Ratings based on 779 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Indigo was a really pleasant surprise, excellent room, bed, service, dining, highly recommend. PS, chose it as I drove from Maryland all electric, and their EV charger worked well. A winner.
Comment from Hotel Management
Mar 27, 2015 by Monique, Hotel Management
Dear Guest, It is so nice to read such wonderful comments regarding our hotel and staff as we pride ourselves on providing top notch service. Thank you for taking the time to share with others your experience with us. We look forward to hosting you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Haven, CT

Convenient to T and affordable

Posted Mar 18, 2015
Pros: Nice design, good water pressure and large shower, comfy bed. Convenient to the T, especially if the weather is nice. Affordable.
Cons: Slow elevator. Guy who checked us in was pleasant enough, but could stand a little grooming. First impressions are important in public service.
Location: Short walk from last stop of D train on Green Line. Near Newton Ctr, short ride to Kenmore, Fenway, Chestnut Hill, and into the Back Bay.
In town for a single night for a Saturday night even and had no trouble reserving the room for one night. Affordable (especially in the Boston market) w/ free parking. Easy on/off the highway. Staff was pleasant and check in/out was quick, at least at our arrival and departure times. Very clean room w/ a comfortable bed, big shower w/ great water pressure, water that stayed hot and Aveda bath products. Good curtains kept it nice and dark in the morning. Requested a rm a distance from the elevator and the stairwell door and got it. Free wi-fi worked fine. There is a restaurant downstairs, though we didn't use it. Also, for nice weather there is a pool outside surrounded by a large seating area. Conveniently located a short walk from the end of the Green D (Riverside) line of the T, where there are ticket machines. Would stay again.
Comment from Hotel Management
Mar 19, 2015 by Monique, Hotel Management
Dear Melissa, Thank you for your review! We sincerely appreciate the wonderful feedback you have provided and we look forward to seeing you again! Hopefully you will be able to try our restaurant then!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Convenient location

Posted Mar 17, 2015
Pros: Employees I encountered were very friendly. The room was clean and in good repair.
Cons: The bathroom is real small. The lighting in the bathroom is terrible. Recessed ceiling lights, no vanity lights.
I was in town for a hockey game at Boston College. This hotel is very convenient as far as location goes. The room was more like what I would expect in NYC, very small room. The room had very confusing light switches just inside the door. Three switches, one large and two smaller. Nothing was labeled. One combination made the bathroom light come on, one made the hall light come on and one made them both come on. unsure why it takes 3 switches to make that happen.
Comment from Hotel Management
Mar 19, 2015 by Monique, Hotel Management
Dear Michael, Thank you for taking the time to provide feedback on your stay with us. I apologize for the confusion the light switches caused. There is a main switch that the two other switches (bathroom & room) are supposed to sync up with. I apologize that they were not synced and labeled in your case and caused some confusion. Again, thank you for the comments as it allows my management team know what areas to work in. We look forward to hosting you again when your travels bring you back to our area!
2 out of 5
by A verified travelerfrom LA

Warning

Posted Mar 15, 2015
Pros: Pictures and price
Cons: hotel
Location: I moved to another hotel
The pictures are much better than reality. Hotel environment is subpar.
Comment from Hotel Management
Mar 19, 2015 by Monique, Hotel Management
Dear Steve, Thank you for providing us some insight on your recent stay with us. I apologize that it was not as you had expected but we do hope you try us again and allow us the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Very nice. Staff, location and extremely accommodating shuttle.
Comment from Hotel Management
Mar 16, 2015 by Monique, Hotel Management
Dear Guest, Thank you for the wonderful comments and score! I will be sure to share them with the staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Stellar in almost all respects. Would say the restaurant for the price does not quite fit into the 5 star category.
Comment from Hotel Management
Mar 16, 2015 by Monique, Hotel Management
Dear Guest, I am pleased to see you enjoyed our hotel and thank you so much for sharing you feedback with us. We certainly hope to host you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

Posted Feb 24, 2015
Enjoyed the stay. Room felt more like home than a hotel- which I loved. very comfortable bed. Love the spacious shower. Only thing I would add is that the bathroom space is cramped and the shades don't block out light very well- which is great natural light during the day but when you're trying to sleep it's not so good.
Comment from Hotel Management
Mar 6, 2015 by Monique, Hotel Management
Dear Eri, Thank you for you feedback. We are excited to hear that you enjoyed your stay with us and look forward to hosting you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice cheap hotel 20min away from Boston Long wharf

Posted Feb 23, 2015
I went with my boyfriend (we are both in our 20s) so we wanted somethig nice and cheap. Indigo hotel is both. The room was very clean, with a really nice shower. Only Con to this hotel is the location, there are no walking distance places. But the hotel hast great food and bar so there's no need to really go out for food. It's only 20 min away from Boston.
Comment from Hotel Management
Mar 6, 2015 by Monique, Hotel Management
Dear Evelin, We are very pleased to see that we were able to provide you with a wonderful experience. Thank you for your review and we hope to have you with us again!
3 out of 5
by A verified traveler

Early Valentines Day

Posted Feb 15, 2015
The hotel was nice but my experience was very disappointing!When I booked my stay I specifically requested a room with a big tub that was shown on the picture on your site.I was promised that room but when I arrived it was a room with only a shower.I called the front desk with my problem and was told that the room that I was promised was already booked and that they only had 1 room in the hotel with that tub.I ONLY picked that hotel because of that tub and was definitely let down.My stay and plans were ruined!My boyfriend and I were celebrating our first Valentines together and we had to celebrate early because on the real day we couldn't be together because we are both single parents with young kids and our time alone is very limited and special.
Comment from Hotel Management
Mar 6, 2015 by Monique, Hotel Management
Dear Guest, Thank you for your feedback as it allowed me to research the issue and reach out to you privately. I sincerely hope that you try us again, as we will do what it takes to make up for this unfortunate error.
5 out of 5
Recommended
for Couples
by A verified traveler

Comfortable, Friendly, Accessible

Posted Jan 19, 2015
Pros: Comfortable bed, friendly staff, safe enviroment
Cons: I wish there was an indoor pool, the outside one looks wonderful!
Location: We hopped on the t and went all the way to fenway. It was very convienent to leavehe hotel because of its proximity to 95.
The bed was very comfortable and the room was very clean. It is evident that the staff takes great pride in their work. The hotel is located right next to a t stop which makes going to the city very easy!! Loved my stay and I hope to return someday soon!