all you hear is ambulance noises
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel for the price! Just watch out the minibar and extras will bankrupt you if you’re not careful lol
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Excellent bed and bathroom. Heater was very loud and did not maintain temperature. Never got above 70 degrees. But we got an extra blanket and turned off the heater and was satisfied. All other amenities were excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceilings, space, clean rooms, friendly staff, good views from any higher floor - and all away from the hustle and bustle but a 5-10 minute walk to heart of Hell’s Kitchen and theater district. Love it!
Stayed 1 night in Apr 2024

2/10 Terrible

Alexander

Liked: Staff & service
Disliked: Cleanliness
The staff was great However, my room experience was awful… booked a skyline view and ended up getting a Regular room the first night on top of the the room that I slept in the first night smelt like vomit… when I asked if I could change the room they refused to do so
Stayed 3 nights in Mar 2024

2/10 Terrible

Marques

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ruined my anniversary! This was the worst stay ever!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the port
Stayed 1 night in Mar 2024

4/10 Poor

amelia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staying at this hotel was a bit like being on a pirate ship— rocky, noisy, and a bit dirty. This property is in rough shape the carpets, the furniture, the bathrooms are all in need of major repairs. Then there was a $40 a night amenities charge? The staff was very friendly and the room was large.
Stayed 2 nights in Mar 2024

8/10 Good

Ehle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was horrible. So get there before 11PM to use valet. Otherwise you will have to walk blocks with your luggage. Also no self Parking nearby.
Stayed 3 nights in Mar 2024

8/10 Good

Quylayzha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great only good things to report!!
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

4/10 Poor

Tajinderpal Singh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have doubts over the hotel being a 4 star. Very poor bathrooms, and also something was not right, as we all did not sleep and my kids really struggled, even after changing the room 3 times. In the end we went to another hotel, and it was amazing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ayane

Stayed 2 nights in Mar 2024

10/10 Excellent

Todd, Waterloo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the cruise port!!
Stayed 1 night in Mar 2024

4/10 Poor

christopher

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No internet during the stay, reaching front desk took lots of time.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one of the best hotel I ever stayed at NYC
Stayed 1 night in Mar 2024

6/10 Okay

TANISHA

Stayed 2 nights in Mar 2024

2/10 Terrible

Valma

Business traveler
I was charged $200.00 deposit fee when I checked in and I was informed that amount would be credited back after my checkout. It has not being credited yet, I called the hotel and now they informed me it will take 6 business day. I do not agree. Besides they charged me a bar fee, I never used the bar. What can Expedia do for me? I make reservation for my company frequently. I would like to be able to avoid this kind of problem in the future. Thank you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Darian

Liked: Cleanliness

8/10 Good

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and intimate boutique hotel, which doesn’t surprise me, because we’ve also stayed at the Klimpton property in Salt Lake City to attend a concert a couple of times The staff at this hotel are genuinely warm and kind, doesn’t depend on which of the crew is on, they are always ready to answer questions and assist I highly recommend the location if you wanted to attend Broadway shows, eat at some wonderful, dining, restaurants, or just walk the city Leed
Stayed 2 nights in Feb 2024

6/10 Okay

Theresa

Business traveler, Traveled with family
Liked: Staff & service
The restaurant and bar are closed until June. No onsite food or beverages except for coffee and tea in the morning. The closest thing is a deli a block away. I wasn't aware of it until I was onsite. The room was comfortable and the staff was very helpful however.
Stayed 2 nights in Feb 2024
Response from Andrew Brady - Hotel Manager on Mar 10, 2024
Thank you for your review of Ink 48. I will be sure to share your comments with the team. Hoping we can have the opportunity to welcome you back in the near future. Until then, safe travels!

2/10 Terrible

Shenequa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

dontae

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was professional, helpful and knowledgeable. Only concern was extremely dirty and stained shower floor. House keeping only made my bed. No cleaning or used towel collection was done during stay.
Stayed 1 night in Feb 2024

6/10 Okay

Linda

It was very close to the cruise port
Stayed 3 nights in Feb 2024

6/10 Okay

Tiffani

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed at this hotel in 2018 and some things have changed about the hotel that I’m sad about and I hope they can right the ship. I raved and raved to my son about the rooftop lounge and the panoramic views only to come to the hotel and find the rooftop lounge and restaurant closed until May or the Summer. Also, Kimpton who’s known for their luxury boutique hotels no longer owns the hotel. Staff also put us in a handicapped room and the water leaked from the shower when my son took a shower. Thankfully, the staff moved us to another room, which should have been the room they moved us to in the first place. It’s still a nice hotel, but right now it’s not the same. I hope they can get their mojo back.
Stayed 1 night in Feb 2024

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No bar. No restaurant. Advertised with both. Both closed upon arrival. No help from check in, no concierge. Desk clerk spoke extremely low and could barely hear her.
Stayed 1 night in Feb 2024

6/10 Okay

Lissette

Traveled with family
Disliked: Amenities
I actually ended up booking this hotel that I’ve never heard of and was praying that it was gonna be okay. The first day was great. Then the next day it was no sleep at all. Loud and from 3am-7am no sleep. And being that my daughter was doing an audition it was even worse. The staff were nice and friendly but no matter what they did to the room next door those people didn’t stop the screaming.
Stayed 2 nights in Feb 2024

4/10 Poor

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Andrew Brady on Feb 26, 2024
Greetings, Alexandra,Thank you for taking the time to share your rating of Ink 48. Hoping we can have the opportunity to welcome you back in the near future.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Casandra

Stayed 2 nights in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for your 5 star rating of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future!

10/10 Excellent

grant

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed
Stayed 1 night in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

8/10 Good

Carolina

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
The rooftop was not open due to renovations that I was not made aware of. It took a while to get my car back from valet.
Stayed 1 night in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you for sharing your experience of Ink 48. I will be sure to share your feedback with the team. I apologize for the time it took for the garage to deliver your vehicle as I know how important time is especially when plans are involved. Hoping we can have the opportunity to welcome you back in the near future. Until then, safe travels!

10/10 Excellent

Perry, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Milton

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a refresher as I found the condition stale and dark. The room was pretty dirty and not even a coffee machine. It was a pretty inconvenient location, and the room lacked light.
Stayed 2 nights in Feb 2024
Response from Daniel Cortez on Feb 26, 2024
Greeting Milton,Thank you so much for your feedback from your stay. We would be addressing this issues and concerns. We hope we have the pleasure to have you come stay again here at Ink 48 Hotel.

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Desire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service
Paid for the junior suite and was put in the king room half our stay. The bath water ran dirty and there was no coffee maker
Stayed 4 nights in Feb 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Cierra

Stayed 4 nights in Feb 2024

2/10 Terrible

Thomas, Palm Beach Gardens

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bar, restaurant or room service. Useless and unhelpful staff. Most patrons were cruise ship passengers coming/going from their ships. Just awful for what was once a good hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marylou

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew Brady on Feb 26, 2024
Thank you so much for the 5 star review of Ink 48. We're thrilled you had the perfect time with us. Looking forward to welcoming you back in the near future.