Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
They paid and stayed.
by A verified traveler from Ontario
B&B from Hell!!Posted Oct 14, 2011 on Hotels.com
I have been to many B&B's in this area over the past few years and this was my first bad experience!! The website showed a quaint house on a quiet street, but the room was actually located next door!!! Not very clean, it had plastic on the mattress, so if you had kids, it would not leave stains!! Requested another room from the manager, but was told (in a stern voice) that they did not change rooms for anyone! and then slammed the door in my face! Needless to say, I was not pleased! I called Hotel.com and asked if I could cancel the 2nd night and was told that I would have to get permission from the manager (the one that slammed the door in my face)!! but to my surprise, she agreed and I thanksfully got my money back for the one night, unfortunately I had to pay for the first night, which was not worth the price at all. Also, the breakfast was very bland, when I added cream to my coffee, it turned white! the eggs were white and the sweets were store bought! I would definitely not recommend this place to anyone and I would encourage hotel.com to take it off their website.
Comment from Hotel Management
Jan 4, 2014 by David, Hotel Management
Dear Katherine Ellis House is a simple affordable little bed and breakfast in the heart of Downtown Niagara Falls. Our goal is to provide safe, secure, clean affordable accommodations when visiting our amazing city. The apartment you rented is dedicated to families traveling with children; who require access to additional amenities (kitchenette, private entrance, separated bedroom, living and dinging area. We did want to clarify your concern with plastic protectors. Yes; to ensure everyone's safety and to maintain the highest standards of cleanliness; Ellis House has gone to great expense to purchase mattress and box spring bed bug protectors. The cost was significant, but we felt that providing our guests the best protection available was very important. Travelers from far and wide need to have peace of mind when staying in our accommodations. Sorry you chose not to stay with us a little longer, as our breakfast choice changes every day so that you get a variety of home made hot breakfast choices. Your like me, I too like my coffee very strong (Starbucks Strong); we use pre-package coffee packets in our industrial coffee maker. I am sorry that the coffee was not to your liking. In 2014, Ellis House will be introducing a new breakfast option which we hope pleases everyone.