Ratings based on 3,329 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brighton UK

Excellent Position on Central Park

Posted Nov 23, 2014
Pros: Position and comfort
Location: Right on Central Park . Easy access to everything you want in Manhattan
Great position overlooking Central Park Friendly and helpful staff . Room was a very good size for New York
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembrokeshire, Wales

Great Hotel with views of Central Park

Posted Nov 22, 2014
Pros: Everything
Location: Close to central Park, Ellen's Stardust Diner and The Tavern on the Green Restaurant - great experiences. Museum of Art and Design well worth a visit
We had advised the hotel this booking was for my son and his bride being married on the day of the stay. They rolled out the red carpet treatment giving them a fabulous room on 32 nd floor with views of Central Park and champagne in the room. Truly magnificent treatment, cannot be faulted. Breakfast was excellent too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Posted Nov 21, 2014
Pros: Great location near Central Park. Felt like an upper class hotel at a reasonable price.
Cons: Could use a spa.
Location: 5th Avenue shopping, Central Park and Times Square within walking distance.
A good feeling walking into the hotel. The staff were friendly. The concierge and bellboy were helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Pros: Location was awesome, lobby was nice.
Cons: Bathroom needs major renovation, very old and stained tiles.
Location: Great location!
The bathtub faucet was running when I first walked in. Called front desk and they immediately sent someone to fix it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Widnes, Cheshire

Superb Hotel

Posted Nov 20, 2014
Pros: Really clean and very helpful and pleasant staff.
Location: The hotel is directly opposite Central Park and within walking distance of all major attractions.
The Park Lane is a top class hotel in NYC. This was my first visit to New York so cannot compare to any other hotels. The hotel was very clean and the staff were so helpful and really pleasant.
2 out of 5
by A verified traveler

Posted Nov 19, 2014
Pros: Location
Cons: all services
Location: Central Park Lincoln Center Theatre
Hotel under construction. Filming a tv show at the guests inconvenience Phones were not working. Did not take messages
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Loved my stay. Perfect vacation. I only wish I could have stayed longer!
3 out of 5
by A verified traveler

Great location, hotel needs work

Posted Nov 16, 2014
Cons: Please have these rooms overhauled. It is a lovely location and the bones are great in this hotel...but it needs work.
We were at this hotel for 5 nights and found the location to be wonderful and the bed comfortable. The manditory resort fee upon check-in was a surprise and we did not get our money's worth from it. The toilet in the lovely marble bathroom stank and did not work well. The furniture was all broken...functional but just. The maids missed a day and only vacuumed a couple of times.... The windows were single pane and we could hear everything from the street, including the clip clop of the horses hooves as they walked by as if they were in the same room. The blinds were not working properly either. When we complained, we were told that they would fix it all, since they were fully booked. They tried, but this room needed more TLC than a quick fix would allow. This is NOT what I would expect from a 4 star hotel. I had high hopes, but they were dashed. After all that, nothing from management when we checked out, but 5 nights of resort fees......
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Fantastic location but poor facilities

Posted Nov 14, 2014
Internet is not included in the hotel stay and they will try to charge you 30 dollars a day without giving you the option and this will give you internet and some drinks. We had to complain to have it removed. Location is excellent but room has poor facility like no air con, run down bathroom, no kettle and not so clean. I would still recommend the hotel for its location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great views close to Central Park

Posted Nov 13, 2014
Upgraded to room with a view of the park; great service, friendly staff. Location cannot be beat.