Extended Stay America Washington, D.C. - Alexandria-Landmark Reviews

I stayed at the Extended Stay America for 3 nights. The 1st night the fire alarms in the hotel went off at 4:30 am. Although I had a "non-smoking" room parts of the bedding was so worn and had clear cigarette burns all over it. I don't think advertising that there are non-smoking rooms if you're just going to mix the bedding from those rooms is appropriate. I'm not sure if it was because of the bedding or if it was something else but the room clearly had a light cigarette smell. The "grab and go" breakfast the next day was pretty limited and what I would consider a light snack. There were bruised apples, oranges, original oatmeal packets, and individually wrapped "muffins" that were really dry. The staff doesn't replenish the food stock until the very last item was gone and I mean it. There was a single chocolate muffin in the basket for over 5 minutes and several people went through the food station. It wasn't until someone took the muffin did the staff member refill the basket with more muffins. While the hotel room itself didn't seem to have any bugs or anything gross like that, I was disappointed at the cleanliness of the hotel entrance, hallways, and stairwells. The trash room on the floor made the hallway smell really bad. One day there were random used towels in a pile by my room all day. It seemed that some guests thought it was okay to leave their trash in the stairwells and entrances of the hotel and the staff didn't find a need to clean that all 3 nights of my stay

There was issues from point one, the front desk staff was rude from the point I attempted to check in. There was suspicious issues related to the use of my credit card utilized for the stay. The room was supposed to have been a non-smoking room, but wreaked of cigarette smoke when we went in, there was a mustiness to the room, there was a variety of dishes for the kitchen, none of which matched any other, the bathroom had no toiletries within, just towels and 1 bar of facial soap, the bed was supposed to be a king, it was lucky to be a queen. Overall, if I had been able to book something else for the immediate area and weekend without having to incur excess fees for cancelling, I would have done just that. Worse stay I have had in years any where.

Staff member Glenda was amazing!! Just very sweet and helpful

It would be nice to have a continental breakfast bar, instead of a muffin and fruit in a bag to go.

Seems like this there had been a lot of parties in the room we stayed in. looked like there had been many parties held there or lots of heavy smokers that hung out in the bath room that allowed their cigarettes to burn the linoleum and bath tub .

The hotel is not worth the money. Just look at the ratings and read the reviews before you take your chances. I have stayed at a different 'Extended Stay' same chain and also found it to be substandard. We were in a non-smoking room, on a smoking floor. It stunk to high heaven. The sheets and bedspread were polyester blend and very uncomfortable. The room was clean but the bathroom had a bad smell, like burned plastic. Bad over all experience... A one star hotel at best.

I was a bit afraid after discovering this hotel was the one I had reserved (it was a mystery hotel buy). But in fact it is much better than what Customer seem to have described. We were on a floor room for 4 nights with my son, the kitchenette is definitely an asset. Staff was very friednly and accomodating. Beds and towels are done once a week, but one can ask reception for fresh towels whenever needed. We used the room as our pod for Washington discovery and evening meal. Morning breakfast is an open bar with muffins, apples, oranges, cereal bars, coffee, tea and hot chocolate, more than enough to charge before a long visit day... There is a metro station about 2 miles away but parking was so crowded that we drove down to Wash DC (around 10 miles: between 20 minutes and 1h00 depending on the traffic and time of the day) and parked the car for the day (between 12 and 20$). There is 2 7-eleven stores (one about 100 yards away and the other around half a mile) and a small mall for anything else needed. The A/C was an asset with the warm and moist days we had end of june.

The service was terrible, Usually when you arrive at a hotel to stay at with reservations the doors should be open but no i had to use a telephone to call the front desk. My room just smelled dirty and looked dirty, plus there was crap all over the floor seemed like they didn't even clean it except the beds were very clean, the bathroom was sooo nasty. I will not be staying here every again

The first room i.got was uncleaned then the second had no sheets on yhe bed