餐厅

关于弗雷德里克斯堡会议中心假日酒店 - IHG 旗下酒店的点评

3 out of 5

点评

8.2

很好

10 分 - 超赞。490 条好评,共有 1001 条点评" "
8 分 - 还可以。281 条好评,共有 1001 条点评" "
6 分 - 一般。106 条好评,共有 1001 条点评" "
4 分 - 很差。64 条好评,共有 1001 条点评" "
2 分 - 糟糕。60 条好评,共有 1001 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Jackie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like that it is near Riverside Theater. Easy access. Clean. Quiet location.
2024 年 5 月入住 1 晚

10/10 超赞

Zach

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 4 月入住 2 晚
Arianna 于 2024 年 5 月 4 日 的回复
Hello Zach, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Mario

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Arianna 于 2024 年 5 月 4 日 的回复
Hello Mario, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Sara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Arianna 于 2024 年 5 月 4 日 的回复
Hello Sara, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Krystal

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely helpful & nice. Outdoor area was well maintained & clean. Beautiful decor & new looking. Rooms were also cleaned well.
2024 年 4 月入住 1 晚
Arianna 于 2024 年 5 月 4 日 的回复
Hello Krystal, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Geraldine,Riverview

满意:清洁度、员工和服务、住宿条件和设施
Syaff was helpful. Clean hotel
2024 年 4 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Geraldine,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 糟糕

Amanda,Springfield

满意:清洁度
2024 年 4 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Amanda,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 超赞

Jay

满意:住宿条件和设施,清洁度
Nice
2024 年 3 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Jay,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 糟糕

Amy

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 2 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Amy,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Please be assured that we take these matters seriously. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations. Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 超赞

Rob

Yes
2024 年 3 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Rob,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 超赞

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Jonathan,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 超赞

Denise

2024 年 3 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Denise,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

4/10 很差

charles

满意:员工和服务,清洁度
The hotel was adequate and very nice staff. My issue was the shower pressure. It was just one level up from a trickle. Maybe the shower head needed cleaning, idk, but the hotel should. If you can't manage routine inspections of the little things that offer true value to a stay, then you should quit your job. Because without guest, you have nothing, and you might think that people will just put up with it, that will sooner or later come back to bite you in the you know what!
2024 年 2 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Dear Charles,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements and that you encountered difficulties with essential services such as low water pressure. Please be assured that we take these matters seriously, and we will investigate each concern to ensure that necessary improvements are made. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

8/10 还可以

Tamika

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean , spacious and great amenities
2024 年 2 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Tamika, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 还可以

Jasmine

满意:清洁度、服务设施、住宿条件和设施
Easy check in. Nice room, clean
2024 年 2 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Jasmine, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Deborah, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Mélanie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tout était parfait
2024 年 1 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Melanie, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 还可以

Jabria

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Jabria, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 还可以

Josiane

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

linda

2023 年 12 月入住 1 晚

10/10 超赞

Gwendolyn

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

alesia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Liane,N D Ile Perrot

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good in hotel dining options, clean updated room friendly staff.
2023 年 11 月入住 1 晚

10/10 超赞

Humaira

满意:清洁度、员工和服务、住宿条件和设施
Clean
Arianna 于 2024 年 3 月 1 日 的回复
Hello Humaira, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

2/10 糟糕

Sherita,Centreville

2023 年 12 月入住 1 晚

10/10 超赞

Gwendolyn

满意:清洁度、员工和服务、住宿条件和设施
Quiet
2023 年 11 月入住 2 晚

10/10 超赞

jon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

Patti

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Jordan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great 5 stars
It was great. Once you walk in there’s a very clean and modern comfy vibe in the lobby and dining area. Hallways look updated and decent. Room layout for my 1 bed King option was great. Bathroom was clean and bed was comfy even the little sofa in the corner was decent to put my things. Liked the touch to have a coat rack too. Will stay here again.
2023 年 11 月入住 1 晚

8/10 还可以

Weyketta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very professional. They have excellent customer service!!
2023 年 11 月入住 1 晚

2/10 糟糕

Robert

与家人出行
不满意:清洁度、员工和服务、客房舒适度
Bugs, refused refund
Shortly after our arrival we found several bugs on the ceiling of our room. The front desk was notified and offered to change our room, but then we found more bugs in the hallway. We elected to not stay since they obviously had an issue. Further, we went through hotels.com customer service, where they contacted the manager, who refused a refund, which apparently hotels.com is satisfied with since they won’t advocate on our part.
2023 年 10 月入住 1 晚
Arianna 于 2024 年 4 月 16 日 的回复
Dear Robert,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements and that you encountered difficulties with essential cleanliness. Please be assured that we take these matters seriously, and we will investigate each concern to ensure that necessary improvements are made. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 超赞

Gay

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every staff member i encountered was exceptional, especially Lauren, the overnight front desk gentleman, the restaurant team and housejeeping. Also, the food was five star. Thank you for excellent service and comfortable accommodations!
2023 年 10 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Gay, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Katharine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Gwendolyn

2023 年 9 月入住 2 晚

10/10 超赞

Andrei

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect for overnight stay.
2023 年 10 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Andrei, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 还可以

Susan

满意:清洁度、员工和服务、住宿条件和设施
Our TV didn't work and we were immediately moved to another room when we told the desk clerk.
2023 年 10 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
2023 年 10 月入住 1 晚
Arianna 于 2023 年 10 月 7 日 的回复
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 糟糕

Gabrielle

2023 年 9 月入住 1 晚
Arianna 于 2023 年 10 月 7 日 的回复
Dear Gabreille,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Please be assured that we take these matters seriously. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations. Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 超赞

Sharon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beds were very comfortable and bathroom clean and updated.
2023 年 9 月入住 1 晚
Arianna 于 2023 年 10 月 7 日 的回复
Hello Sharon,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again!Thank you!

10/10 超赞

maureen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Updated and clean. Many dining options around. Room was big and bed was comfy. Water pressure was a challenge but still a hot shower.
2023 年 9 月入住 1 晚
Arianna 于 2023 年 10 月 7 日 的回复
Hello Maureen, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Moty

2023 年 9 月入住 1 晚
Arianna 于 2024 年 3 月 1 日 的回复
Hello Moty, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Edmond

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The rooms were clean. The front desk staff needs to learn how to talk to customers. She needs training on how to give customers a better customer service.
2023 年 9 月入住 1 晚
Arianna 于 2023 年 10 月 7 日 的回复
Hello Edmond ,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Whitney M

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was all very nice and friendly .
2023 年 8 月入住 2 晚
Wish 于 2023 年 8 月 25 日 的回复
Hello Whitney,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again!Thank you!

8/10 还可以

JOHN

满意:员工和服务,清洁度
2023 年 8 月入住 5 晚
Arianna 于 2023 年 10 月 7 日 的回复
Hello JOHN ,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 超赞

Pamela

满意:清洁度、员工和服务、住宿条件和设施
Nothin
2023 年 8 月入住 2 晚
Wish 于 2023 年 8 月 14 日 的回复
Dear Pamela,Thank you for staying with us and for an awesome review. We hope to see you again.

10/10 超赞

Diane

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 4 晚
Wish 于 2023 年 7 月 20 日 的回复
Hello Diane,Thank you so much for a wonderful review.Hope to see you again in the future.

10/10 超赞

Dana

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Breakfast was excellent. It was an additional $15 for two breakfasts. The food was made to order and very good. Well worth it !
2023 年 7 月入住 1 晚
Wish 于 2023 年 7 月 19 日 的回复
Dear Dana,Thank you for your wonderful feedback about our breakfast! We are thrilled to hear that you found it excellent and that the made-to-order food met your expectations. We take pride in providing a delightful dining experience for our guests.Your kind words and positive review mean a lot to our team, as we strive to ensure our guests have a memorable stay. Should you have any other feedback or requests during your time with us, please do not hesitate to reach out. We hope you have a fantastic stay, and we look forward to welcoming you back in the future!Warm regards,

4/10 很差

BRYANT,SUFFOLK

满意:清洁度、员工和服务、住宿条件和设施
Everything was great about the property besides I having to go to the front desk 3 times to get new keys to the room because of malfunction with the door and manager refused to compensate me for the inconvenience.
Wish 于 2023 年 7 月 19 日 的回复
Dear Bryant,Thank you for choosing to stay at our hotel, and we sincerely appreciate your feedback regarding your recent visit. We are glad to hear that you found everything else about the property to be great; however, we are truly sorry to learn about the inconvenience you experienced with the room keys and the door malfunction.Please accept our sincerest apologies for the frustration and inconvenience this caused during your stay. We understand how important it is for our guests to have a smooth and hassle-free experience, and we deeply regret that we fell short of your expectations in this regard.Our team is committed to providing prompt and efficient service, and we are disappointed that we didn't meet this standard during your visit. Rest assured, we will address the issue with the door and the room keys immediately to ensure that it doesn't happen again in the future.Regarding the compensation, we understand your frustration, and we sincerely apologize for any miscommunication that may have occurred. We value your loyalty as our guest, and it is never our intention to disregard your concerns. Our management team will be reviewing your case, and we will do our best to make this right.Once again, we apologize for the inconvenience you faced, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable and trouble-free stay.Warm regards,

10/10 超赞

WILLIE

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Wish 于 2023 年 7 月 19 日 的回复
Hello Willie,Thank you so much for a great review. We hope to see you again in the future.

8/10 还可以

Allan

满意:员工和服务、住宿条件和设施、客房舒适度
BDay Weekend
Visitors Fredericksburg for a birthday. Excellent location for the hotel. Right next to 95, IHop and Target across the street. Didn't have a complimentary breakfast however there is a restaurant
2023 年 7 月入住 2 晚
Wish 于 2023 年 7 月 19 日 的回复
Dear Allan,We're delighted to hear that you enjoyed our excellent location, with easy access to Interstate 95 and convenient amenities nearby, like IHop and Target across the street. Our prime location is designed to enhance the convenience and comfort of our guests' stay.While we don't offer a complimentary breakfast, we're glad to hear that you found our on-site restaurant to be a great alternative. We always aim to provide a variety of dining options to cater to our guests' preferences.We hope you had a fantastic birthday celebration, and we sincerely appreciate your kind words about our hotel. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. It was a pleasure having you as our guest, and we hope to welcome you back for future memorable experiences.Best wishes,